413 Reviews of Mile High Honda - Service Center
Took my Honda to have 3 recalls accomplished Had three recalls accomplished , also they gave me a free examination of my car stating what the discrepancies were found during their inspection phas Had three recalls accomplished , also they gave me a free examination of my car stating what the discrepancies were found during their inspection phase of it I didn't have any of the work accomplished I was only there to have the three recalls done More
Oil change Went to Mile High Honda , had my oil change . Jesus Perez took good care of me . They treat you like family there. I highly recommend if you ever need Went to Mile High Honda , had my oil change . Jesus Perez took good care of me . They treat you like family there. I highly recommend if you ever need anything done this is the place to go!!!! Thanks so much Jesus! Rup More
Congratulations Jesus Perez I have not been in to have my car serviced since December 2015. It was great to see Jesus Perez is now the Assistant Service Manager. Jesus has alwa I have not been in to have my car serviced since December 2015. It was great to see Jesus Perez is now the Assistant Service Manager. Jesus has always been easy to work with and you can tell he is working hard to make things go smoothly in his department. Nick took care of me today and he was very helpful as well. Thanks Jesus and Nick, Will Latimer More
No longer unhappy customer Initially had the following complaint. Had a part replaced under warranty. Service took 1:45 minutes over estimate for my car. "it's an estimate, an Initially had the following complaint. Had a part replaced under warranty. Service took 1:45 minutes over estimate for my car. "it's an estimate, and I should understand". 4th new Honda/Acura I have bought. My business will go somewhere moving forward. Do not mind a delay, do mind being treated poorly. Brian the CS lead over at Mile High made a concerted effort to follow-up with me and make things right. His focus on customer service and making sure that he made this right was really fantastic. It is nice to see the importance he placed on customer service and following through. He has won back my trust as a customer. More
Car repaired-condition disappointing. 2011 Civic in to service for tie rod/rack & pinion repairs-Expensive! Stephen Fisher instructed me to replace the fuel I used in their loaner, but the 2011 Civic in to service for tie rod/rack & pinion repairs-Expensive! Stephen Fisher instructed me to replace the fuel I used in their loaner, but they didn't replace the fuel used in MY car...plus, when I picked it up, my car was a lot dirtier than when I brought it in. Lastly, the car makes a metal-on-metal sound now when cold & shifting into upper gears. Amenities are fine, but I expected better treatment of my vehicle. Disappointing. More
Tried to buy a quart of oil from parts department I stopped to get a quart of Honda 5w20 oil for my CRV. the young man in parts said they only have bulk oil, but I could get with the service departme I stopped to get a quart of Honda 5w20 oil for my CRV. the young man in parts said they only have bulk oil, but I could get with the service department to get my oil topped off. I left and will not be back. I had a service scheduled for my daughters Element at Kuni Honda the following Saturday, (today), and ask about getting oil there. "we have it and will sell you a quart, a case , or whatever you need. My opinion, if I can't buy a quart of Honda oil from a Honda dealer, there is a problem. More
Robert Rivera, Service Consultant Robert Rivera is very knowledgeable, efficient and polite, and has given me excellent service on several issues. When I needed some extensive work on Robert Rivera is very knowledgeable, efficient and polite, and has given me excellent service on several issues. When I needed some extensive work on my 2003 Civic in the Spring of 2015, he explained in detail what was required and why. The result is that I can continue to safely drive a 12+ year old car with only 75,000 miles that I love and hope to drive a few more years before I buy a new Civic. On my latest visit, yesterday December 9, 2015 I had an appointment because my air bag light on the dash came on. It turns out to be a sensor in the seat belt that is under warranty. I'll get it installed tomorrow Dec. 11 when the part is available. Again, Robert explained the situation and ordered the part immediately so I'll have air bag function as soon as possible. I've been a customer of Mile High Service since about 1992 and have always had very good service. Robert is among the very best. He is an exemplary employee and I hope he'll be at Mile High for a long time. He is a great asset wherever he is or whatever he does with Honda Corp. Barbara Braun More
SUPERIOR SERVICE!!!! Robert Rivera was extremely polite, knowledgeable and helpful... went in for an oil change tire rotation.The only recommendation I have is to hire Robert Rivera was extremely polite, knowledgeable and helpful... went in for an oil change tire rotation.The only recommendation I have is to hire more people like Robert!! He is an excellent representative for your dealership and did an outstanding job in making sure that all was okay before I left the dealership. More
Mostly Very Satisfied I was not notified when my warranty part arrived, I had to call in three times to finally be told it was in. Once in all went well. I was not notified when my warranty part arrived, I had to call in three times to finally be told it was in. Once in all went well. More
Above and beyond I had issues with a seat belt buckle and Chris was awesome with the whole process in making sure I get taken care of. I look forward to working with t I had issues with a seat belt buckle and Chris was awesome with the whole process in making sure I get taken care of. I look forward to working with them in the future. More