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Milnes Ford Inc - Service Center

Lapeer, MI

4.1
23 Reviews

23 Reviews of Milnes Ford Inc - Service Center

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July 01, 2025

Please see my google review. Blake you know what’s up with this and your poor service department and even worse service manager. More

by Rasaan.thornton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Mckee
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Jul 02, 2025 -

Milnes Ford Inc responded

Hi Rasaan, Thanks for the review. You purchased a 30 year old vehicle as-is. We’ve explained to you the cause of the engine failure several times. We gave you several options to trade in your vehicle for a different budget vehicle and you declined. We offered to help assist with the cost of the engine replacement and that wasn’t enough. So we went ahead and replaced the engine at no cost to you for customer satisfaction. We offered you a free rental while we had the vehicle diagnosed so you could get to work. After we found and explained the cause of the engine failure and agreed to pay for the repairs we gave you the option to either return the rental while it’s being worked on or going forward you would be responsible to pay for the rental at a discounted rate. You acknowledged this via email on June 14th and agreed to pay for the rental. When you picked up your vehicle yesterday you returned the rental with scratches all over the back of the truck. It was not minor. We noted the damage and took pictures. Per the rental agreement you signed you are responsible for the damage. I emailed you yesterday with an update that our body shop will try and buff out the scratches first. I told you if they can’t buff it out then we will be reaching out with next steps and an estimate. We haven’t billed you anything as of yet for the damage. You also left out the fact you were verbally hostile to one of our female employees. This is completely unacceptable and we will not tolerate this behavior. We’ve gone above and beyond to fix your vehicle. We always try to take care of our customers and you should know this being that you worked here in sales. We wish you the best. Blake Milnes GM

March 30, 2025

Abbey has been the absolute best helping me find a new car at Milner ford inc More

by Beyoncegates
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abbey
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March 28, 2025

I love this dealership I always get my F-150 Parts there. they're really fast in the parts counter area. Abby really helpful as well and she's very helpful even if she's not trying to sell your car thanks aga More

by wlodarczykcolt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby carranza byrne
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September 24, 2024

I took my vehicle in for 2 recalls. When I went in the told me it would take about an hour for the repair. I was there for 3 hours. No one ever came to me as I sat waiting for the re More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service employee
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February 27, 2024

Morgan is always very helpful and pleasant when I have called. Always in a happy mood. Wonderful customer service! More

by Danynicole419
Recommend Dealer
Yes
Employees Worked With
Morgan H
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February 27, 2024

Morgan at the front desk was very kind and helpful with all of my need! Would recommend her for any help you may need! More

by Ndeming01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Herrington
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February 26, 2024

Love coming here. Always so kindly greeted by Morgan at the front desk, guiding me in what direction to go. Oil changes are a breeze and appointments are easy to ma More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan
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February 19, 2024

I brought my vehicle in for new brakes. My advisor, Amy, was fantastic! She’s very knowledgeable and friendly. More

by twizzlers035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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May 25, 2023

Great people to work with they offer a pick up and delivery service and have great communication More

by Ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaccari R.
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May 25, 2023

I love going to this dealership everyone is so nice and service is fast and friendly Laura Schooley More

by llschooley5432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy
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