Milford Subaru

Sales process was easy with some inattention to details This was a second purchase after a first time good experience with sales and service for 4 years. The sales process was simple, low-key, and pleasant This was a second purchase after a first time good experience with sales and service for 4 years. The sales process was simple, low-key, and pleasant. Attention to other details was inconsistent; we were not oriented to car and found no manuals in the car after I got home. Finance paperwork process was was made easy but follow-up calls have not been returned by finance person regarding warranty service contract questions - which was sold without provision of important cancellation details. Overall, a good place to consider doing business; just be sure you mention all the "i's" you want dotted and 't's" you want crossed. More

Best experience in years The most painless car buying experience I have had, maybe ever. My sales rep, Jeremey McKenna, was knowledgeable, responsive, honest, and friendly The most painless car buying experience I have had, maybe ever. My sales rep, Jeremey McKenna, was knowledgeable, responsive, honest, and friendly without being obsequious. The asking price was fair and negotiation straightforward. At no point was I given the hard sell. The car was as advertised and was delivered in excellent condition. I would gladly deal with the good people at Milford Subaru again. More

Second Time Was a Charm After having purchased my Suburu Legacy five years ago from Milford Suburu I returned to purchase a new Forester. I rate my experience as very comfor After having purchased my Suburu Legacy five years ago from Milford Suburu I returned to purchase a new Forester. I rate my experience as very comfortable and positive. Salesperson, Jeremy M was great to work with assisting us through a number of issues we presented. More

Don't waste your time here First off, notice how there are no reviews in over 7 months for this dealership. I did quite a bit of research looking into a 2018 Subaru Impreza 2.0i First off, notice how there are no reviews in over 7 months for this dealership. I did quite a bit of research looking into a 2018 Subaru Impreza 2.0i 4dr. sedan CVT. I was emailing numerous dealerships, negotiating the selling price of the car. Vasiliy was very responsive and answered questions, but when it came to asking for a purchase or lease agreement he wouldn't send me one with the info and fees outlining details for the vehicle. He "assured' me that there was no hidden fees, but I wanted the paperwork in hand from Vasiliy so if I went to the dealership he couldn't change the numbers or not give me what we agreed upon. This isn't my first time dealing with sales people. Once I got the price I wanted for the Impreza, I confirmed the selling price I asked for a lease agreement. What does Vasiliy do?! He sends me a blank copy of a lease agreement, no numbers, no fees, just a blank photo copy of a lease. It was all smoke in mirrors. He would not offer me such an agreement because all he wanted me to do was come to the dealership so he could not honor his price. What a waste of time. Go give someone else your business, do not go to this dealership. More

Amazing Service - Gave a straight offer from the start I was referred to Karl yesterday and came in to meet with him. I wanted to say I really appreciated his honesty, being upfront, and no BS. I went to M I was referred to Karl yesterday and came in to meet with him. I wanted to say I really appreciated his honesty, being upfront, and no BS. I went to Manchester Subaru in the morning and got into an argument with them when I caught them in a lie about their numbers. Karl cut right through that, was highly professional and personal. He even came in on his day off to help me get the car we wanted and get the equity out of our old car that we need for our dog's surgery. The finance guy, Aaron, was very nice too. He showed me my options for upgrades and didn't give me any pressure when I declined them. More

Friendly and Professional Service Department. Took my car to Milford Subaru for oil change and state inspection. Service department is very friendly and professional. All I needed was a couple of Took my car to Milford Subaru for oil change and state inspection. Service department is very friendly and professional. All I needed was a couple of bulbs. Thank you Chad! More

Best car buying and service experience!!!! I bought my used Subaru a few months ago from Karl Gott. He took the time to go over the vehicle with me at the time of delivery and made me feel very I bought my used Subaru a few months ago from Karl Gott. He took the time to go over the vehicle with me at the time of delivery and made me feel very comfortable with the whole experience. I took it in for the first oil change this week, and Chad, Sean, and Tracey were excellent to me. I would highly recommend Milford Subaru. More

Scammers- always get a second opinion I brought my car in to address a recall notice I received. After about an hour of waiting (which was totally fine and expected) I was approached by on I brought my car in to address a recall notice I received. After about an hour of waiting (which was totally fine and expected) I was approached by one of the service staff who pulled me aside and informed me that there were about $3000 worth of repairs that needed to be done to my Forester and that I might want to look at getting a new car. She even suggested I repair the timing belt as "it was looking worn"- something I had already done recently which makes me seriously question whether they truly inspected my car. After feeling very panicked and overwhelmed I brought my car in to my trusted neighborhood mechanic who checked all of the areas the dealership service center said needed to be repaired. He laughed when he told me that my car was only in need of a wheel alignment and it would be good to go. So $100 later, I can unfortunately say that I will never be bringing my car back to Milford Subaru. I'd like to thank the service team there for opening my eyes to how some dealerships operate by taking advantage of women and weaseling them out of hard earned money. More

Brand new 2017 Forester XY Just bought a brand new Forester XT here and I love it. Dealing with them was great as they are very knowledgeable about the banks and insurance that Just bought a brand new Forester XT here and I love it. Dealing with them was great as they are very knowledgeable about the banks and insurance that we used. We were able to get a great interest rate as well as compare GAP insurance options. If it weren't for Gary S, we wouldn't have a brand new car at a great price. Thanks much! More

Great TEAM @Subara Milford I was impressed by Subaru@Milford's very efficient sales TEAM. My first communication with them started with an email inquiry response from Jeff Diene I was impressed by Subaru@Milford's very efficient sales TEAM. My first communication with them started with an email inquiry response from Jeff Diener for a new 2017 Forester. Being a very busy professional, I didn't have much time to have a marathon style bush-around negotiation talks I would normally expect from most dealers which are normally one sale person to one customer. Jeff's to-the-point responses and very reasonable offer made my decision making process a lot easier and quicker. Within a couple email exchanges and a couple of hours we had a deal, I had what I wanted even the color! I drove to Milford on the same Sunday before their office closed and met Joe Cannata, who helped me to start all the paper work and the car swap for the car I wanted (bravo to the extra effort they made). I was exhausted trying to find a paper work before I went to pick up my car and Kevin Huffman jumped in right away to help as Joe was tied up with another customer. Then I met Aaron Bachelor for the financial part. I am very impressed with the effective, efficient and professional team in Subaru@Milford. More