Millennium Honda - Service Center

This review is from my 1/7/2025 safety recall service at which time I was told I needed another alignment after having a 4-wheel alignment done on 12/17/2024 costing $195+ with only 2,739 miles on the odome which time I was told I needed another alignment after having a 4-wheel alignment done on 12/17/2024 costing $195+ with only 2,739 miles on the odometer. This is my 5 Honda Accord (4th from Millennium) and I foolishly paid for the extended warranty so I feel that I should be using your service department. As one drives into the service tunnel, our cars pass through an alignment sensor, well I was shocked and angered that it indicated I needed another alignment 21 days after paying for a 4 whell one. The odometer was at 2,877 miles .... I requested a copy of the red and green alignment sensor report from Steven Murillo. I sent Mr. Murillo an email on January 7 and stated that nothing on my receipts stated that they looked at the alignment. When in the service area, I asked if Millennium had a warranty on their service. Steven kept saying that one pothole could cause an alignment. If this is the case, then this is the last Honda we buy. NONE of the others required an alignment with each service call regardless of where we had them serviced and tires rotated. I would appreciate a call from the service manager. It has taken me so long to calm down from this disappointing experience. Joan Dombrowski More

The wait for the recall part was insane but I assume that wasn’t the dealers fault. Check in was relatively slow as only 1 person was checking customers in…. 2 others were calling people. I couldn’t get th wasn’t the dealers fault. Check in was relatively slow as only 1 person was checking customers in…. 2 others were calling people. I couldn’t get the shuttle home without waiting over an hr. Otherwise it seemed fine. I will say that no matter what you go to a dealership for you always are told something is wrong or needs to be adjusted. So $900 later I got my car back. I got the impression from people I talked to in the waiting room that waiting is a nightmare And they aren’t remotely accurate on when the car will be ready. My consultant Sue explained more to me re the fixes than anyone had in the past which I appreciated. More

AMABLE SERVICIO DE STEVEN MURILLO. GOOD WORKER. HE IS PEOPLE VERY KIND. THANKS STEVEN AND GOD BLESS. GOOD WORKER. HE IS PEOPLE VERY KIND. THANKS STEVEN AND GOD BLESS. More

They took care of the recall issue that I came in for. I also asked to have them look at my drivers side door because I hear air and road noise. They wanted $250 just to look at the issue. Way crazy pri I also asked to have them look at my drivers side door because I hear air and road noise. They wanted $250 just to look at the issue. Way crazy price to simply look at a door alignment. I would have been okay with paying $50 but over $200? Oh xxxx No! More

I visited the Service Department for oil change. I was greeted by Gwindalyn Brown who was very courteous and pleasant. The wait time was very reasonable. I was greeted by Gwindalyn Brown who was very courteous and pleasant. The wait time was very reasonable. More

Personable AND professional. Was communicative and was able to answer any and all questions I had. Was communicative and was able to answer any and all questions I had. More

I’ve been a customer since 2001 and continued using your dealership after I moved from the area, even though there is a Honda dealer 5 minutes from where I currently live, because of the outstanding custom dealership after I moved from the area, even though there is a Honda dealer 5 minutes from where I currently live, because of the outstanding customer service that was provided by Greg Andrews and his team. I’ve purchased 8 vehicles at Millennium and had them all serviced exclusively at the dealership. In the past couple of years the customer service has declined and I’ve been very disappointed. My last experience made my decision to no longer use this dealer for service. I made an appointment online for service and a recall. I called the service department to ask a question and was rudely told that I couldn’t schedule a recall appointment online. If this is the case then why is “recall” part of the drop down menu on the app!!! I brought the vehicle in on 1/21/25 to have the recall done ( fuel pump, 2018 CRV). I had a 7:30 am appointment and was told by the service rep it would 2-3 hours at the most. I was shocked when I happened to look out the window at 10:30 and my vehicle was just being driven into the shop. When I asked another service rep how long the recall would take to be done his reply was “you should have left it for the day”. If I was told this at the time I made the appointment I would have made plans to leave it for the day. I ended up sitting there for 5 hours with no updates from the service rep!! This is just the most recent example of my experiences there. The caring and friendliness that I had come to know and like over 24 years is gone. Loyalty means nothing today and I will be taking my business elsewhere. Jim Werner More

They don’t keep their word for delivering the car after servicing. I got my car 2 days later from their given date. servicing. I got my car 2 days later from their given date. More

This was my 3rd experience with the service dept The first time was a zero, the second time was a 5, and the third time was a two in the rating system. First of all, the service dept doesn't answer the first time was a zero, the second time was a 5, and the third time was a two in the rating system. First of all, the service dept doesn't answer the phone. It rings and rings and I wait awhile and call back and it rings and rings. They answer after many rings in the afternoon. It is annoying! The first time I brought my car in for 2 recalls and when I picked up my car they said they didn't have the part for one of the recalls so I had to bring my car back. If they had told me ahead of time, I would have rescheduled to do it all at once. On top of that I couldn't understand the paperwork they gave me. It was confusing and I couldn't tell if they fixed the problem or not. In addition, they wrote that they changed the oil and reset it, only it wasn't reset. It made me question if they even did it. I couldn't figure out how to reset and I called the advisor but he never called me back. The second time I went for the second recall was perfect. The car was ready fairly quickly and I could understand what was done. This last time they called me and said I needed to bring the car in again to check to see if the first recall they fixed is working. I was happy that they were checking it because I honestly did not have a good feeling that they took care of the problem. They said it would be ready in one and half to 2 hours. I said I would do things in the area and then come back. After 2 hours I tried calling to see if it was ready and once again they didn't answer the phone. I had to drive there and go inside. After 2 hours they hadn't worked on the car yet. He said it would be another 45 min to an hour. At 3 o'clock I called because I hadn't heard. We left it there at 9:45 AM. They told me the advisor will call me back and he called me back fairly quickly and finally told me the car was ready. The service center needs to respect the customer's time and answer their phones! More

Totally disorganized ! !! Although my contact Gwen was great, the only positive in the whole experience, they they had my car for two weeks for a recall and inspection! !! Although my contact Gwen was great, the only positive in the whole experience, they they had my car for two weeks for a recall and inspection! Know they are swamped with recalls but their service staff was actually telling myself and others that they "didn't know " where the cars were. Calls went un-responded to, and ironically I received two calls saying my car was ready but Gwen thankfully reached out immediately to let me know that wasn't the case. They have computers but could not schedule appointments for the recall or track car status. More