Mike Reichenbach Ford Lincoln

We are from Harmony, PA and our 2003 Escape broke down in Florence just 2 miles from Mike Reichenbach Ford on a Saturday afternoon. From the initial phone call on, we were treated very very well. Our ca in Florence just 2 miles from Mike Reichenbach Ford on a Saturday afternoon. From the initial phone call on, we were treated very very well. Our car was seen immediately and the diagnosis was a very expensive problem that we had encountered some years before so knew that the time and price quoted was in line with what we would expect. Our Escape had 138,000 miles on it and we were thinking of a newer model before this happened. While waiting for service to look at the car, I asked to see used Escapes. Long story short, we ended up with a wonderful 2010 Escape at a price that was very fair. Alicia was an angel of patience while being very professional and friendly. John(service), James ( sales manager) and Chuck(business manager) were all very nice and patient. We love southern hospitality! If you are in the market for a nice used car, go see Alicia! She will take good care of you. And a service dept. open on a weekend?? That is not the norm around here! More

To whom it may concern: Alicia Taylor came to the Army To whom it may concern: Alicia Taylor came to the Army Recruiting Center on Wednesday afternoon, her son recently joined the army through my recrui To whom it may concern: Alicia Taylor came to the Army Recruiting Center on Wednesday afternoon, her son recently joined the army through my recruiting office. She explained that she is a new sales person at Mike Reichenbach Ford and would appreciate the business. I explained to Alicia that we were in the market for a Yukon Denali and she showed me the Ford Explorer that she had driven. We set an appointment to take a look at the dealerships inventory and decided that the Explorer satisfies our needs and is a great looking SUV. Her keen since to detail allowed me and my wife to find the perfect vehicle for our family's needs. Alicia's smile and dedication to service made my family's experience delightful. I would most definitely recommend her to all. Her knowledge of all the vehicles equipment and safety features assured us that we had selected the perfect vehicle. The Brewer Family More

In searching for a 2013 Taurus Ltd with the bright red color, I found same on this dealer's internet inventory program. I was contacted by Josh Jackson, who was and is a very professional employee for you color, I found same on this dealer's internet inventory program. I was contacted by Josh Jackson, who was and is a very professional employee for your firm.He was most attentive, especially due to the fact that I live in Chapel Hill, NC and thus the entire transaction was done via computer and phone including an appraisal of my trade-in. After we agreed on the net purchase cost, I then drove to your store, where I met Alicia Taylor who was also most professional in reviewing the features of the car, test driving, and followed up with other staff members in the completion of the "paper work" etc. Subsequent to my returning to Chapel Hill, Josh was most accomodating today Jan. 20, in providing the code #, which some how was apparently missplaced when the car was delivered. In summary, I wish to state again, that your staff was most professional in my estimation in this transaction, which I believe is very unusual in the selling of cars. Ralph Klevenow 919-215-8190 rklevenow@aol.com More

Extremely satisfied. Great customer service, very good people. We have already recommended them to friends. Willing to help us after our vehicle caught fire. We were pleasantly surprised after driving 1.5 people. We have already recommended them to friends. Willing to help us after our vehicle caught fire. We were pleasantly surprised after driving 1.5 hours there from where we are staying. I will not only be returning for future service (ie oil change, brakes, etc) but also when we are ready to purchase another vehicle. Thanks to them we are back on the road again and VERY happy! More

Overall experience was great. From salesman to finance and even the follow up after the sale. Mike Reichenbach Ford has a wonderful group of people! I am very satisfied! and even the follow up after the sale. Mike Reichenbach Ford has a wonderful group of people! I am very satisfied! More

She gave me the best customer service. The owner was amazingly polite, friendly and hands on with us. Best service ever. Iwill be back. I will recommend this dealer to others. amazingly polite, friendly and hands on with us. Best service ever. Iwill be back. I will recommend this dealer to others. More

Very helpful and always making sure there was a smile on my face. Vicky and Audre were both very professional and it was a enjoyable buy with this dealership. Will defiantly be going back for my next vehicl my face. Vicky and Audre were both very professional and it was a enjoyable buy with this dealership. Will defiantly be going back for my next vehicle! More

The staff at Mike Reichenbach Ford are great! Everyone is friendly, fast and efficient. Mr. Reichenbach even stopped in to say hello which ment a great deal. friendly, fast and efficient. Mr. Reichenbach even stopped in to say hello which ment a great deal. More

After hearing an ad on the radio of deep discounts, we decided to call and see for ourselves if it was true. We were in the process of buying a new Dodge truck but it was hard to leave the Ford family aft decided to call and see for ourselves if it was true. We were in the process of buying a new Dodge truck but it was hard to leave the Ford family after so many years. Our sales representative was Al Dock. He took the time to explain the features on the new truck and was extremely courteous to me and my wife. I have had experiences in years past with pushy salespeople saying anything they thought the customer wanted to hear with the only goal in mind being their commission. Al Dock was the best salesperson I have dealt with in many years. He was sincerely interested in our buying experience and we greatly appreciate his efforts as well as the whole staff. We will recommend this dealer to anyone and Al Dock in particular. By the way, LOVE the new truck! Mike and Tammy Purvis More

Vicki called my husband after we submitted interest over the website. He told her what car we wanted and the payment we could afford. She called back saying she had everything worked out. Vicki actually the website. He told her what car we wanted and the payment we could afford. She called back saying she had everything worked out. Vicki actually chose the vehicle for us based on what Scott told her and I LOVED it. The entire process was the easiest and most stress free experience we have ever had in buying a car. Thanks so much, Vicki! More