Millennium Toyota - Service Center

I brought my highlander for change oil at this shop. And after 1.5 hrs I was told by the advisor that my car also needs cleaning of fuel injector but i declined to do it right away because I have an appoint after 1.5 hrs I was told by the advisor that my car also needs cleaning of fuel injector but i declined to do it right away because I have an appointment to attend to. The advisor told me that she will just make a note later what my car still needs to do. But after receiving the work invoce and receipt the notes that she promised me to provide with is not included and she even did informed me the result of the preliminary test done to my car (wheel allignment test and battery test). I did not received any result about this test. More

Althought this service call did not go perfectly and took much longer that anticipated everything was rectified in a professional and accomindating manner by this service cneter employee. He should be comme much longer that anticipated everything was rectified in a professional and accomindating manner by this service cneter employee. He should be commended. More

What I find more amusing about Toyota Customer Service is that this time around I didn't receive a call or email asking me about my services? So I've decided to share my experience: I dropped of that this time around I didn't receive a call or email asking me about my services? So I've decided to share my experience: I dropped off my car the Wednesday, October 30th, 2013 (evening drop-off since I work in the city); Services to get done: scrapes/scratches & annual inspection. When I purchased my vehicle a warranty that is up to a year would take care of the scrapes/scratches. I received a call from service the next morning (10/31) stating that they will do the inspection, but they are waiting to get some paper work since they are not sure what warranty I am speaking about. I called service back at 4:00 pm that same afternoon, where's my car? She stated that she still hasn't received the paperwork and is still waiting and if I wanted to go and get my car. I explained it's Halloween I am with my kids I need to take them trick or treating; I was informed I can leave my car one more night since after all, I am going trick or treating so, I left my car once again over night, and said it will get done next day. Okay, what’s wrong here: 1) I had to call service to find out the status of my vehicle 2) service could have called me and told me to pick up my vehicle (much earlier than me calling them by 4) 3) service could have called me and could have asked me to bring the paperwork. The next Day (11/1), I called over and over and over again to no avail, getting transferred, not getting my calls answered, I finally after letting the phone ring for 20 minutes later with no reply, I hung up and called the main line AGAIN. I told Toyota to have my car ready because I am coming over and picking up my car. As I was getting my son ready in my father-in-law vehicle, Toyota all of a sudden had my number and called me back to back 3 times and no I didn't answer; as I was already on my way to get my car! My service rep was not in, the person who sits with her was not familiar with my case. The supervisor showed up, evidently there is a miscommunication with sales and service departments. I was asked to drop off my car on Monday (since by then the back and forth that I've been through was ridiculous), I informed them, I work in the city it is difficult as-is to find someone to take me to Toyota. They gave me a loaner for the weekend, which was a new 2014 Toyota sienna, really new car, smelled like toxic paint so in reality drove it for one day. I finally received a call on Monday, work is done, I explained I can’t pick up till evening since I work in the city not a problem. I grabbed it Monday night from the front desk. Inspection was done and NOTHING ELSE WAS DONE. So 5 days without my car and Toyota failed to honor their warranty and their true services to their customer. I have never been so disappointed! I think what made matters worse, they truly had that "whatever" attitude. Yes, even the front desk seem like oblivious as I spoke to him expressing my concern, granted it is not his department nor is service is at that time, but body/facial expressions go a far way! Indeed by giving me a loaner was a show of improvement, but not getting the work done, not even calling me to make sure I was okay with the work was the cherry on top. So here I am with my scrape car with yellow ink on my window. Thank you Millennium Toyota. I look forward to my next service inspection, which I know you can do. Very Best, Kemia Rosario More

My 2008 Rav 4 was serviced quickly. The service coordinator was friendly and efficient. And the waiting area is very comfortable. I always come back to have my vehicles serviced at your place. coordinator was friendly and efficient. And the waiting area is very comfortable. I always come back to have my vehicles serviced at your place. More

