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226 Reviews of Mile High Acura - Service Center
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July 06, 2016
2nd Chance, well worth it. I had taken my wife's Acura TL in due to a check engine light, tighten gas cap error and the vehicle not starting when letting sit for a few days. The I had taken my wife's Acura TL in due to a check engine light, tighten gas cap error and the vehicle not starting when letting sit for a few days. The battery was recently replaced but the issue is on going. We were told the issue was due to one of the terminal wires being clipped in the past and allowed liquid to get inside the housing and caused it to corrosion. The cable was cleaned and oiled by the service depart and I was told that was the only issue causing the battery drain. The check engine and gas cap issue was due to an evap issue and we were told it was related to a bad gas cap, which has been replaced twice. Replaced the gas cap and the service department cleared the errors. Well upon scheduling my initial appointment my car was never looked at the first day and I had to make multiple phone calls to get an update on what was going on. Why make an appointment if the vehicle is not going to be looked at? I can understand not that exact time but not until the end of the 2nd day? I was told my vehicle would also be ready by 5 and when I called again the service advisor Max had left for the day and the individual I was speaking to said the car wouldn't be ready until the next morning. That advisor got the technician to finish the job as he knew I was already on my way to get the car. The next day after driving the car, the car had the same issues with the tighten gas cap and check engine light. I took it in and was told the next day that no issue was found after again making multiple calls. I was out of town over the holiday to come back and my vehicle has the same problem of not starting after sitting a few days, followed by the tighten gas cap. I called and left a vm over 2 days ago and still have not received a call back. This also doesn't include the "multiple issues" with my car and the main issue I asked to be addressed with my extended warranty with the fuel pump leaking. This couldn't be done due to the tech washing the car and no visible oil for the wareanty company to see and to drive for another 1,000 miles and bring back in. When I pick up my car, it was not washed and I was given a voucher for a car wash. I also explained I am on a limited warranty based upon miles but the advisor didn't seem to care. The overall experience has been very poor and if no resolution is met I will take my business else where. After my review I have worked with Mile High Acura again and the service was a complete 180. I worked with Christopher Smith, who did a phenomenal job. Christopher came and picked up my wife's car from her work and left her with a loaner, until the issues could be resolved with the vehicle. He constantly stayed in touch with me providing daily updates. He was able to resolve all issues previously mention and went well above and beyond my expectations. I DO look forward to working with Mile High Acura in the future. More
by OSO19X
Employees Worked With
Christopher Smith
July 01, 2016
Airbag Repair Chris Smith did a great job juggling airbags to make sure my RDX Takata airbag was repaired since it had been sitting at the dealership for 3 months. Chris Smith did a great job juggling airbags to make sure my RDX Takata airbag was repaired since it had been sitting at the dealership for 3 months. More
by Billkay
Employees Worked With
RAUEL
June 15, 2016
My first bad experience with the service department /Strik 2 We had to deal with the Takata Airbag issue, and also knew we were due for an oil change after a drive out east. We were given a rental car and so far We had to deal with the Takata Airbag issue, and also knew we were due for an oil change after a drive out east. We were given a rental car and so far that has gone well. My Acura sat in the garage waiting for the parts and time to schedule the repair since the day I picked up the rental. When we finally got scheduled, the Acura would not start. So then on Saturday we called back spoke with Micheal, and after 3 calls got a tow truck arranged to pick up the Acura for my appointment on Monday at 8am. Monday afternoon I got a call that the tow truck driver did not leave the keys and had to take them down there before they could service the car. Tuesday all day I waited for the call from Acura that the work was completed, and even called the number that I have been using to talk with Micheal (which went to voice mail) before leaving work around 3:15. I got home and found a message from Max that the work was finished. I called Max back and asked about the rental. I was told to bring it there and Enterprise would come get it. So I went to get my car. The service department was a little busy. Mack Jarvis tried to help me. He checked me out, but gave me next to no information about why my car would not start, even when I asked him. I felt brushed off and like a bother to him. I think that a newer 2015 Acura not starting is a big deal, and thought the question was justified. I handed him the keys to the rental car and he got it quickly moved. During my interactions with him, he motioned to the lady that came in behind me , and mumbled something about how busy they were, and that the rental was taking up a parking place. Again I said that Max told me to bring it there. He quickly said something that I asked a question and he was trying to answer it, and then stopped talking about the topic. He did go get someone to help my sync my new phone to the car though as I had asked. In the meantime, the rental had been moved with all our stuff inside and no one said a word. It wasn't removed earlier because I had no where to put it until I got my own car brought out. Halfway home I realized there was stuff left in the car and had to return to get it. I was mostly concerned about the garage door opener. (I still haven't been able to sync the garage door opener to the Acura.) Driving home I noticed that my car was not vacumed or cleaned up like I was told it would be when I brought it in for the oil change. No point in arguing about that though. Clearly he was having a bad day, and I felt like he saw me as pestering customer (woman) that he did not have time for. We have always had our new cars serviced at the dealerships since they are suppose to know the specifics about these cars. Second bad mark for this dealership though where I left feeling less than a person and unimportant. My treatment was not great. I am still not sure why my car would not start and how to prevent that from happening again. More
by Nickerson
Employees Worked With
Mark Jarvis
April 02, 2016
Excellent! Great customer service and short wait time for my oil change. The express service is a great addition to the service center. I love the fact that I do Great customer service and short wait time for my oil change. The express service is a great addition to the service center. I love the fact that I don't have to schedule an appointment! More
by B.Rich
Employees Worked With
Matt Heintz
February 26, 2016
Always Great Service We have had our Acura's service here since 1996 and purchased our last 3 Acura's from them. Always have had the best of service from all departments. We have had our Acura's service here since 1996 and purchased our last 3 Acura's from them. Always have had the best of service from all departments. More
by slw646
Employees Worked With
Brittney Waters, Mark Jarvis
February 16, 2016
Service visit So much better than other shops I deal with! I was very pleased with the whole experience and have been for the last seven to eight years. So much better than other shops I deal with! I was very pleased with the whole experience and have been for the last seven to eight years. More
by mking007
Employees Worked With
Max
February 08, 2016
Recent Service Great experience with service. Loaner car was ready and made the system work well. Great follow-up from Brittney during the process kept me up to date Great experience with service. Loaner car was ready and made the system work well. Great follow-up from Brittney during the process kept me up to date with the process. More
by GPN1
Employees Worked With
Brittney Waters
January 21, 2016
Great! I have always received amazing customer service from Mile High Acura. I will always recommend Mile High for service and or car sales to friends and f I have always received amazing customer service from Mile High Acura. I will always recommend Mile High for service and or car sales to friends and family. More
by Leogrrl5
Employees Worked With
Mark Jarvis
January 13, 2016
Suddenly Superlative Sevice No waiting on check-in. Thorough and profession multi-point inspection. I was don in under an hour and at a very reasonable price. Thank you Frank No waiting on check-in. Thorough and profession multi-point inspection. I was don in under an hour and at a very reasonable price. Thank you Frank and friends. More
by dtlauzon
Employees Worked With
Frank
January 13, 2016
First service First time service for new vehicle - service was prompt and car well cared for. Scheduled appointment online and found it easy to do. Will return for First time service for new vehicle - service was prompt and car well cared for. Scheduled appointment online and found it easy to do. Will return for next service. More
by Mycarcare
Employees Worked With
Matt Heintz
