Mike Terry Ford
Mexia, TX
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One of the shadiest dealers I have ever been to. Online they offered $500 off any vehicle, I had to insist on it in order to get it. They did not give me the trade in value I was quoted. They yo-yo’ Online they offered $500 off any vehicle, I had to insist on it in order to get it. They did not give me the trade in value I was quoted. They yo-yo’d us for almost six hours. “Sign this” “almost there” “working on financing” etc. At the 6 hour mark they know we are tired and hungry and willing to do anything to be done, We sign all the paperwork and the very last document is the financing. It was over $6000 above what we agreed on. I knew what our agreed amount was and tax and license and fees should have been $1500 ish. They tried to sneak in a “Mike Terry” package for over $4000 that added very little value to the car if any. That affected our rate and taxes and everything. I had to walk out and then threaten to walk out a second time before they removed the package and made the price what it was supposed to be. Worst car buying experience ever and I have bought and driven a lot of cars. If I could give less than one star I would. They advertise a great price and don’t tell you until you are vested in the deal that isn’t the real price. Tell me up front so I can negotiate and don’t waist my entire day. Never going back. I hope you don’t go there and experience the same thing. It looked like the other people there were experiencing the same thing I was. More
Owner does not care about good customer service On Saturday June 11 had a appointment for my truck to have bumper and oil changed . Service was short handed . Fish and Pedro were wonderful doing al On Saturday June 11 had a appointment for my truck to have bumper and oil changed . Service was short handed . Fish and Pedro were wonderful doing all they could do We waited 3 1/2 hours there only to come to find out the owner pulled Fish off of a waiting paying customer just to move cars ! Not only were we waiting 2 other customers too !This is totally not customer service it shows he could careless about his customers ! What can I say "Dick"Scott name says it all! A wise suggestion is your never to OLD to take some customer relations courses , might need a few refresher courses . More
Customer Service I purchased a 2015 Ford Expedition from this dealer in January. From the point of sale to delivery there were no surprises. I was kept apprised of the I purchased a 2015 Ford Expedition from this dealer in January. From the point of sale to delivery there were no surprises. I was kept apprised of the schedule for delivery each week. After make-ready, the vehicle was delivered promptly and I was given a thorough walk-around. This is the fourth vehicle I have purchased from this dealer and will definitely recommend them to my friends and family. More