Service Rep. explained all elements of routine 20K service., including cost of cabin and engine filters. Smooth friendly experience from start to finish. Waiting room very comfortable. service., including cost of cabin and engine filters. Smooth friendly experience from start to finish. Waiting room very comfortable. More

Everything was good, there was a mix-up between another customer and myself, but the employee handling my case was able to solve the problem in a professional manner. customer and myself, but the employee handling my case was able to solve the problem in a professional manner. More

Sorrry for the delay in response, I had some health issues this last pass week. There was a strange noise in my after a service visit. Joann Marsala and Nick Garguilo were wonderful in handling the issues this last pass week. There was a strange noise in my after a service visit. Joann Marsala and Nick Garguilo were wonderful in handling the problem. -They had the technician ride with me and explain why the car was making this noise. - Service was in and out within an hour. -Both Joann and Nick were very gracious due to my last visit when I waited six and half hours. After experiencing their value in their customers, I would definitely and highly recommend Millennium Super Store, Ltd., Hempstead, NY. More

I had a very easy service experience for my 2006 Matrix. The representative was very nice and the appointment time and date was a smooth transition. The time frame for completion was nice and the price was The representative was very nice and the appointment time and date was a smooth transition. The time frame for completion was nice and the price was very good. Happy with my experience. More

APPROXIMATELY 7 WEEKS AGO I CAME TO MILLENNIUM FOR MY OIL CHANGE. THEY ASKED IF I ALSO WANTED TO TAKE CARE OF THE RECALL ON THE PASSENGER SIDE SUN VISOR FOR MY 2011 CAMRY? THE SERVICE REP SAID SHE WOULD OR CHANGE. THEY ASKED IF I ALSO WANTED TO TAKE CARE OF THE RECALL ON THE PASSENGER SIDE SUN VISOR FOR MY 2011 CAMRY? THE SERVICE REP SAID SHE WOULD ORDER IT AND IT SHOULD COME IN A COUPLE OF DAYS. I SPENT THE LAST MONTH PHONING FOR THE VISOR. LAST WEEK THEY CALLED ME TO TELL ME THAT THEY FOUND THE VISOR. IT WAS FOUND IN ANOTHER CUSTOMER'S BIN. I CAME IN ON THURSDAY 10/17/13 TO HAVE THE VISOR REPLACED AND HAVE THE SIDE DOOR MOLDINGS REATTACHED. AFTER WAITING 2.5 HOURS IN THE WAITING ROOM, I WAS TOLD THAT THE MOLDING GUY DIDN'T COME IN THAT DAY AND I WOULD HAVE TO SET UP ANOTHER APPOINTMENT. WHEN THEY BROUGHT OUT MY CAR I COULDN'T BELIEVE MY EYES. THEY REPLACED THE WRONG SUN VISOR AND THE BAD ONE WAS STILL ON THE CAR. THEY CHANGED THE DRIVER'S VISOR WHICH WAS PERFECTLY FINE. THE RECALL WAS FOR THE PASSENGER'S SIDE VISOR. NEEDLESS TO SAY, I'M NOT HAPPY. I AM COMPLETELY DISSATISFIED. ANTHONY DIBETTA More

When I arrived at the appointment time for my car's first service, I was very happy to see that there was no line. Jonathan opened my door and escorted me to Steve at a service desk where I received p first service, I was very happy to see that there was no line. Jonathan opened my door and escorted me to Steve at a service desk where I received paperwork and an explanation of the process. Steve then walked me to a very comfortable waiting area and let me know the estimated time. A little over an hour later, Steve called my name and walked with me to the cashier. There was no charge for the service, as this routine maintenance is included with the car's purchase. My car was then driven to the exit where I found that it had also been washed. The Millennium staff was very friendly and efficient and the premises are very clean. I will continue to have Millennium service my vehicle and highly recommend the dealership to others. More