Mike Ward INFINITI

Great service, honest people, amazing cars! Thank you Mike Ward; absolutely love hopping in my vehicle every time and enjoy the inflection point that is Infiniti! Mike Ward; absolutely love hopping in my vehicle every time and enjoy the inflection point that is Infiniti! More

I have been coming to Mike Ward for over 4 years, and just 2 months ago we purchased a QX60. During this entire time Bill Vogel has been our guy. He is professional, caring and makes you feel that he and just 2 months ago we purchased a QX60. During this entire time Bill Vogel has been our guy. He is professional, caring and makes you feel that he and the Mike Ward family will always take care of you. He is the role model for a service consultant at Mike Ward. More

My Service Advisor, Arend, was very knowledgeable and professional. He patiently explained what the problem might be with our sunroof and told me that it would need to be diagnosed. We were given a new professional. He patiently explained what the problem might be with our sunroof and told me that it would need to be diagnosed. We were given a new Infiniti to drive while the work waas being done. I was surprised to see how fast the news came back. I was give several options for the repair instead of the usual hard sell. He mentioned that we also had a potential brake problem and told me, again what the problem was and suggestions for repair. I chose to have the suggested work done. I received a call the next morning letting me know that our car was ready to be picked up. We picked up our fixed and recently cleaned Infiniti. I WILL be back! More

To put it simply, I will never buy a vehicle from the Mike Ward dealerships and I will never buy an Infiniti or Nissan product. I was treated very poorly by the Mike Ward Infiniti service department. I Mike Ward dealerships and I will never buy an Infiniti or Nissan product. I was treated very poorly by the Mike Ward Infiniti service department. I leased an Infiniti Q60s Red Sport, and it had problems from the very beginning. The service department dismissed my claim that there was something wrong with the vehicle. The car lost power when climbing hills. I explained the problem to the service department, and I was told it was the normal function of the cruise control. After explaining that the car would not respond when I depressed the accelerator pedal, I brought the car in to be serviced and explained how they needed to test it on a long hill. I picked up the car the next day only to find out that they did not test it according to my instructions, and I was told that they couldn’t find anything wrong. (Of course not. They didn’t test it properly) I brought the car back a couple of weeks later with a video of the car malfunctioning. The head service technician watched the video and dismissed the fact that the car was malfunctioning. I was astonished! A 400 hp car that could not climb a hill and the service guy said, “That was the normal function of the car.” Again, I left the car to be tested by the service department. Again, I gave them instructions on how to test it to get a malfunction. And again, they gave me the car back without thoroughly testing it. Saying they could not find anything wrong. At this time being quite irate I knew that I had to come back with better evidence. And I did. This time I recorded the car malfunction and the car working properly in the same trip. The evidence was indisputable. They finally took me seriously. They called in a Regional Service Manager with a special computer (why they couldn’t just mail the computer to the dealership was beyond me). After the car sat at the dealership for over a month the Regional Manager arrived and, I was asked to ride along with the Regional Manager and the Service manager from Mike Ward to demonstrate the problem. For nearly 6 hours I drove the technicians around. The car did malfunction, but they wanted more data. So, we drove and drove some more. The result “50% loss of power and 50% loss of throttle response” per the service report. Next the battle with Infiniti began. After Infiniti admitted there was something wrong with the car, and could not fix it, they offered to repurchase the car. However, Infiniti wanted me to pay for the car, they called it a usage fee. Let me rephrase that: INFINITI WANTED ME TO PAY FOR A BROKEN CAR. With no other option and no help from Mike Ward, I had to get a lawyer. Infiniti was uncooperative to say the least. It took 8 more months before we settled. Infiniti finally gave me most of my money back but, I still had to pay a usage fee. Thanks to Mike Ward service the usage fee was higher than it should have been because they did not test it properly and would not admit there was something wrong. I was also promised by both Mike Ward and Infiniti that I would be compensated for my time driving the service managers around. I was not. And, thanks to the delay tactics by Infiniti and Mike Ward I also had to keep the car insured longer. Additionally, I purchased an extended warranty which was prorated based on how long I had the car. So, having the car longer meant I only received a partial refund on the extended warranty. This is truly an insult to the consumer. The car didn’t work. I wanted a 400hp sports car. They should have simply said “I’m sorry the car did not function as advertised and we will give you a refund.” Instead I was treated rudely, dismissed and forced to act against Infiniti. Infiniti and Mike Ward lost a customer More

Anthonio was great and made buying a new (to me) vehicle easy. He went above and beyond anything that I expected. Buying a new vehicle was a new and scary experience for me and he walked me through it step easy. He went above and beyond anything that I expected. Buying a new vehicle was a new and scary experience for me and he walked me through it step by step making me more comfortable. More