Mike Shaw Chrysler Dodge Jeep Ram

Sales rep I was in the dealership couple days ago. I've wanted to make a trade in to get a new vehicle from their dealership. Sales representative asked to fill I was in the dealership couple days ago. I've wanted to make a trade in to get a new vehicle from their dealership. Sales representative asked to fill out my credit app while they inspect my trade in. I guess they never inspected my trade in. They said that they were going to inspect my vehicle. While i was filling out my credit app. I had my friend outside talking on the phone next to my vehicle. He said no one had came out to see my trade in. The sales representative name was amy cant remember her last name. Since she didn't help fo anything More

Very Positive Experience Garrett Jalving and Stephan Larson were great to work with on the purchase of my pre owned pickup. the truck had a couple of issues on some of the co Garrett Jalving and Stephan Larson were great to work with on the purchase of my pre owned pickup. the truck had a couple of issues on some of the computer updates but both of these men stepped up to the plate and got me taken care of in great fashion. This has been a good vehicle purchasing experience so far. Thanks for the help and service. More

Great experience! Couldn't be more pleased with my purchase! Justin did a great job. For a first time car buyer he helped me understand the process and was able to get Couldn't be more pleased with my purchase! Justin did a great job. For a first time car buyer he helped me understand the process and was able to get me into a car that hit every item on my checklist!! More

Professional Consultant I am very pleased with the Sales Consultant Amy Krutsinger. Amy was very professional and very attentive to my needs. I gave her a list of my requirem I am very pleased with the Sales Consultant Amy Krutsinger. Amy was very professional and very attentive to my needs. I gave her a list of my requirements and she fulfilled them. I am in sales myself and understand that you have to bring value and trust to any potential partnership. Amy exceeded this. She was very time conscience. The manager and finance staff also did a great job of not playing the cat and mouse games that dealerships can play. This was my second vehicle and Amy was the single most important reason I returned, not because of the dealership name. (Sorry Mr. Elway). Thank you again! More

first car buying experience. I had a great first car buying experience. David B really helped me pick a car that best fitted me and my personality. I also did not feel any pressur I had a great first car buying experience. David B really helped me pick a car that best fitted me and my personality. I also did not feel any pressure in selecting my vehicle. I also worked with Jason the fianance manager who went above and beyond to get me what I needed to walk out with my first purchase. More

The John Elway Nightmare We originally took our Jeep Grand Cherokee in for an oil leak, and routine service. We were informed that an additive had to be added to the oil to pr We originally took our Jeep Grand Cherokee in for an oil leak, and routine service. We were informed that an additive had to be added to the oil to properly determine where the leak was coming from and then we would "need to drive it for a few days and then schedule a follow up". Apparently a large oily spot on the floor is no longer adequate proof of an oil leak for warranty service. When we attempted to schedule the follow up a week later we were then told we needed to "drive it at least 500 miles". Once we had driven the vehicle the recommended 500 miles we scheduled the appointment. We dropped off our Jeep Grand Cherokee 3 weeks ago and have little to no communication from the dealer. We have called several times to get an update or status and each time it has been a different answer. Originally it was the DEF system, then system updates, gaskets, to finding metal in the oil pan. As our vehicle has been in the shop 14 times in 2 years for consistent and repetitive issues, (3 times for oil leaks, 2 times for the DEF system, wheel bearings, and numerous other electronic issues a new vehicle should not experience) we involved Chrysler corporate and that has only added to the frustration. We received a call from an individual stating they were Chrysler reps but could not verify the current warranty issue or previous issues we have had with the vehicle. Refuse to give a call back number, or a simple email but a Promise to call back last Monday by 3pm. As of this post no call has been received, no voice mails no emails or other return calls. When we called the number back that came up on caller ID it was for a totally different person than who I just hung up with. I have called and left 3 messages for the "Service" Manager (A title that is loosely interpreted) with no return calls. Today his VM box is full. I have also attempted to contact the dealership General Manager with no success. Today when we spoke to the Technician we were informed our vehicle would be in the shop for at least another 3 weeks. (Parts availability). While Chrysler corporate stated no order has been entered for the parts only a request for approval for a new engine block. I asked for the "Service" Manager and was informed he was on another call and could not speak to me. When I asked to speak to another manager I was told they were all in a meeting and I should try back this afternoon. I will attempt to call again this afternoon but am confident no one will be available to speak to me. I am also extremely confident that I will once again receive numerous apologies for a lack of communication, then a summary of my needed vehicle repairs that may or may not support what the technician stated this morning. The only reason this is receiving 1 star is google will not allow a post with a lower rating. My recommendation "BUYER BEWARE" with Chrysler and this dealership for a lack of service. If you need warranty work performed you will need to be involved from the beginning to the end. Do not blindly trust that the manufacturer or dealer have your best interest in mind. Through their actions, and statements it is clear to me they do not. If you want to know what is going on with your vehicle you will need to force the issue of communication, follow up and verification. If you do not you will not get what you paid for. Until our vehicle is repaired we will continue to drive the filthy roller skate with a broken window and a smell that can not be identified that was graciously provided as a loaner by John Elway Chrysler in Greeley. To be fair it is at least better than the first loaner we were given. Update: After 7 weeks in the shop a new engine and yet another DEF system we have had the vehicle back for 3 weeks. Now we apparently have injector problems that require our another visit for correction. To top it off today we were told the injectors would not be covered under warranty. After replacement of the engine we were also informed that there is no additional warranty on the new Chrysler engine. Even Napa offers a warranty. More