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Miller Brothers Cadillac - Service Center

Ellicott City, MD

3.0
12 Reviews

12 Reviews of Miller Brothers Cadillac - Service Center

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June 10, 2024

5:55 Miller Brothers Chevrolet Cadillac Your Review • 15 Word Minimum Bobby (Service) Michelle (Finance) Terrence (Car Salesman) Chuck & Melanie & Mr. Jaime (Body Shop) Becky Shifflett (Admin) Everette More

by Lrsheppard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE MILLER
June 05, 2024

I had an issue under warranty that Miller Brothers never could resolve. I found a local mechanic that fixed the issue quickly at my cost. Also 4 times I left my truck there for warranty repairs I found a ne More

by sabierman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MIKE MILLER
Jun 06, 2024 -

Miller Brothers Cadillac responded

We are sorry to hear of your experience with Miller Brothers. We will have you removed from all lists.

May 26, 2024

I have been going to Miller Chevrolet for about 10 years or more. Have always found their service excellent. I usually deal with Bobby . But when he’s not in everyone has always been great. Their turnaround More

by MWH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Brenden gets 5 stars
May 01, 2024

My car was vandalized took it them they kept a month insurance payed them 2400 dollars 3 days later took it back because check engine light come on and stable link he called me said they needed to pull More

by 66Sealthedeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loyd,was my advisor one lie after another
April 18, 2024

I needed to get a key made for my chevrolet. I arrived and they gave me the ridiculous price for it, I already knew they charged high prices for these keys and was prepared for that. I was willi More

by Gclark2448
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown parts counter
March 04, 2024

Great service from the service department as always! They are always fast, very courteous and I know I can trust them with any issues my vehicle has. More

by jmmcleanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby
March 19, 2022

I took my Cadillac CTS to get serviced 2 weeks ago. It was constantly not detecting the remote and would not start. The issue was getting worst. Miller Brothers kept it for 2 weeks. At first they told More

by tcrosby02
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
MIKE MILLER
Mar 22, 2022 -

Miller Brothers Cadillac responded

On behalf of Miller Brothers we apologize for the experience you had at the store. If you would like to discuss further please contact us so we can help you resolve your problem. Thank you for bringing to our attention.

Mar 22, 2022 -

Miller Brothers Cadillac responded

On behalf of Miller Brothers we apologize for the experience you had at the store. If you would like to discuss further please contact us so we can help you resolve your problem. Thank you for bringing to our attention.

Mar 23, 2022 -

tcrosby02 responded

I called Miller Brothers and spoke to the Service Manager. He informed me that he saw the review. He stated that therebis nothing they can do for me and to take it to another dealer. He wouldn't even take it back and try to resolve the issue. He was harsh in his tone. He even suggested a dealership in Silver Spring. This type of Customer Service is unacceptable.

Mar 24, 2022 -

Miller Brothers Cadillac responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (410) 941-8055 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Mar 24, 2022 -

tcrosby02 responded

I was not given the name of the person I need to talk to when I call.

October 12, 2021

I was traveling and needed service in a hurry and Will and his team got me in and out. Thank you Will. More

by Bwmilligan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
September 28, 2021

Bobby in Service has consistently taken care of me after I experienced a few horrible incidents while having service done on my vehicle. Bobby renewed my trust in Miller Brothers after having been a loyal c More

by VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kea
November 15, 2020

Great service and quality work! The service department is friendly and keep you notified with what's going with your vehicle. If I had questions they answered them if they!! More

by carlos70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE MILLER
1