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Mike Shaw Kia

Corpus Christi, TX

2.0
199 Reviews

6802 S Padre Island Dr

Corpus Christi, TX

78414

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Showing 199 reviews

August 27, 2016

Professionalism and Knowledge Our salesman, Boyce Manning was knowledgeable and professional and courteous. He knew the inventory well, which was the only reason I left with a car More

by Southern Lady
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boyce Manning
August 23, 2016

Great experience Boyce Manning worked hard to get me into the car that was perfect for me and my budget. I test drove numerous cars til we found the right one. He was More

by Melinda Bronson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boyce Manning
August 17, 2016

Bad Trade In First off, the guy I was supposed to meet with wasn't even there. This was after we spoke on the phone and made the appointment and drove three hours More

by monsieurrivers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy, Hector
August 09, 2016

Awesome experience from start to finish! We went to Mike Shaw Kia to purchase a used vehicle. But wound up purchasing a new 2016 Kia Optima. Our sales reps, Kevin Flores and Ashley Herrin wer More

by Glen Gist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Flores, Ashley Herrin
July 24, 2016

Great experience as a first time buyer Devon Day my sales professional did great in helping me chose my first vehicle!! The staff did everything they could to help as well. Overall a great More

by Flores, Evonne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon M. Day
July 21, 2016

Kevin Flores Kevin was the best salesman I've ever dealt with, he made the whole buying process easy for me. I went in to look at the car he gave me details about More

by Abriella Mireles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Flores
July 03, 2016

New Cars I would like to say THANKS to my salesperson. Urban Chupe is great salesperson you need a car talk to him. He know cars. YES I LOVE MY CAR. It a 2016 More

by Scott2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Urban Chupe
Jul 05, 2016 -

Mike Shaw Kia responded

Urban is one of our long term core team members. His commitment to his craft is evident in his work ethic, his education of the brand (KIA) and his customer service. He is an asset to our dealership and we are glad that you had a great experience here at Mike Shaw Kia. Thanks for your input Scott, I will pass it along to Urban, - Robert Morris

June 09, 2016

Like Car Max and they had Great Prices! I was really having a hard time finding a dealership that would be fair with us. We have ok credit and every where we want they wanted a ton of money More

by DealGal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Flores, Roy Davila, Steven Lee
June 06, 2016

RUN FORREST, RUN FORREST RUN GO TO AUTO NATION FORD THE BEST...PERIOD...I have bought 3 vehicles from ANF...why I went somewhere else is beyond me...but let me share my experience More

by Mr Anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CALVIN, SOME NEW GUY
Jun 07, 2016 -

Mike Shaw Kia responded

Mr. Anderson - I am going to take the high road here and just ask you to give me a call when you have a chance so that I can review your experience with you. 361-992-4542 Robert Morris

Jun 08, 2016 -

Mr Anderson responded

Robert, that won't be necessary. I can tell by your response of taking the high road, this may have struck a nerve...sorry but it's true. What you do not know is that this is the second negative experience I have had with your dealership. I was a customer back in 2013. Your employees did the same thing then...after selecting a vehicle, it took almost 7 hours to close the deal. The problem then was your finance manager refused to make an acceptable offer. I wanted payments around $400 - I told him that was my budget limit. They came back with offers of $768, $622, $514, $458 was the lowest they said they could go. Finally, I gave up. I got up to leave and the finance manager stopped me and made the offer of $416...they tried to make me feel like they were doing me a favor. In 2013 just as in 2016...I was left alone for long periods of time and I received no attention until it looked like I was leaving the business. I refused to purchase the vehicle because I was so frustrated with the tactics being unloaded on me. Robert, I did give you a second chance. Both times was the same result. As a customer here is what we want: Tell us immediately when we are approved Give us the offer at the rate we can afford or a better rate Have us sign all documentation at 1 time Do not make us wait for other customers to be serviced. If it will be a few hours to get everything together, fine, we understand...do not try to keep us at the dealership anymore than necessary obviously we will return and have a better experience because we did not wait for hours until your staff was ready for us. LISTEN to what the customer states they want, then give it to them or as close as possible. Follow up with the customer, whether they purchase a vehicle or not, always ask for another opportunity. It makes you look good. Do not insult, demean, embarrass, chastise or criticize any customer on the internet. It stays there forever. If you reply negatively to a critical review, that will hurt you more than the review. People expect a negative experience to be shared, they will also judge how you handle it. In their defense, I actually thought Calvin and the other guy (can't remember his name but he wears a suit) were very nice. I did not like how they were instructed to operate. It was very clear their instructions were to keep customers at the dealership, I got the impression that they would be reprimanded if we left. Keep this in mind, I am diabetic...I do not have 7 or more hours to play "let's not leave the dealership" before I must eat, take medicine or whatever I need to do. I am sharing this with you because the customer wants I described above is what other dealerships do...and they are getting return business and great reviews...the problem you have is not me...I care enough to tell you what is wrong. The real problem is the folks who had similar experiences as me and did not bother to tell you.

Jun 09, 2016 -

Mike Shaw Kia responded

Mr. Anderson- I do appreciate your response, the reason that I would like to speak with you is that I think I might be able to clear some things up that you refer to in your review Your experience is not congruent with the experience of most of our customers. We do appreciate the opportunity to improve and would like to speak with you about your experience.- Robert

May 23, 2016

Best car buying experience ever Alex helped me get what I wanted. He listened to me and worked to get what I wanted done. He never pressured me and made buying my optima fun. I can h More

by Fullmetalkaizer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Crider
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