Milford Mitsubishi

My experience with this dealership was not the greatest. Let me explain, and you can be the judge. I had a scheduled appointment to look at a used vehicle and arrived early, having driven about an hour to Let me explain, and you can be the judge. I had a scheduled appointment to look at a used vehicle and arrived early, having driven about an hour to get there. They took me early, which was great, and everyone I dealt with was really nice and respectful. However, the problems I encountered were with the vehicle condition itself. This vehicle was listed online, so I assumed it was in "ready to sell" condition. Here’s what I experienced: 1. Finding the Vehicle: It took the salesman 20 minutes to find the vehicle and pull it up because it was buried in the back with a bunch of other cars. I can understand that, but with a scheduled appointment, you’d think the car would be up front and ready for the customer to look at. 2. Hood Misalignment: The hood was misaligned. There was about a 1/4" gap above the front passenger headlight, and on the other side, above the driver side headlight, the hood was rubbing against the fender. This indicated that the hood had been removed and not put back on correctly. This was confirmed when I opened the hood and saw chipped paint and the nuts that tighten the hood to the hinges. 3. Warning Lights: The low fuel light and check engine light were on during the test drive. The salesman said, "it's probably the gas cap," and that may be true, but why wasn't this taken care of beforehand? 4. Rear-End Shake: There was a shake in the rear end. Either the rear wheels needed to be balanced, or there was something else wrong. The salesman mentioned it had a clean Carfax, so maybe it was just wheel balancing issue. I understand I was looking at a used car, but you’d think that before advertising it online, it would be ready for a customer test drive or purchase. As I mentioned earlier, I drove an hour just to see this specific vehicle, and the experience was disappointing, especially when I was looking forward to possibly driving it home. Take it for what it's worth but I won’t shop there again for a “used” vehicle. More

I had an amazing first experience at Mitsubishi Motors. I’m so grateful to Soniya for helping me get the Mazda CX-30! She made the whole process smooth, stress-free, and even exciting. Her support and guid I’m so grateful to Soniya for helping me get the Mazda CX-30! She made the whole process smooth, stress-free, and even exciting. Her support and guidance meant a lot couldn’t have done it without her. The staff were great!! More

Ryan Castillo, was amazing, he was very communicative and helped me and my Spanish speaking parents truly understand and feel comfortable at this location! He was an amazing help picking out the car we wante helped me and my Spanish speaking parents truly understand and feel comfortable at this location! He was an amazing help picking out the car we wanted! More

Milford Mitsubishi was quick and efficient getting our paperwork in order and even though had quite the inventory and business coming and and out throughout the day, they were very helpful in being able t paperwork in order and even though had quite the inventory and business coming and and out throughout the day, they were very helpful in being able to correspond over email and phone before we were able to make it in to for a test drive. More

I had a fast and easy and smooth purchase while shopping for my future car! for my future car! More

Ryan Castillo is extremely personable and friendly. All three staff that I worked with were very kind and helpful. I would absolutely refer friends to see Ryan. All three staff that I worked with were very kind and helpful. I would absolutely refer friends to see Ryan. More

Ryan Castillo help me made my process very quickly he spoke Spanish and made everything understandable for me. Everyone at the dealership was very nice and respectful. spoke Spanish and made everything understandable for me. Everyone at the dealership was very nice and respectful. More

Excellent Friendly Sales service. Price right and competitive. Purchase process was great. Highly recommended dealer Price right and competitive. Purchase process was great. Highly recommended dealer More

They were great help with the transition from our old vehicle to our new vehicle. vehicle to our new vehicle. More

Soniya was extremely helpful and friendly with our car purchase. She answered all our questions and was very patient. purchase. She answered all our questions and was very patient. More