Millennium Toyota - Service Center

Service Writer Joanne an absolute Joy to work with I arrived I Arrive on time was quickly checked in directed to waiting room and upon service completion smiling efficient Joanne was there to assist in checkout I Arrive on time was quickly checked in directed to waiting room and upon service completion smiling efficient Joanne was there to assist in checkout and bid me farewell Joanne is s true testament that a business shines via its personnel Again I was very happy with service experience and Joanne was the face of your company that day and you guys were beautiful More

A wonderful experience I went in for service on my 2016 Rav 4, sales called me to the desk and started talking to me about trading in my car for a newer one. Everyone was ve I went in for service on my 2016 Rav 4, sales called me to the desk and started talking to me about trading in my car for a newer one. Everyone was very helpful and very friendly, they explained everything to me and worked with me until I was happy. I ended up leaving with a brand new 2018 Rav 4 adventure model and I love it. Gilda initially started the process. Roger was who I primarily dealt with, he took me for a test drive and explained all the features of my car. Hector in finance worked with me on my rate and gave me the best options for the price I was comfortable paying. I would recommend everyone I know to shop here for new and used cars. More

Remote Starter Installation I went in for an installation and was on a time crunch. I was in touch by Kia from beginning to start. She was very courteous and professional. She al I went in for an installation and was on a time crunch. I was in touch by Kia from beginning to start. She was very courteous and professional. She also went above and beyond to answer my questions and kept me company while I waited. I could have not been more satisfied with her and her reassurance of the installation of it being down in a efficient and timely manner. More

Service I had a good experience at the service center. The staff were pleasant and took care of my car. They advised me of what I needed and even talked to me I had a good experience at the service center. The staff were pleasant and took care of my car. They advised me of what I needed and even talked to me about the price before hand so I will not be surprised of any charges. More

My experience with Millennium Toyota Hempstead, NY I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. Here it goes: After a series of text messages from Millennium Toyota I managed to setup an appointment to use the Toyota Car Care service I paid for when buying my vehicle. The appointment was setup for 8AM. I was sincerely grateful for receiving the text messages which forced me to focus in on the maintenance of my Rav4. I arrived on time to the service center (8am). Service personnel in street clothes approach my vehicle and started to identify my car. (If they are Toyota employees they should be easily identifiable). The transfer of information (data on the car - specifically millage) from the receiving employee to the service tech was inconsistent. Another words they made errors. The millage was incorrectly recorded. This setup the service tech with wrong information and delayed my stay at the receiving point of entry. Because of this initial error it caused the service tech to introduce a program to extend the Toyota Car Care program for "just" 330.00 dollars. Mind you I was coming in for the "free" already paid for service that I purchased when I bought the car. I called my wife and talk to her about the millage on the car being over 30,000 since the car was only covered up to 25,000 miles. While talking to my wife and service tech I was shown the paperwork which clearly showed Sept 2017 millage at 11,000 miles. I quickly concluded that it was impossible for me to double or triple the miles in just a couple of months. This caused the service tech to call the shop and confirm the millage on the car. All of this completely unnecessary if everyone just got it right in the first place. By the time my car was evaluated by the mechanic I was informed that the filter for the inside compartment needed to be replaced for $125.00. I wasn't paying for anything at this point and felt insulted that besides being kept there for four hours this was pouring salt in the wound. The car wash at Millennium has consistently been out of service. It was again on this date. I have to say that the sales staff was terrific. But my family experience with Millennium has been ugly and my wife and daughter said its been so bad that they are headed to Millennium Honda for the next purchase just because of the sour taste that Millennium Toyota left them with. This is the unblemished truth. The service manager contacted me, listened to my complaints and reviewed the four points in my text messages to him. I'm sure it wasn't easy. But its the truth. He removed the labor fee for the filter so if I would come back in I would pay only the price of the part. I was grateful for that. But again, when I arrived on Tuesday at 8AM, the car wash wasn't working, the transfer of information from the receiving individual who this time was in Toyota clothes to the service tech was again uneven and all the information was not given over. This time it was about reprogramming the second key for the car. Car wash still not in operation and new credit card application did not work at the check out station. I hope this information sincerely improves your shops performance and I wish you all happy holiday, a very Merry Christmas and Happy New Year! Joe Concannon More

Jose Calderon Was Great! My teenage son recently got his drivers license so naturally I Gave him my 2008 Highlander with not a scratch on it and only 48,000 miles and I got My teenage son recently got his drivers license so naturally I Gave him my 2008 Highlander with not a scratch on it and only 48,000 miles and I got a new rave 4 (Both from Millennium Toyota). He decided to use the remote start and realized there was a problem because it hadn't been used in years. I made an appointment so Toyota could take a look at it. My son arrived a little early for his appt and was told he didn't have one. He was nervous to begin with but his service manager Jose Calderon took excellent care of him. We will definitely recommend the highly professional service received.. More

Great service on November 16 2017 I took my Toyota Camry for service on November 16 2017 . Everything went well , and I had received an Excellent service.. Everyone was great.and I I took my Toyota Camry for service on November 16 2017 . Everything went well , and I had received an Excellent service.. Everyone was great.and I will recommend this dealership to anybody I know. More

Excellent service experience Brought my Tacoma in for the first 10k service plus an inspection and recall notice. I dropped the truck off at 8:30am and got a call at 11am it was Brought my Tacoma in for the first 10k service plus an inspection and recall notice. I dropped the truck off at 8:30am and got a call at 11am it was ready and good to go. It was very easy dealing with my rep. Jennifer. Even though I didn't purchase my truck there they treated me great. If I am in need of service I will be going back to Millennium. More

satisfied customer Everything went smoothly as expected. A five ***** to my service agent, Chantal. She was on point. Great customer service. Even my car was HAPPY, LOL Everything went smoothly as expected. A five ***** to my service agent, Chantal. She was on point. Great customer service. Even my car was HAPPY, LOL. More