Millennium Toyota - Service Center

The service staff was ready for me at my appointment time. Service was quick and efficient. The waiting area is large and quiet. The coffee is good. time. Service was quick and efficient. The waiting area is large and quiet. The coffee is good. More

The customer service at Millennium is excellent. my salesperson who sold me the car, was very nice and knowledgeable of the vehicle and every time I have a service appointment, it is quick and is done salesperson who sold me the car, was very nice and knowledgeable of the vehicle and every time I have a service appointment, it is quick and is done the right way. More

Since the purchase of my car there has been nothing but issues. Poor service or work. Whenever I go to get my car serviced under my Toyota care there is problems. Including but not limited to I'm just not issues. Poor service or work. Whenever I go to get my car serviced under my Toyota care there is problems. Including but not limited to I'm just not sure if they fixed anything. Friday I took my car in and Friday night my maintenance required light came back on. I will never go back! More

Starting from scheduling my service visit til the service was completed and vehicle delivered and the waiting period the whole experience was excellent, I have no words to explain the treatment and service was completed and vehicle delivered and the waiting period the whole experience was excellent, I have no words to explain the treatment and excellent conduct of every individual i interacted during my short spell of stay at Toyota Millennium. I will certainly recommend to all my relatives and friends to visit and check for themselves to enjoy the hospitality and excellent dealing with top standards of customer care. More

Have highly reccommended your dealership many times. Only one problem an insurance person from all state was going around soliciting and I don't think it was appropriate. Minor thing, but I could tell peopl one problem an insurance person from all state was going around soliciting and I don't think it was appropriate. Minor thing, but I could tell people waiting for their cars didn't like it too much. More

my appointment is 10am and check in before 10am. i was told by karen(service coordinator) that i will wait until 3pm-4pm even though it will only take 1hr to repair my car. she said that my car will not b told by karen(service coordinator) that i will wait until 3pm-4pm even though it will only take 1hr to repair my car. she said that my car will not be attended as expected since she did not see my appoinment confirmation in the system. and she ask me if i received an email confirmation for the appoinment. i said no. in my mind, since i just called customer service to make an appoinment i dont expect to receive email confirmation since i already talked with the customer service and this is the purpose of their job to look for available schedule to give to a customer. and i think no confirmation needed thru email since they are the one who confirmed the appoinment. in fairness with karen she put a note that i have my baby with me so that they can give me a priority. to make the story short i waited for four hours. it took four hours to finished a 1 hr repair job. i think the purpose of the appointment is to lessen the waiting time of the customer but it did not work for me even if i have the scheduled appoinment. ps: i saw my name in the tv monitor located in the customer waiting area the list of the people who have an appointment for that day. More

I trust my car to this Toyota Service team. The team is friendly and helpful. This is my second car with this dealership because of the high level of service that I have received in the past and now. friendly and helpful. This is my second car with this dealership because of the high level of service that I have received in the past and now. More

appointment was made and I had no problem getting the required service done within the estimated timeframe. All personnel involved seemed very professional, knew their job and I was very satisfied. required service done within the estimated timeframe. All personnel involved seemed very professional, knew their job and I was very satisfied. More

Brought 2010 Prius in for NYS Inspection and asked service to check as mileage had fallen off. Told tires were under inflated and Air filter was replaced and NYS Inspection was completed. When service to check as mileage had fallen off. Told tires were under inflated and Air filter was replaced and NYS Inspection was completed. When I picked up the car I noticed 12 additional miles on the odometer. The invoice did not show the additional 12 miles. I called the following day and after getting a runaround and being transferred to voice mail I was told my service adviser was off and would not be in until the following day. The following day I called back again. I asked to speak to the service manager and was constantly given voice mail. I left messages and finally Amanda a manager from reservations returned my call. She told me That Mr Jefferies ( Service manager) was out of the office for "a few days" I had also tried to reach the dealers General manager and was told for three days he was "unavailable" and his voice mail never worked. Amanda told me she would hand deliver my complaint to a Mr Joshi. About an hour later I received a call from Mr Guzman , my service adviser who tried to tell me that the mileage was mis recorded on the invoice. I was told by Mr Guzman and by others that there would have been no reason to drive the car 12 miles. I was told that Mr Guzman would research the issue. I heard nothing. The following day I called again and finally Mr Joshi returned my call. He told me the technician that worked on my car had called in sick so he could not research the issue until the next day. I was assured I would receive a call the following day. The following day I had not received a call by 3:30 pm so I called and again was directed to a Mr Jefferies voice mail. Mr Joshi called me back after 4pm and said the technician told him that the car was test driven 12 miles because of my complaint about the mileage when Mr Guzman told me that they only had to inflate the tires t the correct pressure and replace the air filter. I mentioned that I had been told that there would have been no reason to test drive the car 12 miles. I asked why the mileage in and mileage out did not reflect the actual mileage driven by the service department. I was promised something in writing to verify this information. As of yet I have not received anything. I do not trust that my vehicle was not used for an errand or other chore. I feel this is very unprofessional and I do not think it should take me 4 days to get an answer. More

I included Mark Campbell in this review because he is the salesperson that I first talked to when I purchased my car in 2006. He was professional and friendly and explained everything I needed to know when salesperson that I first talked to when I purchased my car in 2006. He was professional and friendly and explained everything I needed to know when buying my new car and gave me a very reasonable deal. I went to at least a half dozen other Toyota dealerships in Nassau and Suffolk counties but returned to Hempstead for the purchase because of Mark. From the first service that was needed on my car I have always gone back to the dealership. I had attended the new car orientation for service and that was informative and useful. For the first few years Matt Messina was the person I always worked with and I appreciated his knowledge on what my car needed. I feel the service, and professional work is excellent at this dealership and the reason I continue to go there for everything my car needs. Matt is no longer at Hempstead but in this last visit for my 50,000 mile checkup, Jorge Guzman explained what my car needed and suggestion a care package. I'm confident of the work that is done here and know that the exceptional work and care that is done on my car will add to its longevity. I also appreciated the shuttle service back to the dealership that I needed this last time. More