Mike Shaw Toyota - Service Center

I didn’t get much done, tire rotation and car inspection. However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my However, I didn’t notice until I drove away. They supposedly wash the car after service. Well, I guess they sprinkled my car with water which made my car look awful. The dust just clung to my car. I take care of my car. I have it handwashed routinely. Very disappointed and angry at how my car looks right now. You’d think Toyota would take more pride in their work. More

Rates are low because of bad customer service . Don’t ever buy GAP insurance from them ever buy GAP insurance from them More

I bought a used vehicle, after a few days started having some issues. I took it to the service department with appointments and promised to provide a loaner. I've been there four times, loaner after schedul some issues. I took it to the service department with appointments and promised to provide a loaner. I've been there four times, loaner after scheduling every appointment. Keep giving me the run around! Worst service!!! More

Went to Mike Shaw for a 35k oil change today (12/17/2020). Thought it would be a good way to check out the service department before considering purchasing a new Tundra from Mike Shaw Toyota. T (12/17/2020). Thought it would be a good way to check out the service department before considering purchasing a new Tundra from Mike Shaw Toyota. The oil change was on special $69.00. Little did I know you had to download the coupon from their website to receive the “Special” . Red flag number 1 When checking out with the service advisor I was given a list of items that needed service. Rear differential, power steering fluid, brake system flush, fuel system service, engine and passenger air filters. I asked why all of these items needed replaced or serviced and was told these are recommended. The total for these recommendations $650.00 Red flag number 2 Too make me feel as if the truck was in terrible condition they provided stock type pictures of dirty fluids, air filters versus new fluids and filters. Red flag number 3. When I mentioned to my service advisor that my truck had a K&N air filters, she was mad, that the technicians may not have actually checked the listed items, and she was going to bring it up at there morning meeting on Thursday. A great performance but not sincere. They got caught! Red Flag number 4. To say the least I have no faith in the Mike Shaw Toyota service department. I have serious doubts they even changed my oil filter, the reason I say this is my computer driven 50 point inspection showed that all fluids were topped of and all tires were checked for correct OEM air pressure. A check of my tires showed the same tire pressure when I arrived at the dealership. Red Flag number 5. Lastly, my service advisor had to go and get my vehicle from the back side of the express lube, which I told her I would gladly go and get my vehicle, since she is pregnant in her last trimester. I have never been to a dealership that didn’t return your vehicle back to the service department entrance for a waiting customer. I watched my advisor bust her but taking care of customers while I was waiting on my truck. Those of you that value and take care of your Toyota vehicles, this is not the dealership you want to consider. One last thought, when you pay $90.00 for an oil change why can’t they run the vehicles through their car wash. Don’t need to dry it off just show a little pride in your dealership and respect for your customer. More

My first experience with this dealer goes back to 2012. I had the Toyota care plan for my truck. When it was expired, I was astonished how difficult it was to remove my oil cartridge on my Tundra, it too I had the Toyota care plan for my truck. When it was expired, I was astonished how difficult it was to remove my oil cartridge on my Tundra, it took a 3' breaker bar to take it off. Way too much torque... it seems as if they never changed the oil cartridge when I had received the 'Toyota care'. My next truck a Tacoma, I needed my gear oil changed in my differentials at 90,000 miles in 2018, at the time I didn't have a place to do the work so I had Mike Shaw Toyota Service do the work... When my next gear oil change came up at 120,000 miles in 2019, I could not break the torque for my front differential drain plug. I took it to the dealer and kindly they changed that gear oil for free. The service technician had to hammer a chisel into the drain plug to get it to come off, seriously. The factory spec for that bolt is only 36 ft/lbs, why?? Now in 2020...I just did my 150,000 mile gear oil service, again I had issues with the front differential, but I was able to get the drain bolt off myself. However none of the crush washers were present on the drain or fill hole. Again, Mike Shaw Toyota cutting corners. So... I hope to anyone looking to buy a Toyota- yes they are great trucks and cars. But if you need service. Do not come here!!! They have been perpetually cutting corners on my vehicles and I don't trust them to do work on my vehicles again. More

Top Flight service department I'm extremely confident in their work. As a former mechanic & adviser, I'm at ease with their service & recommendations. My job has kept me very busy I'm extremely confident in their work. As a former mechanic & adviser, I'm at ease with their service & recommendations. My job has kept me very busy & I need a place to go that provides an expert level of care. They don't miss a thing. My service adviser of choice is Michael Stewart for honesty & integrity in recommendations & repair oversight. Why go anywhere else? More

Claims work was done but caught in a lie I took my truck in for its 10000 mile service. And guess what I had marked my tires cause I trust no one. They claimed to have rotated the tires, it I took my truck in for its 10000 mile service. And guess what I had marked my tires cause I trust no one. They claimed to have rotated the tires, it took long enough and they could have but they were still in the same place that I had before going in. Over all I am totally surprised how this organization still runs. I know that if I had these issues in less than a year odds are they are doing it to more people that blindly being taken advantage of. More

Excellent Service!! Quick and easy process. Very professional and courteous customer service. Very glad I chose Mike Shaw Toyota service center. I will definitely be com Quick and easy process. Very professional and courteous customer service. Very glad I chose Mike Shaw Toyota service center. I will definitely be coming back if I need any service work. Fred Solís was excellent! More