Milton Ruben Chrysler Jeep Dodge Ram

I just completed a 43 day service nightmare at Milton Reuben Ram. My 2014 Dodge Ram was towed in on Sep.17th for oil pressure failure. It had previously been in the shop for low oil pressure and a switc Reuben Ram. My 2014 Dodge Ram was towed in on Sep.17th for oil pressure failure. It had previously been in the shop for low oil pressure and a switch was replaced. Never fixed the problem. This time they decided to do a teardown. Not sure how far they got with that before they decided they were going to replace the engine. (5.7L) There are four types of replacement engines. From worst to best, they are used engine, rebuilt engine, remanufactured engine and crate engine. They elected to go with the USED engine due to cost. I had purchased a no-deductable, 3-year extended warranty from my credit union to cover repairs and rental. As this was my only vehicle I had to rent a vehicle from Enterprise. All the warranty would pay for is $200 for the rental and they felt real bad about how long it took the dealership to do this repair so they doubled it to $400. Nice. In spite of me asking the service advisor to hook me up with a loaner or a rental at their much cheaper rate than Enterprise, that request was ignored. During the 43 days, there were many, many days where nothing happened at all, dead time, as the communication between the dealership and the warranty company was terrible. I asked the dealer if they could help with the rental cost because of the ridiculous amount of time the vehicle was in the shop. To this day I have had no satisfaction getting help. The rental bill was over $2,000. I received $400 from the warranty company with no problem. Just be prepared to leave your vehicle there for who knows how long for certain repairs. I give it 2 stars because at least the replacement engine seems to be working fine but I've taken a 93 point hit on my credit because of needing to put a rental car on a credit card. I let the dealership know I was not happy when they sent me an initial service satisfaction survey. Last note: I don't know where they parked my truck outside during all the dead time but it came back with the upper surfaces paint on the hood and the roof coated with some kind of rough substance. My paint was glass smooth but no longer.😡 More

The WORST dealership I have ever dealt with. All they keep saying is sorry, we are only the middle man (dealing with MOPARR warranty). They have had my vehicle since 7 July 2021 and I still have no reso keep saying is sorry, we are only the middle man (dealing with MOPARR warranty). They have had my vehicle since 7 July 2021 and I still have no resolution to date. And, I have just found out MOPAR issued the dealership a check in my name (they are buying me out of my warranty). The dealership has had the check since the beginning of October and has not contacted, so not only do they have my car, but they are sitting on my money!!! I have dealt with many other dealerships in other states and when it came to dealing with my MOPAR warranty ALL the other dealerships told it was their job to deal with MOPAR, so I didn't have to. Milton Ruben just keeps saying "we are only the middle man". And when I ask to speak with a manager or number of someone that can help me. I am told to call customer care. I guess I'm not allowed to speak with manager. I would stay as far away from this dealership as possible. Customer service is NONEXISTENT!!!!!! And they expect me to pay the $500 tear down fee for my engine. NO!! they should be paying me, but that's right they can't even do that because they are holding onto my money from MOPAR. The one start was just so the review would submit. More

If I could give this place zero stars I would. Made an appointment to have my car serviced. I needed a basic diagnostic on my vehicle's wiring performed. I waited FIVE days to get my vehicle back. Every t appointment to have my car serviced. I needed a basic diagnostic on my vehicle's wiring performed. I waited FIVE days to get my vehicle back. Every time I called for an update I was bounced around until I finally got a hold of the tech who checked me in. He told me that my car was just being looked at on the morning of the fifth day, and he asked me again what my issue was because the notes he took were not clear as to what needed to be done. I am infuriated by the service there and cannot image how long it would take if I needed a repair. Don't send your car there if you need it back within a reasonable time and/or want good customer service. More

Fast, quality service and repair. Was able to get an appointment scheduled almost immediately. Staff were all very professional and helpful. Really appreciated the effort in getting my truck fixed quick appointment scheduled almost immediately. Staff were all very professional and helpful. Really appreciated the effort in getting my truck fixed quickly. Thank you!! More