Millennium Honda - Service Center

Happy customer The service representative showed professionalism from start to finish. Upon entering the service center, Lillian greeted me with a warm smile, she in The service representative showed professionalism from start to finish. Upon entering the service center, Lillian greeted me with a warm smile, she introduced herself, and was attentive to details. She suggested services based on the year and mileage of my vehicle, but I was not interested at the time. While waiting in the department, she called me over and asked if I wanted to see filters from my car. After she explained the importance and showed me what she was talking about, I was inclined to purchase the filters....I am happy I did, because I feel the difference in my car now. Thank you Millennium for the pleasant service, I will continue to service, and buy all my Honda's from you guys. More

Extremely upset I brung my car into the Service Deparment July 16 , 2018 at 7:14am. Now ofcourse I’m not expecting my car to be examined right away because there are I brung my car into the Service Deparment July 16 , 2018 at 7:14am. Now ofcourse I’m not expecting my car to be examined right away because there are other cars ahead of me and I understand that everything takes time while working to satisfy EVERY customers needs. So I see my service advisor (PHIL SACCIO) and from the very beginning his whole mood is just dark. No smile , no hello , no nothing. I’m used to coming into Honda and working with Esther because the service is ALWAYS A+ seriously I was so upset when she wasn’t there. Phil never kept me updated on what was going on with my vehicle which was very upsetting. So instead of him updating me I went to him and he tells me at approximately 8:45am that my car needs work done and it would take TWO HRS. I told Phil I had to be to work at 2:00pm and he insisted that the car would be ready in two hrs. So I agreed to do the work and catch a uber to my house until the work was done. When 11:30am came I called Phil and was placed on hold for 16 minutes. Phil then told me my car would be done in a few hours. Now I’m upset because he knows that I have to be to work at 2:00pm. Phil wasn’t looking out for me the customer. Phil was looking out for Phil. Phil didn’t care if I had to be to work. Phil didn’t care about me at all. You know what Phil said to me ? Phil said “hey this isn’t a easy job I don’t have your car just sitting around here it’s going to take some time. Tell your job you’ll be a half hour late”. Oh yeah Phil ? That’s how you treat your customers. I then asked Phil could I speak to a manager or could I get a loaner because I couldn’t be late to work. Phil says to me “I’ll have a manager call you and we have nomore loaners or I would’ve gave you one.” Phil hung up the phone right after that. Oh yeah Phil ? So I had to get into a uber spend more money coming back up to Honda to see Mr. PHIL SACCIO. He still didn’t help me when I arrived. The first thing that Phil says to me is “you have your mother calling up here for you ?” Very unprofessional. I then received help from Mr. Derrence Randall and Estherlin Rodriguez. I was put into a loaner. BUT wait here’s the best part MR. PHIL SACCIO told me there were no loaners. GREAT JOB PHIL. Honeslty I feel like the advisors have to start thinking more about the customers. I understand commission comes into play with this job and I have no problem with that but keep the customers in mind while doing a great job and making commission. Remember the customer is first. Greet the customer , keep the customer updated , look happy to help the customer even if your having a bad day Mr.Phil SACCIO. By far the worse experience I’ve had at Honda service in Hempstead. Actually The WORSE experience I had at Honda service in Hempstead. NICE JOB PHIL !!!!!! More

Amazing service from start to finish. Lillian was very helpful in trying to help me get in and out so I could get to work. from start to finish. Lillian was very helpful in trying to help me get in and out so I could get to work. More

Content A little annoyed because I had to wait a long time but Happy that Lillian went the extra mile and called my Honda care warranty company to get my se A little annoyed because I had to wait a long time but Happy that Lillian went the extra mile and called my Honda care warranty company to get my service covered for free. More

great customer service from Nick. Nick kept me posted as to when the parts that they needed to fix my AC would be coming in. The service was completed but I need to bring the car bac Nick kept me posted as to when the parts that they needed to fix my AC would be coming in. The service was completed but I need to bring the car back in because the AC is still not working correctly. It takes a long time to reach a cool temp. More

Recent Experience Great Customer Service From Ms Hamilton As Always. She Treats You Like You Are Part Of Her Family. She Is A Great Asset To The Millennium Honda Dealer Great Customer Service From Ms Hamilton As Always. She Treats You Like You Are Part Of Her Family. She Is A Great Asset To The Millennium Honda Dealership. More

Excellent I can’t complain My service advisor kept me posted, while i waited. She was Nice and professional. Definitely go back and service my car their. I can’t complain My service advisor kept me posted, while i waited. She was Nice and professional. Definitely go back and service my car their. More

The service I received was great Lillian Hamilton was pleasant and nice all ways have a nice smile she is a wonderful staff in general it is a pleasant atmosphere Lillian Hamilton was pleasant and nice all ways have a nice smile she is a wonderful staff in general it is a pleasant atmosphere More

Great experience Came in for an oil change, Lillian the service advisor got me in and out, no problems. She was very knowledgeable and helpful. Thanks for the great s Came in for an oil change, Lillian the service advisor got me in and out, no problems. She was very knowledgeable and helpful. Thanks for the great service and experience. More

Good Job! Despite having to wait quite a while for my car, the service was excellent. Thank you, Lilly and the mechanics! Millennium Honda Rocks! Great! E Despite having to wait quite a while for my car, the service was excellent. Thank you, Lilly and the mechanics! Millennium Honda Rocks! Great! E More