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Mike Reichenbach Ford Lincoln
Florence, SC
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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125 Reviews of Mike Reichenbach Ford Lincoln
July 14, 2017
Service and collision departments 1. Recently had my grandson's Mustang in the collision department for minor repairs due to a deer incident. Work was done fairly quickly and within es 1. Recently had my grandson's Mustang in the collision department for minor repairs due to a deer incident. Work was done fairly quickly and within estimated insurence budget. A replacement GT hood was painted and installed along with minor body work. Paint job was 1st class and near perfect! Body work excellent.Dustin and Julie worked with me and my insurance to assure complete, excellent results. Their parts price matching kept us within budget. They worked with the dealership's sectional director, Frank Walker to assure we were satisfied. 2. I oversee the service of our local Veterans Administration van's and have always received prompt service. John Lee, service manager, allows us to use the Ford "coupons" for service. A good deal that saves the VA a little money. Colonel Martin C. Thomas More
by Colonel Martin C. Thomas
Employees Worked With
Julie, Frank Walker, John Lee, Dustin Moore
June 17, 2017
First Class You want to be treated like a valuable customer......this is the place. Start with Al Dock and he will see that you're taken care of. John Lee in the You want to be treated like a valuable customer......this is the place. Start with Al Dock and he will see that you're taken care of. John Lee in the service department......"Top Notch." We just got our third car in five years from Al. We're looking forward to enjoying our new Lincoln. I have been a customer of many dealerships over the years and I've never been so totally satisfied. I spent a couple decades calling on hundreds of dealerships as a businessman in the US and Canada.......I feel quite confident and qualified in saying this dealership is "First Class" from the front to rear. More
by gsmicron
Employees Worked With
Al Dock, Joe Owens, John Lee, Dustin Moore
October 29, 2016
Very informative and pleasant.... My car was serviced at Mike Reichenberg in Florence S.C., last week....Service men were very informative about what needed to be done. Due to my work My car was serviced at Mike Reichenberg in Florence S.C., last week....Service men were very informative about what needed to be done. Due to my work schedule, they came to my job, and picked up my car, and offered to come pick me up when I got off if need be. I really appreciated that. My car was ready when promised and I am always beyond pleased with their service. Would definitely recommend them. Thank-you A Satisfied Customer More
by Mamie Blue
Employees Worked With
Not sure of service man's name.
September 21, 2016
Excellent !! I was very pleased with the service from the staff. I dealt with a couple of people even before I test drove a vehicle, there was no back & forth on I was very pleased with the service from the staff. I dealt with a couple of people even before I test drove a vehicle, there was no back & forth on their part. I explained to them what I felt comfortable with as a monthly payment, and they worked with me and got me exactly where I needed to be. The salesman even called to let me know he had both cars parked at the front door waiting on me to arrive. I knew I was going to buy a new car, but his professionalism help me determine which car I would drive home. Everyone had a great attitude. A HUGE Thank you to James Welch and Steven Collins. More
by Mhardee
Employees Worked With
James Welch, Steven "Tic" Collins
May 30, 2016
Good People Good People. Have me what I wanted.Bought my wife new car.Sales team were very friendly and very helpful.Went to Four more dealers before buying the s Good People. Have me what I wanted.Bought my wife new car.Sales team were very friendly and very helpful.Went to Four more dealers before buying the same car for 900.00 less. More
by Robin
Employees Worked With
Brandon Williams , James Welch, Joe Owens, John Keyes
January 27, 2016
Really good experience We sold my father's vehicle to Mike Reichenbach, where it was initially purchased. We were assisted in that process by Wendell Gamble. We found Mr. We sold my father's vehicle to Mike Reichenbach, where it was initially purchased. We were assisted in that process by Wendell Gamble. We found Mr. Gamble to be professional, helpful and personable. He understands the automobile business and process and was able to guide us through the process easily. He listened carefully to our requests for handling the sale and made sure that everything went as we requested. He was courteous and perhaps most important, he was fair in his dealings with us. I would highly recommend Mr. Gamble to anyone who is looking for assistance in purchasing a vehicle at Mike Reichenbach Ford Lincoln in Florence, SC. More
by Lincoln
Employees Worked With
Wendell Gamble
December 26, 2015
no help Just left dealership, did not see a salesman.stood around the mustangs for 30 min. No salesman apprroched.had financed approval. Their loss. :( :( no Just left dealership, did not see a salesman.stood around the mustangs for 30 min. No salesman apprroched.had financed approval. Their loss. :( :( no no . More
by trish645
Employees Worked With
none saw no one
November 28, 2015
oil change Went in for an oil change 11/27/2015. Since I own a Lincoln I also receive a complimentary car wash. I was told it would take about hour and a half. 3 Went in for an oil change 11/27/2015. Since I own a Lincoln I also receive a complimentary car wash. I was told it would take about hour and a half. 3hrs later told car was ready. My car was fairly clean when I went there, so when the service advisor Keith Barker said it was ready I came home, but after arriving home I notice the car had not been washed. Called service department and talked to Keith he said bring it back one day during week and he would make sure it got washed. Not happy at all with a 3hr wait to start with for oil change, and then not even get a car wash. Will probably go some where else for oil change if it continues to take 3hrs. and if the personnel that does car washing isn't monitored better. More
by bigguy
Employees Worked With
Keith Barker
November 03, 2015
Wonderful Experience! The moment I was on this dealership, Mr. Steven Collins welcomed me with great profession and a friendly vibe. I had some questions about a Ford Esca The moment I was on this dealership, Mr. Steven Collins welcomed me with great profession and a friendly vibe. I had some questions about a Ford Escape that I was interested in buying and he was able to answer, not only all of my questions, but also give me more information that I would have never thought to ask. Giving me a greater insight of the vehicle, I knew right then and there that it was the car I want. I initially was worried about how much it would cost me but Mr. Collins worked with me and was able to provide a great price/plan that was reasonable for the both of us. I walked in that store unsure about things but walked out confident and happy with my Ford Escape purchase. I highly recommend everyone to visit this dealership. They truly make you feel comfortable and leave you happy. More
by KevinChesterfield85
Employees Worked With
Steven "Tic" Collins
June 01, 2015
The best service I was recently in an accident with my 2014 Ford Mustang. the car had to be towed in and I was to get a rental. Well little did I know that on top of m I was recently in an accident with my 2014 Ford Mustang. the car had to be towed in and I was to get a rental. Well little did I know that on top of my deductible I had to pay, I was having to pay extra for the rental because my insurance didnt cover enough. As you can imagine, I was very upset and didnt know which way to turn. I called Mike Reichenbach and without any hesitation, Mike lined up a car for me and worked it out where I wouldnt have to pay out of pocket for his car. These days, times can get hard on people and Mike Reichenbach is truly an asset to Ford and Florence, SC..This is why mike has the reputation that he does. Their service does not stop at the sale of the car. I will never buy a car from anywhere else and I would recommend him to anyone. More
by slswatts
Employees Worked With
Mike Reichenbach, Vickie Blackmon, Paul Grulke
