MileOne Heritage Collision Center

Repair of collision damage The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and th The shop did a nice job of coordinating with the insurance company of the party that caused the damage. They did the repair in a timely manner, and the repair looks really nice. More

My vehicle was promised in 5 days and was ready on the 11th, Since my vehicle was not ready as promised My rental charge increased by about $400. Made promises but had my Forester mixed up with another Forester Since my vehicle was not ready as promised My rental charge increased by about $400. Made promises but had my Forester mixed up with another Forester. Then took 5 more days More

Excellent Service! I highly recommend this service center and body shop...nice, courteous, and most important extremely knowledgeable technicians.. My Jeep was a mess af I highly recommend this service center and body shop...nice, courteous, and most important extremely knowledgeable technicians.. My Jeep was a mess after someone backed into it. Looking at it now, you would never know. Great work! More

Made my 16 year old Lexus look new again! Heritage repaired rust and body work - I couldn’t believe how great the car looked! Excellent service by all personnel I dealt with - very apparent t Heritage repaired rust and body work - I couldn’t believe how great the car looked! Excellent service by all personnel I dealt with - very apparent that customer satisfaction was their goal! More

Estimate and advice Efficient, informative, friendly and helpful from start to finish. Drove in with a few body issues for our Subaru CrossTrek. Left with all issues reso Efficient, informative, friendly and helpful from start to finish. Drove in with a few body issues for our Subaru CrossTrek. Left with all issues resolved professionally and cost efficiently. More

Wonderful experience courteous and professional staff Courteous and Professional staff. Satisfied with the quality of the work performed. I would definitely recommend this service center to friends and Courteous and Professional staff. Satisfied with the quality of the work performed. I would definitely recommend this service center to friends and family in need of service More

Body shop Everyone was very nice and let me know what going on with the process of my car. It took a little longer than I thought but was just waiting on parts. Everyone was very nice and let me know what going on with the process of my car. It took a little longer than I thought but was just waiting on parts. More

Great Service Center They are great and professional. They do really good work. The service center / body shop on Baltimore National Pike had my car for 2 months which was They are great and professional. They do really good work. The service center / body shop on Baltimore National Pike had my car for 2 months which was unbelievable. They almost never called me to give me an update I think they only called me once or so. I hope to never have to do business again with them but the service center in Longs Nails I would love to do business with them anytime. More

I was at the dealership for 5 hours when I purchased my New vehicle. The salesman, Eric, was great and went above and beyond. His manager, however, slowed the process down significantly dragging his feet t New vehicle. The salesman, Eric, was great and went above and beyond. His manager, however, slowed the process down significantly dragging his feet through the whole experience. When the vehicle was brought back down to install the tow package and running boards the manager also handled this situation poorly causing increased phone time, headaches, and stress. Throughout this portion of the experience Eric continued to go above and beyond trying to make it right. Advise for those buying from this dealer: A. Work with Eric B. Bring your smart phone so you can have real time numbers to negotiate with management (and do your research ahead of time so you know exactly what type of deal you want when you start the process) C. Allow plenty of time More

The customer service I expected and the lack of professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced wi professionalism that was displayed is completely unacceptable at the MileOne collision Center on Reisterstown Road. On October 9, 2009 I was faced with a difficult situation. I hit a curb damaging two wheels and tires on the same side of the car. While doing this to keep the insurance company uninvolved I bought four wheels and tires and installed them myself. In this attempt I over torqued the left front wheel causing the wheel and tire to fall completely off the car. With this turn of events I was forced to file two separate claims on my car to rectify this problem. I worked for Saturn of Ellicott City for 2 years and loved every minute of it but due to the unfortunate turn of events that General Motors is going through I resigned. But the one thing that I loved about the MileOne Company and Saturn is that they seemed to genuinely care about their customers. After waiting 3 weeks I finally received my car on November 13th to find that having a normal driving experience was not in my immediate future. The followings events occurred: ? Bubble in the tire. ? No hubcaps on the car. (the hubcaps were actually left on my passenger seats). ? The tire pressure monitor was not working. ? Different set of wheels and tires on car. ? Missing wheels and tires that were in the car. I was very upset to see my car in this state after 3 weeks and two claims. Ed( Manager) and Rob(Service Technician) refused to try to rectify this problem of mine and I left defeated, disrespected, and taken advantage of. I would have been able to rectify these issues fairly easily if one of the wheels and tires were not missing from my vehicle. Now I am faced to purchase another wheel and 2 tires and a wheel alignment after 2 claims and $1116 paid out of pocket. All I wanted is the wheel that was wrongfully taken from me and to have my car look and drive the way it was before the accident so I can make this situation finally end. These are the facts about the accident: ? On the night/morning of the accident I the tow truck driver from Road Side Assistance dropped me off at home.(So I know everything was inside the car) ? Saturn of Owings Mills received the car on the 15th of October. ? Saturn of Owings Mills had the car towed on Wednesday the 21st of October. ? The accident happened on the passenger side of the car leaving me with 2 wheels and tires on the drivers side. ? I bought four the night the wheel fell off. Statefarm replaced 2 wheels and tires which should leave me with four stock wheels and four chrome rims. Thank you for time, patience and understanding in looking into this matter. More