Mike Piazza Honda

I test drove a new Honda crv Hybrid and at Mike Piazza Langhorne on 11/15/23 and met with both salesman Robert Holmes and sales manager Anthony Mazzone. I was interested in purchasing the same type model Langhorne on 11/15/23 and met with both salesman Robert Holmes and sales manager Anthony Mazzone. I was interested in purchasing the same type model and went over all the options I wanted on the vehicle. I was told the vehicle was on its way from another location and would be contacted upon its arrival in a few days. I called back one week later on 11/22 and asked if the vehicle had arrived. Robert Holmes told me my car had been sold today and the best excuse he could give me was that he had been off on vacation since Saturday. I asked why the manager I met with or any other repeesentative hadn't called me upon the vehicles arrival as instructed and he had no reply but actually asked me If I wanted to order another one. I haven't been contacted since with even an apology or any legitimate excuse. They obviously need to retrain both their sales and managerial staff in the fundementals customer service and satisfaction. I was buying this car and they not only have lost my sale but additionally I'm advising every potential buyer to avoid business away with Mike Piazza Honda Langhorne location. More

Worst experience ever! Would never recommend this place to anyone. I would give it 0 stars, if that was an option. I used to think this was a good dealership until today. T Would never recommend this place to anyone. I would give it 0 stars, if that was an option. I used to think this was a good dealership until today. This place lies about the services, that people get. The staff was very unfriendly, unhelpful, and rude. I had a coupon from them for any services and/or repairs for over $200 and I needed work for my tires. They told me they would not offer me any services because I didn’t buy tires from them and refused all services altogether and refused my coupon. I took a half-day off work to have this service completed and wasted it on this nonsense. One of staffers even had the audacity to tell me that "So you tried to get two discounts, by buying tires online with a lower price/discount and are trying to get a discount to use the coupon from the dealership and that the dealership won’t get any profit for services." This dealership cares more about profiting off customers than actually being helpful. Never coming back again and I am going to tell all my friends to never come here. More

These guys are LIARS. I confirmed availability of a vehicle. I drove an hour and a half. When I got there they said sorry that vehicle is not here but we have other vehic I confirmed availability of a vehicle. I drove an hour and a half. When I got there they said sorry that vehicle is not here but we have other vehicles similar to the one you looked at. However they insisted to make a deal. Horrible dealership. Don’t waste your time. More

This is for the Service Department only, as I love the car but the Service Dept. continually makes excuses for not being able to fix the 2023 Accord Hybrid Apple Car Play/Phone/Communication System. My 4 car but the Service Dept. continually makes excuses for not being able to fix the 2023 Accord Hybrid Apple Car Play/Phone/Communication System. My 4th time in and again a bunch of words instead of actions to fix. This time " Honda is aware of the problem but doesn't know what to do or how to fix"!? Scary Stuff! Somehow the Service Advisor saying I'm raising my voice and aggressive when I call. I wouldn't be if it was addressed and fixed on time 1, 2 or 3. Frustrated and Mike Piazza Honda or Honda itself, seems to care. More

WARNING: Deceptive Online Communication via website, email, phone and text! My experience with this dealer left me thoroughly frustrated. Despite my attempts to seek a reason not to leave this review email, phone and text! My experience with this dealer left me thoroughly frustrated. Despite my attempts to seek a reason not to leave this review from both management and their sales representative, they could not provide one. This dealer relies on a third-party service for all external communications. In my interactions via email, text, and phone with Jaime Williams, who portrays himself as a manager, I encountered deceptive practices. He outright lied to me about working from the dealership's physical location. Despite him assuring me on the phone that the car could be purchased upon my arrival, the car I was interested in had already been sold before the dealership even took possession of it. My wife and I left work early to embark on a lengthy 1.5-hour journey to the dealer as a direct result of outright manipulation. While the on-site staff made genuine efforts to assist, they could not sell me a car that they did not have. It's concerning to see similar reviews detailing a recurring pattern. The fact that this is a pattern suggests disturbing complicity from management that they are endorsing these duplicitous antics. If you value your time and peace of mind, I strongly advise against dealing with this dealer. Their communication channels—website, email, text, and phone—appear to consistently lack reliability or integrity. Save yourself the frustration and wasted time by seeking alternatives. More

