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Millennium Toyota - Service Center

Hempstead, NY

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323 Reviews

323 Reviews of Millennium Toyota - Service Center

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January 22, 2013

I walked into Millennium Toyota just to test drive a Rav4, and walked out totally unexpected with a brand new lease. Vincent Licata worked with me to figure out all the details and was extremely patient More

by Badalujm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich, Vincent Licata
July 07, 2012

I own a 2010 toyota corolla and has always used this dealership in the past. I used them for reasons such as service, inspection etc. To be completely honest, in the past 2 years I have never had any ne More

by Swilli37
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Jul 26, 2012 -

Millennium Toyota responded

My name is Michael Ostrow and I am the Business Development Manager here at Millennium Toyota. First i want to apologize for your current situation. It is my understanding that you were last here in the late Spring for an oil change. Since then you have now driven it to Albany where you noticed the oil leak. Subsequently you spoke with Ms. Caraballo about your issue. It is my understanding you were told that once the other dealership diagnoses the issue, to contact us and we would take care of it. Since then, Theresa got in touch with your service in Albany, Clayton, and was waiting for the diagnosis for your vehicle. Again, we had told you that we would take care of this issue for you. As far as our mechanics and here, they are well trained and certified. When we finally find out what the issue is, again we will take care of it. Again, I apologize for the inconvenience. Michael Ostrow Business Development Manager

April 30, 2012

Mr. Varghese Mathew is a good Sales person. Actually I came to service my 2005 Camery, but as soon as I talked with Mr. Mathew Varghese, he immediately asked me to trade my car with a new 2012 Toyata Came More

by VSebastian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 07, 2012

Not only would I never buy a Toyota again, but I would never buy from the Millennium dealership on any model they sell new or used. I purchased my car at the end of 2009. It is a 2010 Toyota Corolla. Not More

by SweeneyM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Joseph - Service Manager
Apr 21, 2012 -

Millennium Toyota responded

My name is Sunjet Joshi and I am one of the Service Managers here at Millennium Toyota. I do apologize for the situation you are in now. I would be upset too if I had damage on any part of my vehicle, and the work was refuse through warranty. The fact is that Toyota, not us denied the claim. It does us no good to falsify the fact that Toyota denied the claim. If Toyota denies a claim, we cannot go against them. If Toyota had approved the claim, we would do the work, without problem as Toyota would have paid us for the work. As it was, we offered to do the work, at our cost with no profit to the department or dealer. We were trying to make you a happy customer, even though according to our records, your vehicle has never been to our service department. I do believe your claim that your car is garage parked. However, to imply that there is no way anything corrosive could have gotten on the roof is wrong. If that was the case, the implication should be that you have never driven the vehicle. If you are out there with the vehicle, anything can get on it. After Toyota denied the claim, and we told you we would do the work anyway at cost, you went and announced publicly that unless we do the work, you would go out and attempt to tarnish our name. To me, that sounds a lot like extortion. Sometimes, things just happen. It's a machine, and no machine is perfect. Again, you do have my apologies for the situation, and the fact that you might have had to pay cost to have the issue repaired, but because the warranty work was denied, there is nothing we can do about it. Also, making false allegations that we made no effort to help you doesn't really help either party. Again, you have my apologies for the situation, however, please remember we did everything we could do. Sunjet Joshi Service Manager Millennium Toyota

December 20, 2011

The people there were very nice. They bent over backwards to fulfill my needs. I would def recommend this dealership to my family and friends. More

by nsjr1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vincent Matthews, Raquel diamond, Vincent Matthew
December 06, 2011

What can I say??? I have been using this dealer for my service since I bought my camry in 2002 and have had very few problems,however over the last year the service department at this dealership has gone More

by realblonde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
theresa/kevin/mohammad/service manager
September 17, 2011

The service dept. sucks..... The Assistant Service Manager is Kevin Hirapersaud who is very dishonest, rude, and very emotional, but it's expected because he's a young kid. The Service Manager is Josh More

by Rudeboy01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Hirapersaud, Joshi Sunjit
February 19, 2011

John Joseph does not return phone calls, this is very unprofessional, I will never recommend or return to this dealership. I will also cancel my extended warrantee with Toyota as I have no confidence wi More

by jerblan
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manager
February 02, 2011

These two men deserve mine and your appreciation because all I came in to do that day was get an oil change and I ended getting two new cars instead. As long as these two men are there I will continue to re More

by antha123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mark Campbell, Anthony Santi, Anthony Santi
December 26, 2010

I had an appointment at the service department of Toyota at the same time as their holiday party. After waiting for a little while, I was approached by a very nice employee who told me that the service emp More

by michytalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
not sure
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