Mike Shaw Kia

"Service with a Smile" Everyone was very professional and courtesy. The schedule appointment was on time. Carlos was very helpful with questions I had about some other servi Everyone was very professional and courtesy. The schedule appointment was on time. Carlos was very helpful with questions I had about some other services available. The scheduled maintenance was handled quickly and there was very little wait time. Thank you for your professionalism. More

No pressure I had a tire pressure light come on and went directly to the dealership. An hour later it back on the road no problem, great pressure. I had a tire pressure light come on and went directly to the dealership. An hour later it back on the road no problem, great pressure. More

Great service always Service at Mike Shaw Kia is always great. They are prompt, courteous, and very helpful. I am always confident in the service delivered and the custome Service at Mike Shaw Kia is always great. They are prompt, courteous, and very helpful. I am always confident in the service delivered and the customer service is excellent. More

Amazing Service The service manager was very helpful in helping locate my car. Once my car was towed to the dealership he called me right back to inform me and they l The service manager was very helpful in helping locate my car. Once my car was towed to the dealership he called me right back to inform me and they look at my car and let me know what needed to be fixed and the price. When I arrived my car was ready and every one was helpful there as well. Thank you for the great service!! More

Bad Service An oil change should not take 3.5 hours. That’s not good service. They also performed a standard inspection and recommended over $3400 of work to be d An oil change should not take 3.5 hours. That’s not good service. They also performed a standard inspection and recommended over $3400 of work to be done on the vehicle. Interesting enough our bumper to bumper warranty just ran out a short time ago. More

My car buying experience Our experience at Mike Shaw Kia was amazing, we initially went just to look around at used vehicles. Amber was very informative about the 2019 Kia Sor Our experience at Mike Shaw Kia was amazing, we initially went just to look around at used vehicles. Amber was very informative about the 2019 Kia Sorrento that I purchased. I asked her how long she had been working at Kia and she said it had only been 3 months, with her personality she is sure to go far. My daughter isn't ready to purchased a car just yet but has already decided that she is gonna go with,Amber when she is ready. Thank you Amber for such an great experience. More

Just perfect!! From start to finish it was a great experience! The entire staff was awesome and friendly! Special thanks to Amber whom guided, answered and was there From start to finish it was a great experience! The entire staff was awesome and friendly! Special thanks to Amber whom guided, answered and was there from start to end! Driving all the way from Mcallen, Texas to purchase our new vechicle at Mike Shaw Kia was the perfect choice! From our family to yours, thank you Mike Shaw Kia! We will return in the future! More

Family like. Experience Very warm and hospitable atmosphere treated like family the minute we walked in . Employees were professional, knowledgeable, focused, respectful an Very warm and hospitable atmosphere treated like family the minute we walked in . Employees were professional, knowledgeable, focused, respectful and attentive to our needs. Mr.Sebastian Martinez has awesome customer skills and such a courteous and respectful young man and delivered what he promised. Me Brian Breaux was so friendly, respectful, and made you feel at ease, definitely knows his job and did not tire of all our questions. More

Best decision yet! So glad I chose Mike Shaw Kia. Best decision ever. I would recommend this dealership to anyone I know interested in purchasing a new or used vechicle. So glad I chose Mike Shaw Kia. Best decision ever. I would recommend this dealership to anyone I know interested in purchasing a new or used vechicle. More

Horrible! negative stars if possible First off Sebastion Martinez was GREAT. He had nothing to do with my horrible experience. He was attentive and polite. He worked hard to find me a veh First off Sebastion Martinez was GREAT. He had nothing to do with my horrible experience. He was attentive and polite. He worked hard to find me a vehicle that I could afford. (At least I could afford it until the contract was changed days later). Mr Sebastianin no way involved with the rest of my review. OF COURSE THE PUBLIC MAY NEVER KNOW . This is the WORSE place I have ever done business with. I enter a signed contract with them to buy a car with payments of $244.+ A half a month into the deal I receive a call from them stating that the lender "kicked back" on the deal and wanted a shorter pay period and that my payments were going DOWN. Sounded too good to be true but I was happy as this is an older car and higher mileage than I wanted. They rushed to San Antonio where I had picked up my mother who was released from the hospital after a heart attack to resign the papers. The gentleman just pulled them from my hands and left. I was not able to read them and I was actually taking my mom back to the hospital when he knocked on the door. I also did not receive a copy. I got news today that my payments are now $338.00+. When I went to confront them. The manager then told me "No I told you the payments were going up" I so beg to differ! When I was buying the car I TOLD THEM I COULD NOT AFFORD $300.00 PAYMENTS. I WAS TOLD "NO PROBLEM THEY WILL BE $244.+. THEY RENIGGED AND NOW I'M TOLD "I GUESS WE WILL BE REPOSSESSING THE CAR". I feel I have been swindled. Be VERY CAREFUL IF YOU BUY ANYTHING FROM THEM. And shame on me for falling for the line "we will do whatever it takes to get you in a car today." Yeah only to screw you later without even a kiss. And yes. I'm mad as all get out! More