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Mike Shaw Subaru
Thornton, CO
1,116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,116 reviews
December 30, 2025
I have had terrible experiences with another Subaru service department so decided to try Mike Shaw Subaru based on online reviews. They were perfect! Very professional and efficient! I had been told by service department so decided to try Mike Shaw Subaru based on online reviews. They were perfect! Very professional and efficient! I had been told by the other place that a broken rearview mirror holder couldn't be replaced for less than $750 and I could call the corporate office myself if I wanted to ask warranty questions. Aidan at Mike Shaw Subaru immediately explained the mirror was under warranty, no charge to me, and would be replaced promptly! I highly recommend Mike Shaw Subaru, and thank you Aidan for your friendly professionalism! More
by sallytrimble1
Employees Worked With
Aidan
December 29, 2025
Prompt. Professional. Transparent. Communicative. I’ve come here twice for scheduled maintenance. Easy to make appointment. Comfortable, clean place to wait. Professional. Transparent. Communicative. I’ve come here twice for scheduled maintenance. Easy to make appointment. Comfortable, clean place to wait. Friendly people. Appreciate having video walkthrough inspection and clear printout and being walked through it all. More
by lkkpaints
Employees Worked With
Dominic , Matt Fuchs
December 26, 2025
When I come in for service the service writers are very nice and knowledgeable. Their customer waiting area is comfortable. I've been happy with the work done on my car nice and knowledgeable. Their customer waiting area is comfortable. I've been happy with the work done on my car More
by Lindychris
Employees Worked With
Drew and Ean
August 05, 2025
This group is why nobody enjoys car buying through a dealership. First they tried to overcharge me twice. They had lowered the price online three days prior but when I went to purchase, the paperwork ha dealership. First they tried to overcharge me twice. They had lowered the price online three days prior but when I went to purchase, the paperwork had the old price. Then, once that was corrected, they added on a handling fee of over $600, which my salesman told me I wouldn’t need to pay, so that got corrected again. Each correction lasting 30 minutes. Then over a month later I went into DMV to register it and they hadn’t received the paperwork yet. Always fun waiting in DMV lines. I called the dealership and left 3 voice messages and sent an email, asking for a return call regarding my purchase. Crickets. Go Carvana. More
by P.callens3
Employees Worked With
Greg Kadnuck
March 03, 2025
Awesome experience with Mike Shaw Subaru. Our Salesman Rob Oja was on point! Was very refreshing to have someone helping out that has fully mastered all of the package types and trim levels f Our Salesman Rob Oja was on point! Was very refreshing to have someone helping out that has fully mastered all of the package types and trim levels for their inventory. Fantastic experience - great dealership sales process - couldn't recommend more! More
by pgehrke
Employees Worked With
Josh Anderson, Rob Oja
January 22, 2025
They bribe their customers to take down bad posts btw. Don’t fall for it. We did. PT. 2 These people are actually awful. We expressed that repairs with the car were ongoing. They said they'd had a t Don’t fall for it. We did. PT. 2 These people are actually awful. We expressed that repairs with the car were ongoing. They said they'd had a truck available they would trade and see our car as cash value. Dan Peeples lied to my wife. He lied to me. We are now stuck with a car that has exceeded its cost in repairs. They even ignored us when we called only to be fully staffed on my arrival. The repairs for the car have now totaled just north of $8,000. These were individuals who made it clear they were here to help. Do your research. Ponder the car market. Remember you're doing them a favor. You have my word that they are not as genuine as they seem and the consumer foots the bill. ---- Pt. 1 So my wife and I purchase a car from Mikes Subaru. Cash. In around 13 hours, that same car was spewing coolant all over the inside of the hood. My car was overheating and a few advertised features weren't working properly. Additionally they informed me of an airbag recall that they would take care of. We take the car back and they said they are going to make it right. It felt genuine at the time. Well, it would seem they lied. Fast forward to $1,400 and a few weeks later where I am currently sitting in a mechanic shop for the same issue they told me was taken care of. They salesman couldn't even tell me if they took it to get the airbag taken care of. My mechanic told me they didn't even bother to clean a part that had caked up so badly, it needed replacing. They sold me a lemon while hyping up the car almost to the point of annoyance. Please be quiet, I'm going to buy the car. I do not recommend them when there are so many other dealerships. More
by nyteshaded
Employees Worked With
Dan Peeples, Jeff Lombardo
May 25, 2024
Always come to this location for my routine service. Service members (worked with Ben today) are knowledgeable and friendly. It has such a pleasant waiting room experience that is extremely well cared f Service members (worked with Ben today) are knowledgeable and friendly. It has such a pleasant waiting room experience that is extremely well cared for. Top tier as it is impeccably clean, entertaining, and great complimentary snacks/coffee. Love how they offer mugs for customers to help with waste, and the free dog tags engraving! The kids corner is awesome with coloring pages with nice sharp colored pencils, kids table, and busy boards on the wall. We didn’t even realize the hour had passed while waiting with my 4 year old. More
by Jclark001
Employees Worked With
Ben
April 25, 2024
Clifford S was our salesman and I couldn't ask for a better man. He was very professional with great knowledge of the car. There was no pushy ness or arrogance on his part, like I was talking with a fri better man. He was very professional with great knowledge of the car. There was no pushy ness or arrogance on his part, like I was talking with a friend. More
by David De Jiacomo
Employees Worked With
Clifford Swaim III, Frank Cruz
April 01, 2024
Worked with Cliff Swaim to purchase my new Forester. I have worked with him before because he is patient, explains the process well and understands my preferences and likes in cars. Another reason I lik I have worked with him before because he is patient, explains the process well and understands my preferences and likes in cars. Another reason I like working with Cliff is his many years of experience that he has working at this location. I'm very pleased with my new vehicle. More
by pabloluna
Employees Worked With
Alejandra Flores Soto, Clifford Swaim III
March 24, 2024
I worked with Keith today to get my new Outback and it was great experience. He answered all of my questions and made sure I was comfortable with my new car before I left. I really appreciated that! was great experience. He answered all of my questions and made sure I was comfortable with my new car before I left. I really appreciated that! More
by autumnv
Employees Worked With
Keith Traczynski
