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226 Reviews of Mile High Acura - Service Center
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November 19, 2018
Frank will take care of you! Needed a battery change in my Acura, talked to Frank, he explained the process and gave me an estimate. Took about 30 min at the dealership and the ca Needed a battery change in my Acura, talked to Frank, he explained the process and gave me an estimate. Took about 30 min at the dealership and the car was ready! Thanks Frank, hope you work there for the next foreseeable future as I am planning to have my Acura for a while. More
by Sayadyan@aol.com
Employees Worked With
Frank ( unfortunately don’t remember his last name.
September 03, 2018
Great first service experience! I was very pleased with the timing, service and constant updating while I waited for my car at Mile High Acura. Mark Jarvis was very thorough, kept me I was very pleased with the timing, service and constant updating while I waited for my car at Mile High Acura. Mark Jarvis was very thorough, kept me informed of the progress and was very considerate of my time. I will not hesitate to get all of my Acura services done here even though another Acura dealer is closer to my home. More
by ggbinco
Employees Worked With
Mark Jarvis
March 06, 2018
Outstanding I have only wonderful things to say about this dealership! I searched for over a year for my car. I visited all Acura dealerships in the Metro Denver I have only wonderful things to say about this dealership! I searched for over a year for my car. I visited all Acura dealerships in the Metro Denver area. I found a great sales associate in Matt Heinz at Mile High Acura. Then, as part of the purchase, Matt introduced me to Mark Jarvis in the Service Department. My MDX had some glitches — some issues were “operator ignorance” — which permitted me to work with Mark. His friendly, patient demeanor makes it comfortable for owners to ask any and all questions. More
by mmoore482
Employees Worked With
Matt Heintz, Mark Jarvis
February 27, 2018
Dealership totaled my car while in for repair!! Dealership totaled my car while in for repair and tried to hide it, they tried to “pay me off” not to leave reviews. 9/5/17 I received a call from th Dealership totaled my car while in for repair and tried to hide it, they tried to “pay me off” not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me. I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldn’t help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful they’d cut me a great deal on a replacement vehicle for all I’d been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene Galashko “fine if it’s a fight over $250 I’ll do it just to get you done and out of here” He was incredibly rude to me and honestly I shouldn’t have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again. Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George black told the BBB they bent over backwards to help me and there was nothing more they could do. I then contacted Acura corporate directly (who were wonderful by the way) and they couldn’t believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is “we are sorry this happened, and that WE’VE had to deal with this”. He finally offered me some compensation for my loses…. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them) I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! I’ve collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob Greer, Chris Smith and Matt in sales. More
by kashley
Employees Worked With
George Black, Bob Greer, Chris Smith, Matt Heintz, Bob Greer, Gene Galushko
February 15, 2018
Great place to service your vehicle I scheduled my mdx in for recalled parts and the process couldn’t have been easier, it was timely, fast and they were very nice...Great work guys, I’m I scheduled my mdx in for recalled parts and the process couldn’t have been easier, it was timely, fast and they were very nice...Great work guys, I’m very pleased. More
by RedSamurai303
Employees Worked With
Brett McCabe
January 20, 2018
Casey Irvine, Assistant Parts Manager, SUPER! Went in to get wiper blades for my MDX. Casey went to my car and told me all I needed was inserts, which was 1/2 the price of totally new blades. No Went in to get wiper blades for my MDX. Casey went to my car and told me all I needed was inserts, which was 1/2 the price of totally new blades. Not only did he save me money, he even installed them on the spot. Service was above and beyond. We have bought 3 new Acura's over the years and Mile High has been GREAT! More
by Michael C
Employees Worked With
Casey Irvine, Assistant Parts Manager
October 19, 2017
Was very pleased with the service and quality! The staff was friendly and informative. My service was quick and thorough. I was VERY satisfied with every part of my experience at Mile High Acura! The staff was friendly and informative. My service was quick and thorough. I was VERY satisfied with every part of my experience at Mile High Acura! More
by John A. Berman
Employees Worked With
Shawn, Pavlovich
October 13, 2017
Great Service Department Experience at Mile High Acura I made an appointment with the service department at Mile High Acura for an airbag inflator recall repair. From the initial phone call through my serv I made an appointment with the service department at Mile High Acura for an airbag inflator recall repair. From the initial phone call through my service, I had an excellent experience. I was able to get an appointment the next day and was seen immediately upon arrival. Currently the dealership is going through a renovation and even with that, the service area was well managed. My service advisor, Dylan Bertoldo, has been great to work with. He has kept me well informed and provided me with an action plan for my vehicle. I appreciate that he hasn't tried to sell me on services I don't need. I felt that he listened to my concerns and provided solutions for noted problems found. I was also impressed that the intake employee noticed I was waiting awhile in the lobby and checked with me to make sure everything was ok. While the repair has taken awhile, there is free Wi-Fi and even cubicle desks so I have been able to get a lot of work done while waiting. I put this visit off because i was worried it would be a painful experience but overall I've been very impressed with the level of experience and customer service I have received. More
by Brianne Yoshimoto
Employees Worked With
Dylan Bertoldo
October 06, 2017
Sensational service, friendly atmosphere The normal sentiment when you need your car serviced is dread. When I bring my car into Mile High Acura, I almost look forward to the experience. I The normal sentiment when you need your car serviced is dread. When I bring my car into Mile High Acura, I almost look forward to the experience. I know I will be met with friendly professional folks who really seem to care about the customer experience. I worked with Mark Jarvis who was excellent. I even mentioned it was my birthday in a few days and he gave me a $30 off my next service. Mile High also has a great business center with wifi, free coffee (a great espresso machine) and a relaxing atmosphere. And the service is incredibly fast. Just a great experience working with them. More
by Patrick Shea
Employees Worked With
Mark Jarvis
October 03, 2017
Great service Bought my car there, have had all my service there. My car has 135K miles and they inspect for upcoming ideas to put on the watch list. This time I ca Bought my car there, have had all my service there. My car has 135K miles and they inspect for upcoming ideas to put on the watch list. This time I came in with a battery problem without an appointment and they gave me a loaner car. More
by Ron Kaemingk
Employees Worked With
Shawn Pavlovich
