Mile High Acura - Service Center

bought a used Audi We bought a used Audi Q5 a few weeks ago from Mile High. The next day, we started hearing a noise from the front tires. We brought it back to them f We bought a used Audi Q5 a few weeks ago from Mile High. The next day, we started hearing a noise from the front tires. We brought it back to them for an assessment and, since it was an Audi, they offered to send it to their Audi dealer if they couldn't figure it out. They replaced the front wheel bearings and tires...no cost to us. It may have taken a bit longer than we would have wanted but they took care of the problem and didn't charge us. At one point, I asked for a loaner car and they provided one without hesitation. I probably called more than they would have liked, but they always answered my questions. More

Excellent Service! I am so appreciative for Mark Jarvis at Mile High Acura! He schedules appointments when they are convenient for me, he ensures that I am in and out th I am so appreciative for Mark Jarvis at Mile High Acura! He schedules appointments when they are convenient for me, he ensures that I am in and out the door in a timely manner, and he ensures that everything is checked and necessary repairs are made to my car! And he does all of this with a smile on his face and a friendly disposition!! More

great service as always, thanks to mark Jarvis I have been servicing all my acura at mile high over 15 years, we recently bought another acura because of mark's great service. i know if something i I have been servicing all my acura at mile high over 15 years, we recently bought another acura because of mark's great service. i know if something is wrong or if i need anything, mark is able to help me with. BEST BEST service ever. More

Horrible customer service at the Service Dept I have been going to this dealership for service since I got my Acura RDX 2015. They've always been ok not great. This time I setup an online appoin I have been going to this dealership for service since I got my Acura RDX 2015. They've always been ok not great. This time I setup an online appointment, called and talked to a service person and reconfirmed, added notes on what additional work I needed, booked a loaner. When I get there I see the service department staff chatting and I am told that they don't have a loaner, that they can't service my car until I am willing to sit there till EOD because they are short staffed and that the car needed whatever it needed. I wish they had the decency to call me to reschedule as I took time off from work for this. Then they blamed the person who took my call to say she is not the right person , well how would I know that, right? So after wasting my time, they setup me up for another appointment with a loaner. In the meanwhile I called and left messages with the GM of the dealership and the Manager of the Service department. They both were courteous enough to call me back or leave me voicemails. The service manager Chris told me that he would send someone to pick up my car and drop it off to make up for the inconvenience. Well, guess what, he never followed up. So I had to go again to drop my car off and pick it up. They serviced it finally. The service desk person this time around was helpful but he messed up my pick up. At the end of the day they failed every promise they made and their attitude in the service department is lackadaisical where its obvious they don't care how much they inconvenience their customers as there is no remorse. Even the Service manager never followed up with me afterwards after he too left me hanging and messed the pick up and drop off More

Do not go to MHA!!! They will ruin your car!!! WARNING!!!! Don't ever buy from or take your car to mile high Acura!! Worst experience ever. Our RLX had a flat tire. On top of taking more than a wee WARNING!!!! Don't ever buy from or take your car to mile high Acura!! Worst experience ever. Our RLX had a flat tire. On top of taking more than a week to repair something so simple, they ruined our heat shield on the bottom of our car. They refused to replace the heat shield for free, made us pay for it and told us to take it up with their insurance. So our flat tire cost us $600, a week with no car (they didn't provide a loaner), and the worst customer service I have ever seen. More

As always the best service in town Since moving here I have never had better service at anytime in my car ownership history. Acura spoils my expectations and I have owned all kinds of c Since moving here I have never had better service at anytime in my car ownership history. Acura spoils my expectations and I have owned all kinds of cars including Infiniti, MBZ, Lexus and others and Acura and especially mile high are the top service dealers. More