Millennium Honda - Service Center

Totally disorganized ! !! Although my contact Gwen was great, the only positive in the whole experience, they they had my car for two weeks for a recall and inspection! !! Although my contact Gwen was great, the only positive in the whole experience, they they had my car for two weeks for a recall and inspection! Know they are swamped with recalls but their service staff was actually telling myself and others that they "didn't know " where the cars were. Calls went un-responded to, and ironically I received two calls saying my car was ready but Gwen thankfully reached out immediately to let me know that wasn't the case. They have computers but could not schedule appointments for the recall or track car status. More

Very helpful and knowledgeable staff, great buying experience. Would highly recommend to anyone looking to buy experience. Would highly recommend to anyone looking to buy More

I went in without an appointment and the problem was resolved in a short amount of time. resolved in a short amount of time. More

This was my 3rd experience with the service dept The first time was a zero, the second time was a 5, and the third time was a two in the rating system. First of all, the service dept doesn't answer the first time was a zero, the second time was a 5, and the third time was a two in the rating system. First of all, the service dept doesn't answer the phone. It rings and rings and I wait awhile and call back and it rings and rings. They answer after many rings in the afternoon. It is annoying! The first time I brought my car in for 2 recalls and when I picked up my car they said they didn't have the part for one of the recalls so I had to bring my car back. If they had told me ahead of time, I would have rescheduled to do it all at once. On top of that I couldn't understand the paperwork they gave me. It was confusing and I couldn't tell if they fixed the problem or not. In addition, they wrote that they changed the oil and reset it, only it wasn't reset. It made me question if they even did it. I couldn't figure out how to reset and I called the advisor but he never called me back. The second time I went for the second recall was perfect. The car was ready fairly quickly and I could understand what was done. This last time they called me and said I needed to bring the car in again to check to see if the first recall they fixed is working. I was happy that they were checking it because I honestly did not have a good feeling that they took care of the problem. They said it would be ready in one and half to 2 hours. I said I would do things in the area and then come back. After 2 hours I tried calling to see if it was ready and once again they didn't answer the phone. I had to drive there and go inside. After 2 hours they hadn't worked on the car yet. He said it would be another 45 min to an hour. At 3 o'clock I called because I hadn't heard. We left it there at 9:45 AM. They told me the advisor will call me back and he called me back fairly quickly and finally told me the car was ready. The service center needs to respect the customer's time and answer their phones! More

Service wait horrible, 4 hrs oil change, that’s making an appointment and arriving early appointment and arriving early More

I have been a customer for 27years. I have never had anything done that was a problem I have had the privilege of dealing with Greg Andrews -now the service manager- for all those year I have never had anything done that was a problem I have had the privilege of dealing with Greg Andrews -now the service manager- for all those years. He and his crew do good work and I hope to keep my Honda for as long as I can drive More

Associate was very knowledgeable ,patient and understanding. Answered all my questions regarding my warranty satisfactory understanding. Answered all my questions regarding my warranty satisfactory More

Came back to have my windshield done. Although the auto glass were from another company, it was done in their premises. Thanks Steven Murillo. Although the auto glass were from another company, it was done in their premises. Thanks Steven Murillo. More

Like all dealerships charging 200 bucks to replace a plastic air filter is insane. Prices are through the roof and the wait is way too long when arriving at 730 am. plastic air filter is insane. Prices are through the roof and the wait is way too long when arriving at 730 am. More

Service writer was good but tech say my arm rest was working as design even though ik is not working as design even though ik is not More