Mike Shaw Chrysler Dodge Jeep Ram

Recall to replace my ignition I received the recall card and called the dealership and an appointment was setup. I took my 2008 Dodge Grand Caravan on the scheduled day. They said I received the recall card and called the dealership and an appointment was setup. I took my 2008 Dodge Grand Caravan on the scheduled day. They said it would be ready by that afternoon. I just had a complete Hip replacement and in pain. My vehicle was there 2 days before I received a call to inform me that the part for my vehicle was installed in someone else's vehicle. Service Department said they would order the part and call me in 5 days to bring the vehicle back. I had a choice to leave my vehicle there or come pick it up and they would call me when they received the part. My wife brought the vehicle home. I never received a call, so I called. Melissa at Service Department. I explained what I was calling for and Melissa said, " let me transfer you to the parts department". A gentleman answered and after my explanation said, " Let me transfer you to the Service Department" I interrupted and told him that Service had just transferred me to parts. He said to hold and laid the phone down instead of putting me on HOLD. I could hear their conversation, include the man that answered the phone talking about everything but my situation. 5 minutes later, the man came to the phone and said, " We get 5 parts at a time and then will repair the vehicles. I want to compliment Donna, Dealership Secretary for listening to me and ensuring that the situation was resolved and I resolved a call from Joe Segura, Mobile Tech to inform me that he would be at my address on Aug 19, 2015 at 8:00 am. Joe Segura is to be commended because he showed on time and I stood there while he explained what parts he was taking apart and showed me the part that he was replacing. He apologized on behalf of himself, the company and persons involved. I really respect a person that accountability for the whole company error. I can tell that Joe looks at the whole picture of what you dealership owes it's customers. I wonder how many fires he puts out during his mobile repairs. Donna and Joe are very valuable employees to you company. More

We were just looking... Stopped by just to see what was there, salesman Dave Watson was outstanding, easy to talk to and really seemed to get us. He stayed with us every inch Stopped by just to see what was there, salesman Dave Watson was outstanding, easy to talk to and really seemed to get us. He stayed with us every inch of the way through the negotiations, offering words of wisdom, and generally being very friendly and helpful. After the sale was done, he helped us out a lot by programming our phones into the vehicle, and showing us all kinds of things about the special features and how they worked. He also encouraged us to call him if we needed anything at all. More

Just a great overall experience with great customer service As soon as we got out of the car the manager was there to greet my wife and me. They took us inside and asked what we were looking for and explained As soon as we got out of the car the manager was there to greet my wife and me. They took us inside and asked what we were looking for and explained their sales method. The manager was extremely nice and made us feel comfortable. He took us out to see some cars and when we found the one we liked he had a salesman come over and give us the test drive. The salesman was also incredibly nice and did not seem pushy at all, which was refreshing after coming from another dealership. Even the financing guy was very nice and funny, even extremely helpful. Overall we walked out of there with a new (used) car and feeling great about the whole process. We will definitely come back here to purchase another car and highly recommend it to others. More

Factory Recall Service Technical was excellent. Contacting dealership (phone) was VERY frustrating. Excessive hold time. I hung-up & called back three times befor Service Technical was excellent. Contacting dealership (phone) was VERY frustrating. Excessive hold time. I hung-up & called back three times before telling the operator, "No, I won't be put on hold" More

Mobile recall replacement Joe was efficient, friendly, and quick at fixing my mini-van. He called me today and scheduled me today also. He showed up on time and worked quickl Joe was efficient, friendly, and quick at fixing my mini-van. He called me today and scheduled me today also. He showed up on time and worked quickly, More

Recall Repair Joe did a great job of responding to and repairing a recall on our 2010 Dodge Grand Caravan. He maintained good communication with us throughout the Joe did a great job of responding to and repairing a recall on our 2010 Dodge Grand Caravan. He maintained good communication with us throughout the process of ordering parts and scheduling the repair. Excellent job. More