Mike Shaw Toyota

Amazing Everyone attended my family and I very well since the moment we arrived. Always making sure we were getting help and offering us beverages while we we Everyone attended my family and I very well since the moment we arrived. Always making sure we were getting help and offering us beverages while we were there. Kyle Ellis was so great we went for one car we saw online but I wasn't really satisfied with it in person so he kept showing me different cars until I found the one, he was very patient with me and my family. Very great service from him and everyone we came across at Mike Shaw Toyota. More

Amazing⭐️🌟 I was very pleased with the overall experience. Brandon was very thorough and walked me all the way through the process.thanks for everything..I will I was very pleased with the overall experience. Brandon was very thorough and walked me all the way through the process.thanks for everything..I will definetly be back when it’s time to upgrade More

Amazing My husband and I had previously owned Ford vehicles, but after several bad experiences with the local Ford dealer we decided to visit Mike Shaw Toyota My husband and I had previously owned Ford vehicles, but after several bad experiences with the local Ford dealer we decided to visit Mike Shaw Toyota. The sales and service department are very friendly and knowledgeable. We left Mike Shaw with two new vehicles. Thank you Jose and Stormy. More

Easiest car I have ever bought I the whole experience was great. I got the car I wanted for the price I wanted. The staff was friendly and helpful and friendly. I the whole experience was great. I got the car I wanted for the price I wanted. The staff was friendly and helpful and friendly. More

A/C Repair My A/C unexpectedly failed last Sunday and arranged an appointment on Monday AM. Problem was complex and required diagnostics. They worked it out an My A/C unexpectedly failed last Sunday and arranged an appointment on Monday AM. Problem was complex and required diagnostics. They worked it out and repaired it on Wednesday noon. I was able to make an important trip to San Antonio as planned. The staff were terrific and I the price was fair, below estimated cost. I was pleased under the hot weather circumstances. I bought my 2012 Tacoma six years ago and I will continue being a repeat customer. Thanks Shaw Toyota! More

Smoke and Mirrors/Deceptive Business Practices Having purchased from Mike Shaw Toyota in the past we were surprised to have this experience. They had the 4Runner in the exact colors I had been h Having purchased from Mike Shaw Toyota in the past we were surprised to have this experience. They had the 4Runner in the exact colors I had been hoping for and ultimately, we were able to negotiate what we considered was a fair price. On a different note; they did let us join in their lunch during our long wait to finalize our purchase. Thank you so much for that. This dealership now appears to be just like any other; more about money and less about the customers. If you decide to purchase then plan on at least a 4 hour process...this with having excellent credit and gave a substantial down payment. However, their offer for our trade-in was very low-ball. The salesman misrepresented the presence of paint protection film on the front of the vehicle. We have verified that it is not there. They wanted to charge us for the wire harness running to the hitch; even though it was already installed. The salesman did not discuss the difference of getting the advertised 2.9% interest rate or getting the listed "Keep It Wild" $1000 discount for the vehicle. Then it was on to Finance and the real smoke an mirrors show. It started with having to choose between the advertised 2.9% interest rate or getting the listed "Keep It Wild" $1000 discount for the vehicle. We were never shown the difference in payments between the two choices; just the final payment keeping the $1000 and an interest rate of 4.25% and it's payment. We were never actually shown the total costs for the Extended Warranty/Service plans and that discussion was extremely confusing. All we were shown was the change to our payments. Was that the intent ? They tried to charge us again for the "Vehicle Protection Package" listed on the sticker and it does not appear to actually have been changed on the final paperwork after we had asked about it. We were given a tube of what appears to be paint cleaner/wax for the Vehicle Protection Plan that recommends application twice a year. The tube appears to maybe work for one application. This "Package" was never really discussed with us. We are wondering if the exterior/interior protection was really applied. The package we received from Lexus included much more than a tube of car wax ! All in all...really Mr. Mike Shaw ?! NO MAS PANTALONES ! More

Always professional and prompt I’m never disappointed with the service department at Mike Shaw Toyota. They go above and beyond to ensure a smooth and stress free visit. They keep m I’m never disappointed with the service department at Mike Shaw Toyota. They go above and beyond to ensure a smooth and stress free visit. They keep me informed of the progress of my vehicle and are concerned about my comfort while I wait. It’s never longer than they estimate. I highly recommend this dealership. More

I had to had to wait 2hrs and 46 min for a tire rotation. I understand it was a busy day on a saturday my appt was @9am and I didn't leave until 11:46am. Usually the service is quite effective but Saturday wa I understand it was a busy day on a saturday my appt was @9am and I didn't leave until 11:46am. Usually the service is quite effective but Saturday was not. Especially when I see mechanics coming in/out of the waiting area ,and tell one of the auto personnel @ the desk "I'm going to take a nap in an undisclosed area"..... very unprofessional. More

5 Stars Across the Board The service here was fantastic! I’m a first time buyer with a low credit score and have always had a hard time finding a dealership that was willing t The service here was fantastic! I’m a first time buyer with a low credit score and have always had a hard time finding a dealership that was willing to work with me. The staff here were helpful straight from the start and I was able to drive off with a brand new 2019 car! Would definitely recommend anyone looking for a vehicle to this company! More

Better than expected I went in just wanting to get a good deal without any buyers remorse and by the time they were done i came out feeling like we had gotten an impossibl I went in just wanting to get a good deal without any buyers remorse and by the time they were done i came out feeling like we had gotten an impossible deal. Everyone involved went above and beyond to make sure we received the best personal attention possible. Thank you. More