Millennium Toyota - Service Center

Very curteous Sylvester was very courteous and knowledgeable. This was #4 of my five complimentary service calls so I left my car. Since I didn't wait for the car, Sylvester was very courteous and knowledgeable. This was #4 of my five complimentary service calls so I left my car. Since I didn't wait for the car, I assume that was why it took 3 hours for the service to be completed. No matter how long, you still can't beat free! More

Waiting for recall I went for inspeccion of the frame and they going to replace. Just waiting for the call but I love this Toyota service. Always take care of the cars I went for inspeccion of the frame and they going to replace. Just waiting for the call but I love this Toyota service. Always take care of the cars and good costumer service. 👍🏻 More

Recall done right Called to make an appointment for my recall and was able to get the exact time and day that was requested. Juan, Asst. Service Mgr. quickly checked us Called to make an appointment for my recall and was able to get the exact time and day that was requested. Juan, Asst. Service Mgr. quickly checked us in and advised us of the time our vehicle would be ready. Our Sienna was delivered as promised! Seamless process...great experience. More

Never Again On Saturday I took my car to get a tire fixed (it was run on flat so I was able to drive it there myself) Left my vehicle to get fixed to receive a ph On Saturday I took my car to get a tire fixed (it was run on flat so I was able to drive it there myself) Left my vehicle to get fixed to receive a phone call within an hour stating they were successful mounting my tires but the technician noticed there was a leak in the sensor and that I probably broke it. They wanted to charge me over $100 to install a new one and it wasn't even in stock. My husband told them to leave it like that after debating with the service manager that there was no way that could have been us and it was possible the technician broke it while changing the tires. We came to pick it up and sure enough my sensor was not functioning. This happened to us with another vehicle a few years back except the technician was kind enough to admit it was their fault and proceeded to explain how sensible they are when changing a tire. The problem with Toyota is they will never admit their wrong doing and claim to say their technicians are the best. By now my phone would be ringing off the hook with calls from the managers asking me to take a survey. Not ONE phone call or offer to take a survey has come thru since then and I wonder why. This was the LAST time I take my car for service there, I used to feel safe knowing they where doing the right thing and my extra money was worth it but boy was I wrong. More

Super! My concerns were taken seriously and addressed immediately. Throughout the service, I was consulted to discuss costs and timing. I will definitely ret My concerns were taken seriously and addressed immediately. Throughout the service, I was consulted to discuss costs and timing. I will definitely return! Very, very pleased. More

Excellent! Took my car in for Maintenance. I thought I needed an oil change. I met with service rep Samantha. She was Sooo friendl! She explained what my car nee Took my car in for Maintenance. I thought I needed an oil change. I met with service rep Samantha. She was Sooo friendl! She explained what my car needed according to what computer showed. She also explained my maintainence plan which I wasn't sure of. She was the nicest person! Customers really appreciate this! More

Wonderful service! After obtaining an appointment online earlier in the week, we headed over to Millenium Toyota for our 15,000 mile service on our Toyota Sienna. We wer After obtaining an appointment online earlier in the week, we headed over to Millenium Toyota for our 15,000 mile service on our Toyota Sienna. We were greeted in the enclosed drive in Service Department ( kinda looks like the valet parking in Vegas!) and a service advisor arrived within minutes. Martin was smart, personable, and efficient. He advised us that there was a recall on our minivan which could possibly be completed during our visit. Martin kept us posted during our visit and answered all our questions. We will definitely ask for him on our next trip. Great service! More

If I ever go back I should get myself commieted. If there were negative stars they would get 5. I called the service department at around 3pm on 1/12/2018 to make an appointment to come in to fix my If there were negative stars they would get 5. I called the service department at around 3pm on 1/12/2018 to make an appointment to come in to fix my flat tire, I told her that I had the tire insurance. She told me that they had an open appointment now, I told her the earliest I can get there is 4:30 and ask her if that would be okay. She check with someone and came back and said yes. So I took off work early just so I could to go down there in time, which I did at 4:20. The guy check my car in and came back and said I didn’t have tire insurance. This is the second time that it happen. Why do they not have it on file? After half an hour he comes back to me and says that the insurance only covers a patch job. I was like it can’t be, a couple of months ago I was able to a new tire with the same scenario. I ended up speaking to gary the finance manager who took me over the service department. We spoke to one of the Hispanic service reps(I think his name is carlos) and he was going to help me. In the beginning he was very nice, he mention to me that the other service rep didn’t know exactly how to put the insurance claim in, which is why the insurance company is giving us a hard time. (he also mention that we have advantage tire care instead of Toyota tire insurance which would of being much easier to deal with—Which makes me think like why didn’t they just give me Toyota tire insurance to begin with) Then he said you have to come back tomorrow morning to get it done. I was like I can’t I have to work tomorrow, I would like to have it done today. He said he didn’t have any mechanics around at the time and that I would have to come back, I said but when I called early the lady told me that as long as I get there by 430 that they would be able to get it done. He said I was being unreasonable and that he didn’t promise me that, I said I know you didn’t promise me but somebody else from millennium toyota told me to come in. Am I wrong for thinking that I couldn’t get a tire change done if I came in. Is it unreasonable to think that a tire change shouldn’t take more than an hour??? He was like your being unreasonable and he said I don’t want to talk to you anymore you are being unreasonable. I go back to Gary the finance manager and told him about what was going on and he said he’ll see what he can do. I am at the service desk speaking to the other managers getting ready to call my wife to have her pick me up, I was going to leave the car with service department and pick it up some other day. (the truth is that I work 60 hours a week, I can’t just come from the hours of 9-5. Which is why I’ve always left the car over night and ask them to leave it with the sales desk when they are done for after hours pickup). Gary comes back with the service manager I think(an African American gentlemen, medium built around 6 feet tall). He said to me I can’t give you a new tire but I’ll give you a patch for your time and I can call someone to come in after hours and give you a patch. So the Hispanic guy couldn’t get someone to come in after hours to change a tire but you the service manager can get someone to work overtime to put on a patch. I really felt like wow I am getting jerked around. The service manager must of agree with the Hispanic guy and think what I am asking is unreasonable and that they are going to show me who’s in charge. It’s one thing to say all I can do is get you the patch job, it’s another to say I could of called guys in all along but this is what you’re getting. To me what they both don’t understand is that I am being charged for this service. I have to pay 40 dollars extra a month to get tire insurance. Maybe the Hispanic guy thinks that he’s doing the customer a service by getting it done the next day because the first service person didn’t know how to get it done properly—But’s that’s not the customers fault, the first service guy didn’t know how to put in a tire insurance claim properly and it’s not the customers fault that their service rep told the customer to come in for the open appointment. It’s not the customers fault that all their workers wants to leave early on Friday, the dealer made the appointment not the customer. The service manager thinks that I should be happy with a patch tire. I am not going to take a patch tire when I am paying for this insurance. Do yourself a favor, there are plenty of other good dealers around. YOU DON’T NEED THIS AGGRIVATION. More