Mike Savoie Chevrolet - Service Center

Service was superb! My service advisor Paul Verduci was very courteous and helpful. I was greeted right away, my car was finished when promised. I was also given a loaner. Excellent service. very courteous and helpful. I was greeted right away, my car was finished when promised. I was also given a loaner. Excellent service. More

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Always an very good service, and faster that was expected. Paul takes seriously each detail I pass for my service details. Thanks for it, nice job expected. Paul takes seriously each detail I pass for my service details. Thanks for it, nice job More

I took my new 2020 Trax in for an oil change and I want to say that dealing with Paul Verduci was an awesome experience. He was extremely professional and very helpful. I have had other dealers do the ty to say that dealing with Paul Verduci was an awesome experience. He was extremely professional and very helpful. I have had other dealers do the typical females don't know what is wrong with their car but Paul never gave me the impression that he treats people in that manor. I will always ask for Paul when I need service and suggest every woman going in do the same. He is a great person to deal with. Thanks to Paul for his help. Renee G More

Terrible phone etiquette I called the service department because a light was out on my newly leased vehicle and spoke to Brandon. When I tried to make an appointment and with I called the service department because a light was out on my newly leased vehicle and spoke to Brandon. When I tried to make an appointment and without any explanation Brandon demanded the vehicle needed to be brought in sooner and I had to leave it at the dealership. Really??? Being that I work full time and don’t have the luxury of leaving at any time I asked to speak to someone else so I could understand their process more clearly. The second gentleman on the phone (unfortunately I cannot remember his name) was much more friendly and explained why they needed the car for a few hours. Please Mike Savoie, give Brandon some etiquette training. You are not the only dealership around and etiquette goes a really long way. More

Never again Horrible experience at Mike Savoie Chevrolet. My first experiences were not bad and this review would have been much more positive until I started Horrible experience at Mike Savoie Chevrolet. My first experiences were not bad and this review would have been much more positive until I started to get misinformed and talked down to by service reps. I came to the service center on 9-12-17. I had an engine light on and brought it in for service. I also requested an oil change (which included tire rotation). Once I arrived I was informed of an ignition switch recall. I ended up agreeing to getting that service completed as well. They said it should take a day. I was given a courtesy vehicle in the meantime. 9-14-17 at 4:30 pm ( Shop closes at 6) Rachel had called to let me know my car was ready for pick-up. I was in Detroit for work and there was no way I would get there in time with rush hour. 9-15-17 I return to the service shop at around noon to return and pick-up my vehicle. I go to pay for my balance and the girls hand me back my keys. The keys they handed back were the same as the one I had dropped off ( with the recall there should have been a new set of key created) I was then informed on 9-15-17, 2 days after I dropped off my vehicle for service, that they had to order a key. Rachel had told me that they would call when the new keys got in and I could just swing by to pick them up. 9-17: I noticed my car pulling hard to the right, after tire rotation… Talked to “Paul” in the service shop and he didn’t seem too concerned. He said “well we can move the tires back for free, but to see why it is pulling would start ya at $59.00.” I was upset because of everything happening and asked why they wouldn’t look at it for free considering it started to pull after service and after spending over $650.00. Paul said "well we gave you a courtesy car for 2 days!" 9-18-17 – Rachel called and notified that the “key kit” was in. I was confused… Apparently the process never began and that would require an appointment (1 ½ Hr appointment). After having my car in the shop for 2 full days, and taking time out of work multiple times it became a big inconvenience to have been told the wrong information and make multiple trips. Not only did they misinform me on the pick up of the keys, they ruined my alignment and they were not willing to even look at it -without putting a price on it, and received nasty treatment from “trainer- Paul”… Very upsetting. More

Pre=purchase inspection poorly done - waste of money I am from out-of-state and called Mike Bertucci (service manager) and explained that I wanted the used car dealer to bring the car in for an inspectio I am from out-of-state and called Mike Bertucci (service manager) and explained that I wanted the used car dealer to bring the car in for an inspection. The inspection was done but while the car was at the dealer I called Mike 3 times and the service dept 2 times trying to get some feedback on the cars condition. They never called back. When I saw the car in person the condition did not match the safety check that they gave the used car dealer. I was not happy with the quality of the work or the fact that they don't return calls. Beware of this service dept. More

I've been going the the service department for regular maintenance since I bought my Traverse 3 years ago. They are the friendliest and most accommodating group of guys. The customer service is second to maintenance since I bought my Traverse 3 years ago. They are the friendliest and most accommodating group of guys. The customer service is second to none! More

My/Our experience with Mike Savoie Chevrolet has been very positive. I/We have purchased 3 vehicles from Mike Savoie with great service. I have used the Service Department only once so far. The service very positive. I/We have purchased 3 vehicles from Mike Savoie with great service. I have used the Service Department only once so far. The service was Great! Brian answered the telephone when I called, he scheduled my appointment. It was a smooth transaction. Even with construction going on, the make shift waiting room in the new showroom was comfortable. I was so happy to learn that Mike Savoie had wifi, so I could use my computer while I waited. The time flew by, and my car was ready before it was expected to be done. They even washed it. I would definitely recommend Sales and Service at Make Savoie Chevrolet. Thank you! More