Millennium Toyota - Service Center

Tire Change I never thought that I would have a disappointing experience at Millennium Toyota, based on the situation I was in. I had a rental that I needed one t I never thought that I would have a disappointing experience at Millennium Toyota, based on the situation I was in. I had a rental that I needed one tire replaced. They were the only ones with the specific tire I wanted. When I got there, I told them that I needed the car by a certain time because I had to return it the same day before the car rental company closed. The young lady told me that it would take between 1 hr to 1 1/2 hrs. I stressed the importance of getting the car on time and I was assured that I would have gotten it within the allotted time period. I waited over two hours for them to replace one tire on the car. I ended keeping the rental for an extra day at an additional day. More

Untrustworthy ! not happy I went in for service (first time, alone my female self) in for a recall, oil change and rotation of tires. Easy to make an appointment service was go I went in for service (first time, alone my female self) in for a recall, oil change and rotation of tires. Easy to make an appointment service was good but then I got a call from one of the tech saying I had an oil leak that it was a 6-hour job and it would cost me $ 1,200! I had to call my husband right away because he knows his cars and he was offended that a dealership would charge so much just to fix a job that he knows would only cost about $40 and take less than an hour... so anyway we said no thank you, my husband will take the job on himself. I was charged about $100 for oil, rotation of tires and $0 for my recall. After 3 hours again the tech warned me nicely that my leak was no easy job as he handed my receipt. (shuttle service to pick me up is why I gave this a 1 star ).BUT THEN Next day my husband realizes that the tires were never rotated !! WHAT? How come I charged for something that was never done? and why would they have my car for so long trying to charge me $1,200 when they should have been working on my tires!? If the tech did such of "thorough" check then why didn't they do what they were really supposed to do! I felt LIED to. I felt taken advantage of as a WOMAN. I felt like they were extremely shady! First and last time I go to Millenium Toyota how unfortunate and disappointing! .... the director NIcholas Garguilo acknowledged his subordinates did not complete the job and rectified it. More

Good Service! Maria was very nice and helpful. She took her time out to mention all options on leasing. I have had good experience here before also! Maria was very nice and helpful. She took her time out to mention all options on leasing. I have had good experience here before also! More

They lied!! I bought two cars a Toyota 2018 sienna and a 2015 RAV4 . 2 months later the RAV4 left door window was not working properly so I took it for service I I bought two cars a Toyota 2018 sienna and a 2015 RAV4 . 2 months later the RAV4 left door window was not working properly so I took it for service I was told it was not cover under the warranty due to a previous repair at that door , I had never made any repairs to it .Anyway my question was I just bought the car!! Don’t have any warranty? Or a least a courtesy repair? They answer was No!! Cause the door was repair. I assumed that they thought I repair that door but I didn’t!!!! So very annoyed I complain but they told me they will call me Monday and they never did!! Don’t go there !! By experience they don’t believe you and they don’t work with you . They smile in your face and nice and all but reality they don’t care. I am again here same car for inspection and oil change under warranty! But guess what inspection fail due to the left mirror again I bought the car like that!! Mohamed is been very nice and professional he deserves a 5 start but this Toyota location should get 0 starts!! More

Great customer service and product knowledge I want to thank your salesman Vinson Noel for a great experience with your dealership. I assure you I will send business to your location ! I want to thank your salesman Vinson Noel for a great experience with your dealership. I assure you I will send business to your location ! More

worst service experience ever They never get back to me regarding the mistakes and demage they did to my vehicle. Very disappointed, I lost my trust with Toyota service. They never get back to me regarding the mistakes and demage they did to my vehicle. Very disappointed, I lost my trust with Toyota service. More