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Mike Shaw Kia

Corpus Christi, TX

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197 Reviews

6802 S Padre Island Dr

Corpus Christi, TX

78414

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Showing 197 reviews

August 17, 2016

Bad Trade In First off, the guy I was supposed to meet with wasn't even there. This was after we spoke on the phone and made the appointment and drove three hours More

by monsieurrivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy, Hector
August 09, 2016

Awesome experience from start to finish! We went to Mike Shaw Kia to purchase a used vehicle. But wound up purchasing a new 2016 Kia Optima. Our sales reps, Kevin Flores and Ashley Herrin wer More

by Glen Gist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Flores, Ashley Herrin
July 24, 2016

Great experience as a first time buyer Devon Day my sales professional did great in helping me chose my first vehicle!! The staff did everything they could to help as well. Overall a great More

by Flores, Evonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon M. Day
July 21, 2016

Kevin Flores Kevin was the best salesman I've ever dealt with, he made the whole buying process easy for me. I went in to look at the car he gave me details about More

by Abriella Mireles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Flores
July 03, 2016

New Cars I would like to say THANKS to my salesperson. Urban Chupe is great salesperson you need a car talk to him. He know cars. YES I LOVE MY CAR. It a 2016 More

by Scott2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Urban Chupe
Jul 05, 2016 -

Mike Shaw Kia responded

Urban is one of our long term core team members. His commitment to his craft is evident in his work ethic, his education of the brand (KIA) and his customer service. He is an asset to our dealership and we are glad that you had a great experience here at Mike Shaw Kia. Thanks for your input Scott, I will pass it along to Urban, - Robert Morris

June 09, 2016

Like Car Max and they had Great Prices! I was really having a hard time finding a dealership that would be fair with us. We have ok credit and every where we want they wanted a ton of money More

by DealGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Flores, Roy Davila, Steven Lee
June 06, 2016

RUN FORREST, RUN FORREST RUN GO TO AUTO NATION FORD THE BEST...PERIOD...I have bought 3 vehicles from ANF...why I went somewhere else is beyond me...but let me share my experience More

by Mr Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CALVIN, SOME NEW GUY
Jun 07, 2016 -

Mike Shaw Kia responded

Mr. Anderson - I am going to take the high road here and just ask you to give me a call when you have a chance so that I can review your experience with you. 361-992-4542 Robert Morris

Jun 08, 2016 -

Mr Anderson responded

Robert, that won't be necessary. I can tell by your response of taking the high road, this may have struck a nerve...sorry but it's true. What you do not know is that this is the second negative experience I have had with your dealership. I was a customer back in 2013. Your employees did the same thing then...after selecting a vehicle, it took almost 7 hours to close the deal. The problem then was your finance manager refused to make an acceptable offer. I wanted payments around $400 - I told him that was my budget limit. They came back with offers of $768, $622, $514, $458 was the lowest they said they could go. Finally, I gave up. I got up to leave and the finance manager stopped me and made the offer of $416...they tried to make me feel like they were doing me a favor. In 2013 just as in 2016...I was left alone for long periods of time and I received no attention until it looked like I was leaving the business. I refused to purchase the vehicle because I was so frustrated with the tactics being unloaded on me. Robert, I did give you a second chance. Both times was the same result. As a customer here is what we want: Tell us immediately when we are approved Give us the offer at the rate we can afford or a better rate Have us sign all documentation at 1 time Do not make us wait for other customers to be serviced. If it will be a few hours to get everything together, fine, we understand...do not try to keep us at the dealership anymore than necessary obviously we will return and have a better experience because we did not wait for hours until your staff was ready for us. LISTEN to what the customer states they want, then give it to them or as close as possible. Follow up with the customer, whether they purchase a vehicle or not, always ask for another opportunity. It makes you look good. Do not insult, demean, embarrass, chastise or criticize any customer on the internet. It stays there forever. If you reply negatively to a critical review, that will hurt you more than the review. People expect a negative experience to be shared, they will also judge how you handle it. In their defense, I actually thought Calvin and the other guy (can't remember his name but he wears a suit) were very nice. I did not like how they were instructed to operate. It was very clear their instructions were to keep customers at the dealership, I got the impression that they would be reprimanded if we left. Keep this in mind, I am diabetic...I do not have 7 or more hours to play "let's not leave the dealership" before I must eat, take medicine or whatever I need to do. I am sharing this with you because the customer wants I described above is what other dealerships do...and they are getting return business and great reviews...the problem you have is not me...I care enough to tell you what is wrong. The real problem is the folks who had similar experiences as me and did not bother to tell you.

