Minuteman Volkswagen

We were looking for a preowned car, Jetta or Passat,and could not be happier with the service we received at Minuteman. From the minute we walked onto the lot, Timothy Bishop greeted us and showed us many could not be happier with the service we received at Minuteman. From the minute we walked onto the lot, Timothy Bishop greeted us and showed us many cars. We did several test drives and found the condition of the cars we drove to be impeccable. Timothy knows his cars and was able to answer all of our questions, even the quirky ones. When we decided on the Passat, it was then time to work with Harley on the extras. He was thorough and professional, answering all questions we had and helping us work toward a good, solid final sale. When we went to pick up the car, Timothy gave a wonderful review of it inside and out, again showing his in-depth knowledge and consideration for the customer. Harley even came by to say hello, too. I would highly recommend the team at Minuteman for anyone in the market for a VW. Thank you! Diane and Joe Gallagher Bedford, MA More

Stay away! They lied to me, were involved in an apparent bait and switch, told me 4 different stories about the status of my car, charged me a huge deposit and fought with me to get it back. I eventually go bait and switch, told me 4 different stories about the status of my car, charged me a huge deposit and fought with me to get it back. I eventually got the refund after having to take legal steps. Worst experience ever! More

I saw an ad for a used 2009 VW Passat on the minuteman I saw an ad for a used 2009 VW Passat on the minuteman website. After contacting the dealership, I was given a time to come down. I was already fa I saw an ad for a used 2009 VW Passat on the minuteman website. After contacting the dealership, I was given a time to come down. I was already familiar with the service department at Minuteman, but had no experience with the sales department. I was introduced to Tim. Tim made sure that all of my concerns were taken care of and that I was completely satisfied when I left the dealer. There were quite a few features on the car that I'm sure I would have overlooked, but Tim made sure to sit down with me for quite a while to go over each and every part of that car. Much Appreciated!! After I decided to purchase, things worked out quite quickly, and I was a new owner within a day. I would definitely look forward to working with Tim and the minuteman staff in the future and would recommend him to my friends/family! More

Great experience purchasing my new VW '11 GTI at Minuteman. Bob Vigna was an extremely knowledgeable and professional sales consultant. I basically already knew the model I was interested in, but Minuteman. Bob Vigna was an extremely knowledgeable and professional sales consultant. I basically already knew the model I was interested in, but still he took the time to explain all the features, take me on a test drive, and explain all the options. At no time did I ever feel any pressure to buy. I had done extensive research at various dealerships, and Minutmen was able to be very competitive on pricing as well as give me a fair price on my trade in. Harley Easton in their business/financing office secured me an unbelieveable interest rate and explained everything regarding the financing options thoroughly. Being my first new car purchase he took the time to explain all the paperwork as well as optional coverages in a very honest manner without trying to push anything I wasn't interested in. It's great getting such an amazing vehicle and feeling good about the deal you made. I just caution anyone considering leasing a GTI...you won't want to have a mileage limitation, this car is so much fun to drive. More

Unless you are a glutton for punishment, steer far far away from this dealership....there are other VW options in the area. My experience was a disaster on many levels. Communication between staff memb away from this dealership....there are other VW options in the area. My experience was a disaster on many levels. Communication between staff members and to the customer is truly sub-par. Expectations are set with a smile, but unfortuantely, you are just being set up for disappointment. The delivery of my new car was delayed (I was informed the day of and then had to re-configure my schedule), it was delivered with a scuff on the back (that I had to point out since there was no staff inspection to ensure it was in perfect condition upon delivery), but my FAVORITE part of the deal was the fact that I was told that my refundable $500 deposit would be put back into my checking account "upon pick-up of the vehicle." Simple concept. Well, it was not until I called 3 days later to let them know that I was still out $500 that something was done. However, instead of a refund, an ADDITIONAL $500 was deducted from my account, overdrafting my account (and it was the holiday shopping season). The process of rectifying this matter literally gave me a day-long headache and was a back-and-forth between my bank and the dealership...something that should have been taken care of immediately. All I got was a "sorry." I'm sorry, too, for having to affiliate myself with this dealership. Anything with the name Minuteman Volkswagen has been removed from my car. The staff are nice people, don't get me wrong...but miscommunication, negligance, and failed expectations are bad for business!!!! Sorry. More

I highly recommend this dealership. Tim was great to deal with, very honest and it seemed that he wanted to earn my business. He made my buying experience different. Juan the manager was a little pushy but h with, very honest and it seemed that he wanted to earn my business. He made my buying experience different. Juan the manager was a little pushy but he was doing his best to meet my expectations. At the end i ended up buying a preowned certified car that i like and very happy with, thanks and i will be seeing you soon. PJ More

Smooth transaction, no BS. I was treated with respect, nothing was hyped, the pre-owned certified cars speak for themselves, I would return happily to this dealership for future purchases. nothing was hyped, the pre-owned certified cars speak for themselves, I would return happily to this dealership for future purchases. More

It I am extremely happy with the service I received from this dealership, it was nice working with Mrs. Novak, she made me feel very comfortable from the very first minute I walked into the dealership. They this dealership, it was nice working with Mrs. Novak, she made me feel very comfortable from the very first minute I walked into the dealership. They help me get the car that I wanted and the car payment that I was looking to have. I'm very pleased I went to that dealer, They weren't trying to push me into get into something out of my budget. More

This dealership breaks the mold of high pressure, back This dealership breaks the mold of high pressure, back and forth sales negociations. This is our second VW from this dealership. Wouldn't go anywh This dealership breaks the mold of high pressure, back and forth sales negociations. This is our second VW from this dealership. Wouldn't go anywhere else! Elena was a very helpful intermediator. More

Our family's experience at Minuteman could not have gone smoother, or been better handled. In fact, the ease of dealing with them caught me so off-guard from the start that I had to step back for a moment j smoother, or been better handled. In fact, the ease of dealing with them caught me so off-guard from the start that I had to step back for a moment just as we were agreeing to a deal to make sure the details were as good as I had thought (they were). My wife and I purchased a 2001 VW Passat from the now defunct South Shore Volkswagen 10 years ago, and the experience was not seamless. They improperly registered the title, so that there was frequent confusion every time my wife took the car to be serviced. When we were doing the paperwork at Minuteman, sales manager Harley knew exactly what had happened in that situation, explained that the problem was not so unusual, and showed us what he was doing with our paperwork to ensure that that annoying issue did not recur with our new purchase, a 2012 Volkswagen Eos. Our salesman Robert Vigna was responsive to our needs, always answered voice mails within a reasonable amount of time when he wasn't able to pick up the phone himself, and even stayed late one evening on a day when he wasn't scheduled to work to accommodate our family's schedule. Both he and Harley were very candid in our interactions, sharing information and answering questions without spinning it to Volkswagen's advantage or avoiding the subject if the topic was challenging. Bob even stayed late one evening on a day when he wasn't scheduled to work to accommodate our family's schedule. Or trade in and price on the new car were both aggressively figured, and I would not hesitate to buy another car form Minuteman or send a friend/family member/colleague there if the opportunity arose. Minuteman VW treats customers as well as any dealership I have ever experienced in my 18 years of buying cars. Good for them. More