Mike Shaw Toyota

Carlos was my salesman and I found him to be very personable and knowledgeable. He answered all my questions and addressed my concerns. He was very neatly and professionally dressed and represented personable and knowledgeable. He answered all my questions and addressed my concerns. He was very neatly and professionally dressed and represented the dealership well. I think he will continue to do very well. Thank you, Barbara Honaker More

I found the vehicle I had been looking for online at this dealership. I made a phone call that was promptly directed to the sales manager and then to a sales representative that assisted me in providing all dealership. I made a phone call that was promptly directed to the sales manager and then to a sales representative that assisted me in providing all the information I asked for. This dealership was almost 4 hours from my home, but they had the vehicle I was looking for at a comfortable price and I chose to drive down to work a deal out with my trade-in. I had a price in mind and negotiated with both the sales representative and sales manager to narrow our difference on what I was offered on the trade-in. I gave in a little and they gave in a little... I feel like we were both happy with the price. Two significant experiences made this a very satisfactory transaction. One was that I was able to purchase this used car as certified due to only one stipulation that it didn't meet and the dealership working that out. The other, I left the dealership on the 4 hour return trip home, about 40 minutes out the tire sensor indicator alerted me to an issue with a tire. This was at about 6:45pm. I called the sales representative, he said to come on back to the dealership and they'd take care of it, not knowing whether it was road hazard or otherwise. They found a faulty sensor in one of the tires, replaced it and by 9:00pm I was back on the road with no further incidents. I received a follow up phone call the next morning from my sales representative checking to see if all was ok and that I made it home safe and sound. I did. More

We had a great experience!Would recommend them to anyone. Everything went smoothly and as it should be. Thanks to everyone who helped us out! Everything went smoothly and as it should be. Thanks to everyone who helped us out! More

I'm in my mid fifties and never owned a new car, and never intended to, I've always been taught they were a bad investment. I stopped by to look at used cars. Carlos met me with a genuine friendly gree never intended to, I've always been taught they were a bad investment. I stopped by to look at used cars. Carlos met me with a genuine friendly greeting, he took time to listen to my concerns, he gave my new ideas to consider, I never felt pressured, after receiving a good education in the benefits of buying a new car, I decided that was the most sensable option. I purchased my first 'new' vehicle and have not had one moments regret. I was very pleased with the price and the service warranty. I particularly like the idea that even oil changes are covered for the first two years. Carlos did me a huge favor by taking the time to listen and to educate me. I'm thankful everytime I get in my car that I stopped by Mike Shaw Toyota. I would recomend Mike Shaw Toyota to everyone. They dispelled my prejudices against car dealerships in general. More

Thank you to car dealer Carlos Flores for his attitude and friendliness and professionalism .I was grateful for his determination to help me and my family . and friendliness and professionalism .I was grateful for his determination to help me and my family . More

Bought a preowned Jeep. Getting automated calls and emails about my sales experience, which are annoying. Got a live call today from Tommy, after I complained about some major and minor issues with the emails about my sales experience, which are annoying. Got a live call today from Tommy, after I complained about some major and minor issues with the car, I was told that they cannot do anything about it since I paid cash! Within the last 3 years i bought five used vehicles from three different dealers. I can tell you that there are actually honest used car dealers around, that you can trust! When i bought the other vehicles, they told me exactly what was wrong wit them before i bought them. They also promised, that if something comes up within a reasonable time, that they will take care of it! And they did, even a burned out light bulb in the instrument panel, without argument and without cost. So stay away from Mike Shaw if you are in business for a used car, they want to sell, after they got your money, they don't care about you or your car anymore, but they annoy you with automated calls, that your service will come up and so on! In this case, the air bag warning comes on all the time, the engine is leaking oil and the drivers seat doesnot adjust, so major issues even safety issues, but they don't care! What a customer service! Never again from dealer! Stay away from these guys! 09.14.2012 After I posted the above, we received a call from Robert Morris to bring in the car to have the issues taken care of. So this morning we took the car in and were told, that the safety issues (airbag warning and oil leak) will be taken care of with no cost to us. The adjustments of the drives seat will be inspected and if there is just a minor thing wrong, it also will be taken care of. Robert gave us a replacement car for the time of repairs. So the only one I blaming is the sales man. Other than that - they all were really friendly and helpful. If all the problems are solved, I will take this negative review off and give them a totally different rating! 09.28.2012 The oil leak and the airbag warning light was taken care of - after TWO WEEKS!!!! For the repair at the drivers seat they asked $ 1,200 !?! After I got the car back, I checked it out, removed the seat (4 bolts and 2 connectors), it was repaired within 5 minutes! Just the hinges were rusted! A little bit of WD40 and moving the hinges a few times, it works perfectly! What kind of mechanics do they have working in their shop? Two weeks for this repairs - ridiculous! If they would have checked out the car befor sales, the problems wouldn't be there in the first place! I wonder, whether they take that long for repairs on their Toyotas. Anyway, my rating stays as bad as it is, because my experience was that bad - sorry but never again Mike Shaw Toyota and for sure never again "super Tommy"! By the way, they didn't have change when I paid, so they still owe me some $ 8 and some change which they wanted to send me a check for - since I'm fed up with them, they shall keep it as a tip for their mechanics. 11.10.2012 Finally, after weeks of repairs, it got my Jeep back! Thanks to Mr. Morris it all worked out nicely. For the time of repairs he issued me a replacement car to use. The service was excellent, even though it started out really bad. Lesson learned: Never buy a used car other than the brand the dealership sells new. Thank you Mr. Morris for your concern and understanding - and of course for the excellent service! More