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323 Reviews of Millennium Toyota - Service Center
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January 17, 2018
If I ever go back I should get myself commieted. If there were negative stars they would get 5. I called the service department at around 3pm on 1/12/2018 to make an appointment to come in to fix my If there were negative stars they would get 5. I called the service department at around 3pm on 1/12/2018 to make an appointment to come in to fix my flat tire, I told her that I had the tire insurance. She told me that they had an open appointment now, I told her the earliest I can get there is 4:30 and ask her if that would be okay. She check with someone and came back and said yes. So I took off work early just so I could to go down there in time, which I did at 4:20. The guy check my car in and came back and said I didn’t have tire insurance. This is the second time that it happen. Why do they not have it on file? After half an hour he comes back to me and says that the insurance only covers a patch job. I was like it can’t be, a couple of months ago I was able to a new tire with the same scenario. I ended up speaking to gary the finance manager who took me over the service department. We spoke to one of the Hispanic service reps(I think his name is carlos) and he was going to help me. In the beginning he was very nice, he mention to me that the other service rep didn’t know exactly how to put the insurance claim in, which is why the insurance company is giving us a hard time. (he also mention that we have advantage tire care instead of Toyota tire insurance which would of being much easier to deal with—Which makes me think like why didn’t they just give me Toyota tire insurance to begin with) Then he said you have to come back tomorrow morning to get it done. I was like I can’t I have to work tomorrow, I would like to have it done today. He said he didn’t have any mechanics around at the time and that I would have to come back, I said but when I called early the lady told me that as long as I get there by 430 that they would be able to get it done. He said I was being unreasonable and that he didn’t promise me that, I said I know you didn’t promise me but somebody else from millennium toyota told me to come in. Am I wrong for thinking that I couldn’t get a tire change done if I came in. Is it unreasonable to think that a tire change shouldn’t take more than an hour??? He was like your being unreasonable and he said I don’t want to talk to you anymore you are being unreasonable. I go back to Gary the finance manager and told him about what was going on and he said he’ll see what he can do. I am at the service desk speaking to the other managers getting ready to call my wife to have her pick me up, I was going to leave the car with service department and pick it up some other day. (the truth is that I work 60 hours a week, I can’t just come from the hours of 9-5. Which is why I’ve always left the car over night and ask them to leave it with the sales desk when they are done for after hours pickup). Gary comes back with the service manager I think(an African American gentlemen, medium built around 6 feet tall). He said to me I can’t give you a new tire but I’ll give you a patch for your time and I can call someone to come in after hours and give you a patch. So the Hispanic guy couldn’t get someone to come in after hours to change a tire but you the service manager can get someone to work overtime to put on a patch. I really felt like wow I am getting jerked around. The service manager must of agree with the Hispanic guy and think what I am asking is unreasonable and that they are going to show me who’s in charge. It’s one thing to say all I can do is get you the patch job, it’s another to say I could of called guys in all along but this is what you’re getting. To me what they both don’t understand is that I am being charged for this service. I have to pay 40 dollars extra a month to get tire insurance. Maybe the Hispanic guy thinks that he’s doing the customer a service by getting it done the next day because the first service person didn’t know how to get it done properly—But’s that’s not the customers fault, the first service guy didn’t know how to put in a tire insurance claim properly and it’s not the customers fault that their service rep told the customer to come in for the open appointment. It’s not the customers fault that all their workers wants to leave early on Friday, the dealer made the appointment not the customer. The service manager thinks that I should be happy with a patch tire. I am not going to take a patch tire when I am paying for this insurance. Do yourself a favor, there are plenty of other good dealers around. YOU DON’T NEED THIS AGGRIVATION. More
by jlunyc
Employees Worked With
Stevens Pierre
January 15, 2018
Toyota Care I bought my 2015 Toyota Corrella in for maintenance. They took my car in right away. Carlos was excellent. He explained to me what they were going I bought my 2015 Toyota Corrella in for maintenance. They took my car in right away. Carlos was excellent. He explained to me what they were going to do with my car. I asked if they can check my battery and put my registration sticker on. They did that with no problems. Every time I come here, I'm very satisifed. I've been coming here for a long time and everytime I was treated well. More
by I love my Toyota
Employees Worked With
Carlos
December 29, 2017
Service Writer Joanne an absolute Joy to work with I arrived I Arrive on time was quickly checked in directed to waiting room and upon service completion smiling efficient Joanne was there to assist in checkout I Arrive on time was quickly checked in directed to waiting room and upon service completion smiling efficient Joanne was there to assist in checkout and bid me farewell Joanne is s true testament that a business shines via its personnel Again I was very happy with service experience and Joanne was the face of your company that day and you guys were beautiful More
by Lone Eagle
Employees Worked With
December 22, 2017
A wonderful experience I went in for service on my 2016 Rav 4, sales called me to the desk and started talking to me about trading in my car for a newer one. Everyone was ve I went in for service on my 2016 Rav 4, sales called me to the desk and started talking to me about trading in my car for a newer one. Everyone was very helpful and very friendly, they explained everything to me and worked with me until I was happy. I ended up leaving with a brand new 2018 Rav 4 adventure model and I love it. Gilda initially started the process. Roger was who I primarily dealt with, he took me for a test drive and explained all the features of my car. Hector in finance worked with me on my rate and gave me the best options for the price I was comfortable paying. I would recommend everyone I know to shop here for new and used cars. More
