Mike Shaw Toyota - Service Center

Customer Care I wanted to let all my Veteran families know that that Mike Shaw Toyota took car of me like family. I purchased a 2014 toyota highlander and the pric I wanted to let all my Veteran families know that that Mike Shaw Toyota took car of me like family. I purchased a 2014 toyota highlander and the price was great but had some mechanical issues, I was very happy that Mr. Jeff Barlow and and his Toyota team took care of the problem. I was very very pleased with the end result. I was kept up to date with the work that was being done to my vehicle personally by Mr. Barlow. I highly recommend anyone to purchase from Mike Shaw, I have purchased two vehicles from them and my family and I are very pleased. I will continue to give them my business, Thank you Mr. Barlow and Mike Shaw Toyota. The Soto Family Juan A Soto U.S. Army (Retired) More

Getting my truck serviced. Anthony checked on me a few times by calling to see if I had questions and that I was happy with my tundra purchase after the sale. I like the servi Anthony checked on me a few times by calling to see if I had questions and that I was happy with my tundra purchase after the sale. I like the service girl at Mike Shaw because she takes care of getting my oil changes done and I am back on my way with no problems and my truck is also washed. More

Kudos to the Service department Service department were very helpful and considerate. Alexis made sure I was able to get home in a loaner even though the repairs did not fall unde Service department were very helpful and considerate. Alexis made sure I was able to get home in a loaner even though the repairs did not fall under my warranty! I had more trouble with my insurance company that with Mike Shaw Toyota!!!!! THANK YOU SO MUCH!!!! More

Service Experience I was really upset with Mike Shaw Toyota. The repairs were too costly. Come to find out the part needed to fix my truck is an issue with Toyota, not I was really upset with Mike Shaw Toyota. The repairs were too costly. Come to find out the part needed to fix my truck is an issue with Toyota, not Mike Shaw. Toyota corp. has known the VSC actuator is a problem, but still are asking ridiculous prices for a part they know is defective. At first I was mad at Mike Shaw. Ric Jones managing partner and Jeff Barlow Service Director went out of their way to help me. They are great. Mike Shaw Toyota is great. Toyota Corporation......get real! More

Great car, wonderful sales people, horrible after sales serv ice. Now that they have my money the service has become like you'd get at WalMart. I've been handed off to person after person on the phone, been igno ice. Now that they have my money the service has become like you'd get at WalMart. I've been handed off to person after person on the phone, been ignored in the service department, lied to, had things 'taken care of' that weren't even a problem while not listening to what the problem really is, treated like my time wasn't important and the list goes on. I've had possession of my car for 11 days and have at least 98,000 miles worth of warranty work to go with them. (It would be a full 100,000 but the speedometer is fast, but within Toyota standards so they they won't be fixing it.) if yesterday and today are a preview of how they 'take care of the customer' I'm dreading each and every time I'll have to deal with them. More