Milnes Ford Inc

Superb Dealership! I was impressed with the professionalism from all the employees at Milnes Ford Lapeer. I Highly recommend to any one who is interested in purchasing I was impressed with the professionalism from all the employees at Milnes Ford Lapeer. I Highly recommend to any one who is interested in purchasing a Ford to visit Milnes. My wife and I were extremely satisfied with the above and beyond efforts of our Sales representative RJ. Keith from finance was extremely helpful with giving us options & explanations. Both made us feel like family. More

Great customer service and great dealership Our lease could not have gone any better. Cody Paehlig our sales rep found the exact car we were looking for. The right color and options. They had to Our lease could not have gone any better. Cody Paehlig our sales rep found the exact car we were looking for. The right color and options. They had to trade with another dealership but did so without any delay in our lease being processed. Cody and the dealership had all the paperwork done in advance so there was no waiting on our end. That is a big deal to me! Nothing worse than waiting for paperwork to be processed. We will come back for sure! More

customer friendly I would like to thank Bill Bently and all other staff at Milnes Ford. They made me very comfortable purchasing my new Ford. They took the time to make I would like to thank Bill Bently and all other staff at Milnes Ford. They made me very comfortable purchasing my new Ford. They took the time to make sure I got the deal that best suited me and my family. More

Pleased With Platinum Rhonda Jones in finance and Cody in sales teamed up to make an impressive duo . I was promptly met and taken care of . Cody diligently listened and to Rhonda Jones in finance and Cody in sales teamed up to make an impressive duo . I was promptly met and taken care of . Cody diligently listened and took the time to show me three different trucks . Rhonda made sure I qualified for all the rebates and discounts available and navigated me through all the contracts. Rhonda made sure I understood all the details and helped me protect my investment - while Cody stayed on top of the vehicle prep and then walked me through all the awesome technology in the new Ford F150 Platinum . A great dealership and a proud example of an American icon - Ford . More

Flew in from WIsconsin and car was not as described I responded to an add on autotrader.com. The car was listed as a GMC Envoy with Leather and an SLT. I flew in from Wisconsin and when I went to vie I responded to an add on autotrader.com. The car was listed as a GMC Envoy with Leather and an SLT. I flew in from Wisconsin and when I went to view the car it was not the same car as shown. THe car was listed as leather and it had cloth. It was listed as an SLT and was not. The manager insisted it was an SLT and was sitting near an SLT and was obviously not. The manager also tried to sell me on how clean the car was. It had a small amount of rust in 2 places. WHen I asked if it had XM radio he did not know what it was. I had to take the car after it was discounted $800. I had no choice as it was my only way home. The Finance gal was the only one who seemed to know what was going on. If you buy a car from these guys make sure they have actually seen the car and make sure they are not using stock photos. More

Ridiculous! After laying down nearly 20k cash to buy a Certified 2013 escape in March I quickly started having problems. Problems that should have been found IMO After laying down nearly 20k cash to buy a Certified 2013 escape in March I quickly started having problems. Problems that should have been found IMO during the inspection (likely never happened) and during the time one of their office girls drove the vehicle as a demo.... like the heated seats and 12v outlet not working (since the seats were in the heat on position and she had items plugged in in another harder to use spot for 12v accessories). They gouged the plastic trim (this is less then a week after me purchasing it) and told me no problem they would order new trim and a new module for replace what they damaged. Granted it wasn't horrible, but I've had the car less then a week and its not my fault they did a poor job with a customers car.... It is now mid August and I have asked about it several times and keep getting the run around. Still haven't heard anything back from my last visit a couple weeks ago. The kid working the service desk tried telling me my tires that were falling apart in chunks (which a tire shop told me was due to a manufacturer defect) and had a blow out with one was because I was doing burn outs.... yeah burn outs in a 1.6L 4 cylinder. I have put 20k miles (much of which is hwy) on the car in 4 months, I don't stop long enough to do that many burn outs even if the car was able to "light em up" LMAO!!! The first 10k miles all tires wore evenly, the second 10k the tires were completely bald with noticable chunks missing, if I was doing burn outs I doubt I started doing them after already putting 10k miles on the thing. ... Also it took 6 tries (and me telling them multiple times it was battery/ alternator related due to research I did on the internet) to figure out that my alternator was bad when I bought the car as well.... which I think they knew something was going on when I bought it because the battery cover was off when I test drove it and again when I bought it (despite me replacing it when I test drove it) but I didn't really think anything of it before buying it. Then after one of my oil changes the kid apparently didn't check my levels/ top everything off because the next day I was having problems and it ended up being low coolant... literally the day after an oil change where this should have been checked. So if you want to be told your hot rodding your grocery getter, poor service, and have your car damaged at their hands and never repaired despite being told it would be feel free to give Milnes a try... I won't be back! More

The greatest service Rhonda Jones did an outstanding job in helping me and my wife into a newer certified used car. She worked diligently towards finding the right vehicle Rhonda Jones did an outstanding job in helping me and my wife into a newer certified used car. She worked diligently towards finding the right vehicle with the right payment that fit our budget. We have purchased new and used cars in the past and Rhonda was by far one of the best sales person we have encountered over the years. We absolutely would recommend Rhonda at Milnes Ford. More

Easy to work with Eric was as accommodating as he could possibly be. He took calls, emails, and texts on his day off. When we needed the car earlier than planned, he Eric was as accommodating as he could possibly be. He took calls, emails, and texts on his day off. When we needed the car earlier than planned, he helped prep the car himself, so we could take it. Rhonda was great taking care of the paperwork. She was as quick as possible, but made sure we had everything we needed. More

Great Dealer! We called on a used vehicle and then came to look at it. When we got there, the car was parked out front with the dealer plate on, and ready to test d We called on a used vehicle and then came to look at it. When we got there, the car was parked out front with the dealer plate on, and ready to test drive. Rhonda, the sales person, was very nice and very helpful. We found exactly what we were looking for at a great price! More

Excellent service Our sales person, Rhonda was very attentive to our needs. Other dealers ignored our wants and needs, but Rhonda listened to our wants and needs, and s Our sales person, Rhonda was very attentive to our needs. Other dealers ignored our wants and needs, but Rhonda listened to our wants and needs, and she found us exactly what we wanted efficiently and professionally. Rhonda was a pleasure to work with, she made our purchase stress free. More