Millennium Honda - Service Center

Totally disorganized ! !! Although my contact Gwen was great, the only positive in the whole experience, they they had my car for two weeks for a recall and inspection! !! Although my contact Gwen was great, the only positive in the whole experience, they they had my car for two weeks for a recall and inspection! Know they are swamped with recalls but their service staff was actually telling myself and others that they "didn't know " where the cars were. Calls went un-responded to, and ironically I received two calls saying my car was ready but Gwen thankfully reached out immediately to let me know that wasn't the case. They have computers but could not schedule appointments for the recall or track car status. More

Very helpful and knowledgeable staff, great buying experience. Would highly recommend to anyone looking to buy experience. Would highly recommend to anyone looking to buy More

I went in without an appointment and the problem was resolved in a short amount of time. resolved in a short amount of time. More

I have been a customer for 27years. I have never had anything done that was a problem I have had the privilege of dealing with Greg Andrews -now the service manager- for all those year I have never had anything done that was a problem I have had the privilege of dealing with Greg Andrews -now the service manager- for all those years. He and his crew do good work and I hope to keep my Honda for as long as I can drive More

Associate was very knowledgeable ,patient and understanding. Answered all my questions regarding my warranty satisfactory understanding. Answered all my questions regarding my warranty satisfactory More

Service wait horrible, 4 hrs oil change, that’s making an appointment and arriving early appointment and arriving early More

Came back to have my windshield done. Although the auto glass were from another company, it was done in their premises. Thanks Steven Murillo. Although the auto glass were from another company, it was done in their premises. Thanks Steven Murillo. More

Like all dealerships charging 200 bucks to replace a plastic air filter is insane. Prices are through the roof and the wait is way too long when arriving at 730 am. plastic air filter is insane. Prices are through the roof and the wait is way too long when arriving at 730 am. More

Service writer was good but tech say my arm rest was working as design even though ik is not working as design even though ik is not More

I have been a Honda owner since 1988. In '91, I owned 2 Honda vehicles and have owned 2 ever since. I currently own a '06 Pilot and a '10 CRV I have always brought my vehicles to Mille In '91, I owned 2 Honda vehicles and have owned 2 ever since. I currently own a '06 Pilot and a '10 CRV I have always brought my vehicles to Millennium and had GREAT service by Greg Andrews. For recent 2 yrs, I have had difficulty w/ pricing and allowable discounts (mailer cards and other customer service accommodations) Greg has tried to help but during my last visit, I picked up my card while Greg was gone. Mr Teran denied a 10% discount bc I did not have the physical mailer card with me. He did not care that I was a long standing customer and would not budge. After a long conversation and after refusing to reach out to Greg or make any accommodation, I explained I would not "ever" be returning if he would not do something (anything at all). He said he understood and it made no difference. Afterwards when I left to get my car in the parking lot there were 2 "STICKERS" on the car re: Parked in Incorrect area. The car was in a spot that Service had parked it. I was told I had to go to sales bc they put on the sticker! After several minutes I went there and had to wait for the sales manager - who then had to walk me back to the car to remove the sticker. He asked why I was upset, I explained the service issue. I then asked if he could help me. He could not help with my issue. My last charge was $3,880.00 - I was denied my $388.00 discount (10% mailer card). With no consideration of my dedication to Honda as an owner and user of service at Millennium, I find it very difficult to ever return unless someone can help me understand why Mr Teran could care less about my situation. I do not see his name listed below - I hope he is no longer with Honda; however since no one else reached out to save my continued business, I am hesitant to return to Millennium for service or to buy my next Honda in 2025. Manuel Velez 917-886-3825 manuel.velez173@gmail.com My ratings of 1 star hopefully gets attention I would appreciate a reply and a solution before shopping elsewhere for my next service and eventual replacement vehicle More