Millennium Honda - Service Center

Like all dealerships charging 200 bucks to replace a plastic air filter is insane. Prices are through the roof and the wait is way too long when arriving at 730 am. plastic air filter is insane. Prices are through the roof and the wait is way too long when arriving at 730 am. More

Service writer was good but tech say my arm rest was working as design even though ik is not working as design even though ik is not More

I have been a Honda owner since 1988. In '91, I owned 2 Honda vehicles and have owned 2 ever since. I currently own a '06 Pilot and a '10 CRV I have always brought my vehicles to Mille In '91, I owned 2 Honda vehicles and have owned 2 ever since. I currently own a '06 Pilot and a '10 CRV I have always brought my vehicles to Millennium and had GREAT service by Greg Andrews. For recent 2 yrs, I have had difficulty w/ pricing and allowable discounts (mailer cards and other customer service accommodations) Greg has tried to help but during my last visit, I picked up my card while Greg was gone. Mr Teran denied a 10% discount bc I did not have the physical mailer card with me. He did not care that I was a long standing customer and would not budge. After a long conversation and after refusing to reach out to Greg or make any accommodation, I explained I would not "ever" be returning if he would not do something (anything at all). He said he understood and it made no difference. Afterwards when I left to get my car in the parking lot there were 2 "STICKERS" on the car re: Parked in Incorrect area. The car was in a spot that Service had parked it. I was told I had to go to sales bc they put on the sticker! After several minutes I went there and had to wait for the sales manager - who then had to walk me back to the car to remove the sticker. He asked why I was upset, I explained the service issue. I then asked if he could help me. He could not help with my issue. My last charge was $3,880.00 - I was denied my $388.00 discount (10% mailer card). With no consideration of my dedication to Honda as an owner and user of service at Millennium, I find it very difficult to ever return unless someone can help me understand why Mr Teran could care less about my situation. I do not see his name listed below - I hope he is no longer with Honda; however since no one else reached out to save my continued business, I am hesitant to return to Millennium for service or to buy my next Honda in 2025. Manuel Velez 917-886-3825 manuel.velez173@gmail.com My ratings of 1 star hopefully gets attention I would appreciate a reply and a solution before shopping elsewhere for my next service and eventual replacement vehicle More

I went there for a 9am appointment I made for a recall. I got there at 855am and waited in line until i was the next car. A gentleman came took the cars info handed me a paper and said talk to the person i I got there at 855am and waited in line until i was the next car. A gentleman came took the cars info handed me a paper and said talk to the person inside. They never checked to see if i had an appointment or asked me anything. I waited and spoke to a person at a row of desks who then asked me my name and why i was there, i said i was there for a recall. I was told I would receive a call around 3pm telling me when i could pick up my car. At 4pm I called there myself and after trying for 20 minutes i finally got ahold of someone to speak to that didn't immediately transfer me. I asked when my car would be ready and was told that they couldn't get to it that day. I made an appoint for 9am and at 4pm i had to call multiple times and wait just to have someone tell me they couldn't get my car done. The lack of communication was appalling. The disregard for costumers is insane, they don't care about anyone and know most people aren't going to go anywhere else so they don't need to care about people to make money and it shows by how they act. More

It’s always a pleasure to bring my cars to be serviced at Millenium Honda. Millenium Honda. More

I can't express just how horrible this experience was. From start to finish..in my 60 years of life Ive never had such a bad experience. From start to finish..in my 60 years of life Ive never had such a bad experience. More

This dealership has been my go to for some years so very familiar but the Services familiar but the Services More

Professional,competent ,courteous, caring, clean,respectful, responsible, supportive, trustworthy, thoughtful, management of your time, and team effort. clean,respectful, responsible, supportive, trustworthy, thoughtful, management of your time, and team effort. More

the service department has easy scheduling, and clean and warm waiting room, and the time was exactly what the service representative told me it would take warm waiting room, and the time was exactly what the service representative told me it would take More

Wait times are lied about. Courtesy cars are never offered. I was turned away twice for reasons not listen on the site when making my appointment. I’d rather another location a Courtesy cars are never offered. I was turned away twice for reasons not listen on the site when making my appointment. I’d rather another location all together More