Jun 09, 2016 -

Mike Shaw Kia responded

Mr. Anderson- I do appreciate your response, the reason that I would like to speak with you is that I think I might be able to clear some things up that you refer to in your review Your experience is not congruent with the experience of most of our customers. We do appreciate the opportunity to improve and would like to speak with you about your experience.- Robert

May 23, 2016

Best car buying experience ever Alex helped me get what I wanted. He listened to me and worked to get what I wanted done. He never pressured me and made buying my optima fun. I can h More

by Fullmetalkaizer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Crider
April 21, 2016

Worst service team ever...sad The incompetence of this company is truly amazing. Their inability to get things done in a timely manner is the only thing you can count on. When deal More

by Daniel Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Morris, Camillia, Crystal
Apr 21, 2016 -

Mike Shaw Kia responded

Hey Danny- I was surprised to find your review. I think that the last thing I asked you for when you were messaging was for you to let me know if you needed any thing and I would be glad to be your advocate here in the store. Your contact with our service department must have gone bad at some point, for that I apologize. I would have been glad to help had I known. The extent of our contact was my responses to your FB posts, and after your last contact you seemed ok. Please call me at 361-992-4542 or message me on our facebook or my personal FB page. I did speak with the service staff and let them know about our conversation. I know you used a warranty we do not typically deal with and because of this it was taking a bit to get the work approved on your vehicle. I actually would like to sit down across from you to see how I can help you and prevent any further problems of this nature in our service department. Come by or call me, I am always here. Please let me know what transpired so I can help. Robert Morris, Internet Director/CRM Mike Shaw Kia

Apr 22, 2016 -

Daniel Garcia responded

Robert, Sorry to say I didn't bother wasting my time reading this response of yours. The fact remains that I dropped the car off Monday and it is now Friday. Again, my history with Mike Shaw over the years has taught me to expect nothing but lackadaisical, slow, and unfulfilling service. This is not a one time occurence. If you'd like to talk to me, then you can do so when the work is DONE and I am FINALLY able to pick up my vehicle. I'd be happy to sit across and see what you think you can do! You are very good at talking to dissatisfied customers, I can only assume that is due to A LOT of experience with them. Of which I am not surprised. I was once offered a job at your very store due to my extensive knowledge of car parts and high sales at my other job. I declined the job even though it paid more money, because it was clear that myself and Mike Shaw Kia have different standards of integrity what a job well done is. You will know sooner than I when we can talk. I suggest you get with your mechanics and Camilla to see how soon that may be.

Apr 22, 2016 -

Mike Shaw Kia responded

Daniel- I can tell you are upset. Honestly , I am just trying to help. Im the Internet Director, not a service rep, I am not paid for contacting you, I am not compensated in any capacity for trying to help. You will not see any of this in my job description. I just saw your facebook post. I thought I could reach you and at the very least explain what was going on and talk to the service dept for you. I actually like to help people. I noticed you implied that I had a lot of experience helping people, yes I do. Before I did this I ran a non-profit to help people memory loss called the Alzheimer's Association, I was the youngest executive director in the history of the non profit. Previous to that I ran another for youth that have cognitive and physical deficits. So, I guess you could say that helping people is something I have some experience with. I am proud of what I did there just like I am proud of what I do now. I am good at helping people, and it makes me happy when I can solve their problems. I saw you picked up your vehicle earlier today, I wish you would have stopped by my office. I spoke with service and they mentioned that you picked up without any issue, so that is good. Typically frustration (like what I sense in your review and response) is a byproduct of poor communication . As you can see from my extensive response, this typically is not an issue for me. I will message you the rest privately, I do not want this to be a back and forth. Usually no one wins, and nothing is resolved but airing your bad feelings in a public forum. I would prefer to find where the breakdown in communication was or if it was just failure to set an appropriate expectation. I would like to address your issues. Call me if you have questions, you have my contact info and you know how to message me on facebook, or you can just call me- whatever is best for you. RM

Apr 22, 2016 -

Mike Shaw Kia responded

Danny - cant PM you, but if you would like to talk about it call me 361-992-4542. Robert

Apr 22, 2016 -

Mike Shaw Kia responded

Thanks again for sharing your views with us and allowing us to address your concerns. I know that when you have a vehicle repaired it is a drag waiting for parts and the work to be done. RM

April 20, 2016

Service Rep is Horrible My daughter (a college student) went in for a simple oil change. Well beware an oil change costs $29.95, which is reasonable, but the sales representa More

by Clay3005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Camelia/Chris Perez
Apr 21, 2016 -

Mike Shaw Kia responded

Hi Clay- Thanks for entrusting your daughter to us for service, Sorry to hear that your daughter had a bad experience in our service department. You are correct, Camilla sells service, but only what is recommended by the manufacturer or a technician after a 106 point inspection of your vehicle and then approved by you. Often what is recommended will save you money in the long run (oil changes vs replacing an engine) or keep you safe. Recommended tire rotation intervals are 6k miles. Our records and your daughter indicated that the tires have not been rotated since the car was purchased at 34k and it was at 46k (12k diiff) when it came into service, the tires were 2x the recommended service interval over for a rotation (but this is your choice). This could cause issues with control, cupping, uneven wear etc. Most problems resulting from this are safety related or will end in the purchase of at least 2 more tires. That being said, you are our valued customer and I will be happy to provide you with a certificate for a free rotate (and balance) just so you know we mean well. Please come by the store, I have printed it for you and it is in my top left hand drawer. Use it on any car or truck you or your family owns that may need service. Thank you for using our dealership, I apologize for any misunderstanding.

Apr 21, 2016 -

Mike Shaw Kia responded

Please contact me at Mike Shaw Kia - Robert Morris 361-992-4542

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