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Mike Rezi Nissan Atlanta - Service Center
Roswell, GA
82 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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82 Reviews of Mike Rezi Nissan Atlanta - Service Center
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March 01, 2022
Bought car March 2021, problems since may, bring car for service and complaint about my radio and dash panel light on and off, trying but nobody do anything, have to call BBB and Corporate Office ,Never re service and complaint about my radio and dash panel light on and off, trying but nobody do anything, have to call BBB and Corporate Office ,Never respond for Manager of Service Department and Manager of the Dealer. Have to go another Nissan Dealer for find a solution . More
by Alicia Morales
Employees Worked With
Other Employees :
Omar Rodriguez, Gerson Martinez, Luis Navarro, Fred Foster
February 28, 2022
This dealership is a well run business, with on-point service and facility. However, just as I would tell a friend that they have broccoli in their teeth, I have to say that the busted upholstery in the service and facility. However, just as I would tell a friend that they have broccoli in their teeth, I have to say that the busted upholstery in the waiting area is a nick on their brand. Kayne was very professional and concerned with my waiting time (it was in accordance with the forecast). And my sales consultant Cory was still focused on a good service experience even though my visit was unrelated to the sale. More
by rennyhart
February 26, 2022
Chrystal was very helpful with scheduling service for my car, will be first visit to this dealer. car, will be first visit to this dealer. More
by CRC
Employees Worked With
February 23, 2022
Super helpful and friendly! I’m always pleased with the staff and all their efforts to make the time there easy. I’m always pleased with the staff and all their efforts to make the time there easy. More
by Coley7565
February 16, 2022
Great service. Respectful and responsive staff. Competitive pricing and I appreciated that they matched discount I’d get at another dealership. Recommend and I will Respectful and responsive staff. Competitive pricing and I appreciated that they matched discount I’d get at another dealership. Recommend and I will be back. Much better than the previous Nissan dealer I used to go :) More
by Sil Pat
Employees Worked With
Patrick Rabiei, Luis Navarro
February 13, 2022
Mr Barclay was very knowledgeable on the the cars and pricing information I’m planning on trading in my vehicle real soon and he will be the guy I come see pricing information I’m planning on trading in my vehicle real soon and he will be the guy I come see More
by SlayyedbyNeesh
Employees Worked With
Augustus Barclay
January 23, 2022
Many thanks to Chrystal Glisson & Fred Foster. A1 Service! Chrystal setup my appt w/ ease and answered all of my questions. During my appt, I stood about 10 mins before Fred came of out the back Service! Chrystal setup my appt w/ ease and answered all of my questions. During my appt, I stood about 10 mins before Fred came of out the back, greeted me and asked if Ive been helped. He was very knowledgeable and provided details normally service advisor fail to mention. Fred is the empitome of customer-oriented service. I will be back. More
by jrlemon14
January 20, 2022
High fives this scheduled visit to Service Consultant Fred Foster for yet another very professional Mike Rezzi Nissan experience. Especially important when one owns and drives a total electric vehicle. I Fred Foster for yet another very professional Mike Rezzi Nissan experience. Especially important when one owns and drives a total electric vehicle. I feel assured that I'm in good hands when I drive into the receiving bay area. Keep on keeping on so you're around when car buying time for me rolls around again someday. More
by Ted v
December 06, 2021
Do not use Mike Rezi's service department. I paid to have one of their maintenance packages performed on my car. During this process, they found that my brakes needed to be changed and quoted me a price to g one of their maintenance packages performed on my car. During this process, they found that my brakes needed to be changed and quoted me a price to get them fixed. I approved the price and ask them to change my breaks and waited an additional 2 hours for this to be done. When my service advisor called me up to pay he let me know that my brakes weren't changed and that it would be an extra few hundred dollars to get them fixed. I was very confused on why I waited for so long if they didn't change the breaks and frustrated that the price had almost doubled. I ended up writing a review about this service and immediately heard from the service manager asking me how he could make my experience better. He agreed to fix my breaks for the original price that was quoted to me (clearly in exchange for me removing my review). Well, what he didn't tell me is that he was only going to fix one of the breaks even though they said more of them needed to be fixed. I just happened to figure this out when I reviewed my receipt. This is why he was able to lower the price. Not even a month later my transmission went out. I have a 2013 Nissan with only 65,000 miles and I thought it was very strange for my Nissan to have a transmission issue right after a major service with Mike Rezi. I am sure that my review had something to do with this issue popping up out of nowhere. Now I would have to go spend additional dollars with them to get this fixed. I had my car towed to them to get a quote for the repair. I shopped that quote around and found that they were much higher than other dealerships in the area. I called the same service manager and ask him how much this service would cost just to make sure they weren't just giving me a high quote and he quoted an ever higher price than the quote that I had received from the dealership not even two days before. At this point, it was very clear that they were trying to overcharge me and get back at me for writing a poor review. Well here I am again writing a negative review and I will never be going back to this dealership for service again. More
by odear101
Employees Worked With
David White
