Mike Shaw Kia

scam!! On march 19th, my husband and I leased a kia from this dealership and traded in our toyota collora. Deal was done, the contract was signed and we dro On march 19th, my husband and I leased a kia from this dealership and traded in our toyota collora. Deal was done, the contract was signed and we drove off in our brand new car. Only to receive a phone call 4 days later telling us that we had to go back and sing some missing paper work that we had failed to sing on the 1st day there. First red flag. we went back and they had now put me on the deal with my husband which was fine by both of us so we again signed the papers. we left, thinking everything was fine and again we drove off in our new car. Then 3 weeks later I get another phone call from the dealership saying that our loan was not approved by financing and that we had to go back in, and the next step will be to return the car. on April 7th, we went back with the car, talked to the financial department to the dealer manager and to the sales person; asking us for more information to send to the financing company. we had no other means to report, they even offered to falsify information for us. We did not feel comfortable doing this and in the end we had to return our brand new car and get our trade in back. Before we left the dealership I wanted confirmation for this transaction and both the financial person and the manager re-assured me there was no liability and that no such paper existed or was required. we made peace with it, took our old car back, made the payment on our old car which was almost due and left. only to get a call the next day, saying that in fact the financial company did approve the deal and that we could come and get the new car back if we wanted to do so, at this point we had both had enough and said that we will keep our old car and they could keep theirs. This is when they said that we had signed a contract and we were liable and they could even file for a repossession of the vehicle and it would go on my credit. not to mention they lost the second key to my trade in vehicle. More

Good First Experience Our salesman was Kevin Flores. I would highly recommend him to anyone! He is a straightforward person that will make you understand your options. I am Our salesman was Kevin Flores. I would highly recommend him to anyone! He is a straightforward person that will make you understand your options. I am one happy customer. Thank Kevin! More

Not friendly I would like to share with you that I had a bad experience with this dealer. They posted a good car with low mileage and low price and I had an appoin I would like to share with you that I had a bad experience with this dealer. They posted a good car with low mileage and low price and I had an appointment with them to see this car. They told me they sold it yesterday. I wasted my time. More

Paid attention to our specific needs Initially came in with a used car purchase in mind. Perry Escobedo was very patient keeping in mind my special requests for a car that would work with Initially came in with a used car purchase in mind. Perry Escobedo was very patient keeping in mind my special requests for a car that would work with my physical limitations. Decided to look at new autos and worked with Tyler Hampton as well. Both gentlemen were very pleasant and creative in giving options. They even let me sit in and drive SEVERAL cars before I chose one. They did not try to steer me into a car that I wasn't comfortable with and stayed within my price range. Gilbert in finance was straight forward with the paperwork and extra coverage options. Will be returning to get a second vehicle for my husband! Thanks guys!! More

BEWARE - RENTAL SERVICE BE AWARE OF THEIR RENTAL SERVICE. EVEN IF YOU ARE UNDER WARRANTY AND GETTING WORK DONE ON YOUR VEHICLE THEY WILL STILL TRY AND RIP YOU OFF. $30 FEE AN BE AWARE OF THEIR RENTAL SERVICE. EVEN IF YOU ARE UNDER WARRANTY AND GETTING WORK DONE ON YOUR VEHICLE THEY WILL STILL TRY AND RIP YOU OFF. $30 FEE AND $9 PER GALLON IF YOU DON'T FILL THE CAR BACK UP. RIP OFF. More

Worst experience ever Where do I even start? Since the beginning this dealership has been nothing but a problem! I recently financed a car with Mike Shaw Kia and I regret i Where do I even start? Since the beginning this dealership has been nothing but a problem! I recently financed a car with Mike Shaw Kia and I regret it so much. I made a deal with them to trade in my mazda as my downpayment and they said they would give me $1,000 without even looking at it and since it was late they let me drive the Hundai home that night and come back the next day with my trade in and to do the paperwork. The Mazda was in bad shape and didn't make it to corpus so I sold it to a buddy of my dad's for the $1,000 that we had agreed on as a down payment. When I arrived at the dealership with the money and ready to sign for my car the sales manager Roy Davilla asked where the Mazda was and I explained to him the situation. He was beyond furious and wasn't embarrassed at all to show it! I was appalled because I thought the deal was $1,000 downpayment, or the car which was of "equal value". I then realized why he was so mad. They were going to fix my car and get so much more out of it than just the $1,000 that they were offering me as comparison to the $1,000 cash that I had brought to the table. From then on they were nothing but rude to the point where they almost started to yell, and were not cooperative at all at making a deal. I ended up getting so frustrated and annoyed because the Sonata was exactly what I was looking for and I needed a car for school ASAP, so I ended up with a HUGE monthly payment that is WAYYYY over the budget we had agreed on and the final price of my car was more than doubled. They also forgot to ask for my check stub when we were doing the financing paperwork and told me 3 weeks later that if I didn't give them the check stub that they would come pick my car up that day! I am very unhappy with the service of this company. I wish I had read the reviews before making a deal with them. More

I have purchased a Truck from them ... My Truck has been in the shop for the past 5 weeks out of 9 that I have owned it ... I am already out of pocket an additional 3,000$ and the truck is in the shop again in the shop for the past 5 weeks out of 9 that I have owned it ... I am already out of pocket an additional 3,000$ and the truck is in the shop again now adding up to 800$ I have already made a payment and now lost revenue with work cause this is a business truck ... When contacting my sales consultant she refereed me to the service manager Kyle and she also sent me an invoice of all the work the dealer had put into the truck prior to me purchasing totaling over 5300$ in work ... Kyle and I spoke once and he told me he would call me back the next morning at 10 am ... No call so I called him, to get pushed to his vm everyday for the past week and a half ... The work the dealership did has failed included a turbo that blew up less than 2 weeks later this was a 1500$ Part not including labor ... Then the IPR is now blown and they replaced this before purchase as well , The new Mechanic said they left a plastic plug in and it got into the IPR and ruined it this is 300$ part plus labor .... This company has avoided me . The Burden of the costs and not having my vehicle has made me cancel a trip to see family now for Thanksgiving and Christmas ... This truck has drained my savings and is preventing me from working ... But the payments keep coming and the dealership wont stand with their product .... I clearly stated my intentions of using my truck for work and asked if it was in good shape , They told me that the only thing it need was a part for the fuel line , They never told me all this work was done to this truck till the salesman sent the invoice ... It was certified buy their service department ... Beware Certifications don't mean diddlysquat .... ! This Vehicle was not purchased as a fixer upper at the cost of 27k .... BEWARE OF THIS DEALER ! I was informed they buy their cars through auctions and repair them with re-manufactured parts and put a cert sticker on them and send them to be sold ... My Mechanic said the parts didnt look new and they looked as if they were used they had been worn so bad ... Suggested a possible junk yard parts .... Good luck with any purchases here ! This wouldn't have been an issue if they would have responded and stood by their work .... Stuff happens .... But I have now been ignored for the past week and a half and no one is honoring a thing .... My Sales person as of a week ago no longer works here and I pray this has nothing to do with her helping me .... Im not sure of the route that should be taken at this point but i wont stop here .... Good luck and please dont ignore this post ! For your own sake ! More