Mike Shaw Toyota - Service Center

Thanks for the great job putting the bed cover on our truck. We love it! Thanks for also keeping us informed with what was going on with our vehicle. Great service staff!! truck. We love it! Thanks for also keeping us informed with what was going on with our vehicle. Great service staff!! More

Bought a preowned Jeep. Getting automated calls and emails about my sales experience, which are annoying. Got a live call today from Tommy, after I complained about some major and minor issues with the emails about my sales experience, which are annoying. Got a live call today from Tommy, after I complained about some major and minor issues with the car, I was told that they cannot do anything about it since I paid cash! Within the last 3 years i bought five used vehicles from three different dealers. I can tell you that there are actually honest used car dealers around, that you can trust! When i bought the other vehicles, they told me exactly what was wrong wit them before i bought them. They also promised, that if something comes up within a reasonable time, that they will take care of it! And they did, even a burned out light bulb in the instrument panel, without argument and without cost. So stay away from Mike Shaw if you are in business for a used car, they want to sell, after they got your money, they don't care about you or your car anymore, but they annoy you with automated calls, that your service will come up and so on! In this case, the air bag warning comes on all the time, the engine is leaking oil and the drivers seat doesnot adjust, so major issues even safety issues, but they don't care! What a customer service! Never again from dealer! Stay away from these guys! 09.14.2012 After I posted the above, we received a call from Robert Morris to bring in the car to have the issues taken care of. So this morning we took the car in and were told, that the safety issues (airbag warning and oil leak) will be taken care of with no cost to us. The adjustments of the drives seat will be inspected and if there is just a minor thing wrong, it also will be taken care of. Robert gave us a replacement car for the time of repairs. So the only one I blaming is the sales man. Other than that - they all were really friendly and helpful. If all the problems are solved, I will take this negative review off and give them a totally different rating! 09.28.2012 The oil leak and the airbag warning light was taken care of - after TWO WEEKS!!!! For the repair at the drivers seat they asked $ 1,200 !?! After I got the car back, I checked it out, removed the seat (4 bolts and 2 connectors), it was repaired within 5 minutes! Just the hinges were rusted! A little bit of WD40 and moving the hinges a few times, it works perfectly! What kind of mechanics do they have working in their shop? Two weeks for this repairs - ridiculous! If they would have checked out the car befor sales, the problems wouldn't be there in the first place! I wonder, whether they take that long for repairs on their Toyotas. Anyway, my rating stays as bad as it is, because my experience was that bad - sorry but never again Mike Shaw Toyota and for sure never again "super Tommy"! By the way, they didn't have change when I paid, so they still owe me some $ 8 and some change which they wanted to send me a check for - since I'm fed up with them, they shall keep it as a tip for their mechanics. 11.10.2012 Finally, after weeks of repairs, it got my Jeep back! Thanks to Mr. Morris it all worked out nicely. For the time of repairs he issued me a replacement car to use. The service was excellent, even though it started out really bad. Lesson learned: Never buy a used car other than the brand the dealership sells new. Thank you Mr. Morris for your concern and understanding - and of course for the excellent service! More

I feel like I'm a valued client no matter what I take my car in for. Everyone here is wonderful! There are so many comfortable amenities that when I wait I'm never bored. Snacks and drinks and TV. I've car in for. Everyone here is wonderful! There are so many comfortable amenities that when I wait I'm never bored. Snacks and drinks and TV. I've been to other dealerships, more expensive ones, but have never felt more valued. I own a ford and did not purchase from this dealership, but went by recommendation. I will never go to another dealership. More

The service person who greeted us was very professional and friendly. The technician seemed to be thorough and did the job in a timely manner. When we make an appointment, they usually get us in and out and friendly. The technician seemed to be thorough and did the job in a timely manner. When we make an appointment, they usually get us in and out in a reasonable amount of time. We feel they take care with our vehicle and us. We will continue to go there for our service. More

Took vehicle in to have timing belt replaced. Not done correctly and valves were damaged. Engine and transmission had to come out and they didn't even bother to change oil. Car doesn't idle right. (I will correctly and valves were damaged. Engine and transmission had to come out and they didn't even bother to change oil. Car doesn't idle right. (I will have someone else look at it, not them) One or two day repair wound up taking over a month. AVOID!!!! More

i was needing my car serviced for an oil change, and a friend recommended Mike Shaw Toyota Dealership. I had always believed in servicing my vehicle at the dealership of which I had purchased my vehicles friend recommended Mike Shaw Toyota Dealership. I had always believed in servicing my vehicle at the dealership of which I had purchased my vehicles, until I had the opportunity to experience for myself the quality of service I received. Not only did I get an oil change, my car was inspected from end to end, washed squeaky clean, and in record timing. I didn't even recognize it to be my vehicle. Lets just say that I was expecting the same quality of service I was accustomed to, and because of the impressive outcome I highly recommend this dealership's service department. More