by Jocelyn1837
December 12, 2017
Remote Starter Installation I went in for an installation and was on a time crunch. I was in touch by Kia from beginning to start. She was very courteous and professional. She al I went in for an installation and was on a time crunch. I was in touch by Kia from beginning to start. She was very courteous and professional. She also went above and beyond to answer my questions and kept me company while I waited. I could have not been more satisfied with her and her reassurance of the installation of it being down in a efficient and timely manner. More
by JoeyX
Employees Worked With
December 12, 2017
Service I had a good experience at the service center. The staff were pleasant and took care of my car. They advised me of what I needed and even talked to me I had a good experience at the service center. The staff were pleasant and took care of my car. They advised me of what I needed and even talked to me about the price before hand so I will not be surprised of any charges. More
by Nat420
Employees Worked With
Lonny Ruscica
December 08, 2017
My experience with Millennium Toyota Hempstead, NY I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. I'm writing this review so that sales and service personnel at Millennium Toyota will use it to improve the professional development of their staff. Here it goes: After a series of text messages from Millennium Toyota I managed to setup an appointment to use the Toyota Car Care service I paid for when buying my vehicle. The appointment was setup for 8AM. I was sincerely grateful for receiving the text messages which forced me to focus in on the maintenance of my Rav4. I arrived on time to the service center (8am). Service personnel in street clothes approach my vehicle and started to identify my car. (If they are Toyota employees they should be easily identifiable). The transfer of information (data on the car - specifically millage) from the receiving employee to the service tech was inconsistent. Another words they made errors. The millage was incorrectly recorded. This setup the service tech with wrong information and delayed my stay at the receiving point of entry. Because of this initial error it caused the service tech to introduce a program to extend the Toyota Car Care program for "just" 330.00 dollars. Mind you I was coming in for the "free" already paid for service that I purchased when I bought the car. I called my wife and talk to her about the millage on the car being over 30,000 since the car was only covered up to 25,000 miles. While talking to my wife and service tech I was shown the paperwork which clearly showed Sept 2017 millage at 11,000 miles. I quickly concluded that it was impossible for me to double or triple the miles in just a couple of months. This caused the service tech to call the shop and confirm the millage on the car. All of this completely unnecessary if everyone just got it right in the first place. By the time my car was evaluated by the mechanic I was informed that the filter for the inside compartment needed to be replaced for $125.00. I wasn't paying for anything at this point and felt insulted that besides being kept there for four hours this was pouring salt in the wound. The car wash at Millennium has consistently been out of service. It was again on this date. I have to say that the sales staff was terrific. But my family experience with Millennium has been ugly and my wife and daughter said its been so bad that they are headed to Millennium Honda for the next purchase just because of the sour taste that Millennium Toyota left them with. This is the unblemished truth. The service manager contacted me, listened to my complaints and reviewed the four points in my text messages to him. I'm sure it wasn't easy. But its the truth. He removed the labor fee for the filter so if I would come back in I would pay only the price of the part. I was grateful for that. But again, when I arrived on Tuesday at 8AM, the car wash wasn't working, the transfer of information from the receiving individual who this time was in Toyota clothes to the service tech was again uneven and all the information was not given over. This time it was about reprogramming the second key for the car. Car wash still not in operation and new credit card application did not work at the check out station. I hope this information sincerely improves your shops performance and I wish you all happy holiday, a very Merry Christmas and Happy New Year! Joe Concannon More
by jconcannon
Employees Worked With
November 27, 2017
Jose Calderon Was Great! My teenage son recently got his drivers license so naturally I Gave him my 2008 Highlander with not a scratch on it and only 48,000 miles and I got My teenage son recently got his drivers license so naturally I Gave him my 2008 Highlander with not a scratch on it and only 48,000 miles and I got a new rave 4 (Both from Millennium Toyota). He decided to use the remote start and realized there was a problem because it hadn't been used in years. I made an appointment so Toyota could take a look at it. My son arrived a little early for his appt and was told he didn't have one. He was nervous to begin with but his service manager Jose Calderon took excellent care of him. We will definitely recommend the highly professional service received.. More
by Monica
Employees Worked With
Jose Calderon
November 19, 2017
Great service on November 16 2017 I took my Toyota Camry for service on November 16 2017 . Everything went well , and I had received an Excellent service.. Everyone was great.and I I took my Toyota Camry for service on November 16 2017 . Everything went well , and I had received an Excellent service.. Everyone was great.and I will recommend this dealership to anybody I know. More
by Solane Jacquet
Employees Worked With
Samantha Estevez , she was great.
November 15, 2017
Excellent service experience Brought my Tacoma in for the first 10k service plus an inspection and recall notice. I dropped the truck off at 8:30am and got a call at 11am it was Brought my Tacoma in for the first 10k service plus an inspection and recall notice. I dropped the truck off at 8:30am and got a call at 11am it was ready and good to go. It was very easy dealing with my rep. Jennifer. Even though I didn't purchase my truck there they treated me great. If I am in need of service I will be going back to Millennium. More
by TonyF
Employees Worked With
Jennifer Mendoza