Today I tried to trade my 2017 CIVIC (which I bought from this dealership) for a new 2023 civic. After a brief phone call with the internet staff around 930 this morning I was promised that this dealershi this dealership) for a new 2023 civic. After a brief phone call with the internet staff around 930 this morning I was promised that this dealership had 3-4 new 2023 civics in their lot Well when I arrived around 1215 there were NO 2023 CIVICS IN THEIR Lot ??? I drove over 1hr 15 min for nothing. LIARS ! ! ! Now I am promised that there are some CIVIC CARS ON A TRUCK ? & will be arriving in <2 wks ? So I try to make a deal on a car that is not even in the property & the SALES MANAGER DAN CONNOR LOW xxxxx ME >5,000$ !!! On my 2017 HONDA CIVIC TRADE ( that I bought certified from this dealership ) ???? I will NO LONGER send any of my employees or family to do business at this Honda dealership PLEASE DO YOURSELF A FAVOR AND AVOID THIS FACILITY. More

They flat out sold me a lemon‼️ From the beginning I told them the car had a hesitant start & they kept it for few hours to tell me it wasn’t nothing. A year & 5 months later another Piazza dealership i told them the car had a hesitant start & they kept it for few hours to tell me it wasn’t nothing. A year & 5 months later another Piazza dealership in Philadelphia tells me my injectors are bad they had the car for 3 weeks because injectors are on back order so I’m stuck without a car because they won’t give me a loaner & I’m missing days at work smh Injectors finally come in after 3 weeks then they tell me I need a motor & I have to wait for Honda to approve the repairs & they take about a week to approve it smh then the head gaskets is on back order so that’s another waiting game & still no loaner🤦🏽‍♂️ my problem started with this dealership because they sold me the LEMON‼️ The piazza dealership in Philadelphia is no better with at first telling me I need a battery, I paid $280 for to have the car less than an hour for it to break down again & week for them to figure out what it is then say it’s injectors & now it’s a motor & they’ve been screening my calls telling me they will call me back & never do smh Honda corporate is no better they been avoiding me too I’m done with Honda after this I’m gone mess around & lose my job & have a repo on my credit because of this I specifically brought my Honda from a Honda dealership for a piece of mind Certified preowned still under factory warranty just to get treated like this smh More

I hadn’t purchased a new car in 20 years and was dreading it. My last purchase was a 2004 Honda Pilot. Best car I’ve ever had. But, the paint is fading off pretty quickly now and the old girl needs all new it. My last purchase was a 2004 Honda Pilot. Best car I’ve ever had. But, the paint is fading off pretty quickly now and the old girl needs all new tires. So instead of putting a bunch of money into my 2004 to spruce her up, I decided to bite the bullet and give car buying a try. I was dreading it!! But, I was so pleasantly surprised by my experience with Mike Piazza Honda in Langhorne that I now have a nice new car and felt I had to write a review. I worked with Lou Salvatore, Sales Manager. There was no back and forth, shady, confusing stuff. He had the car I wanted and was transparent and thorough throughout the process. I did my homework before I went in because I was making the purchase on my own as my husband was not available to go with me.But I didn’t need to nor did I need to ge concerned because Lou was upfront and forthright from the beginning of our interaction. I actually found another car at their Pottstown dealership that I liked a little better. But because Lou treated me with respect and didn’t talk down to me as is often the case when women make big ticket purchases, I decided I’d rather stay local. I highly recommend Piazza Honda and especially Lou Salvatore for your car buying needs. I might not wait 30 years before my next purchase! More

Lou Stomel was great to work with and made my car buying experience extremely easy! He explained the specs and features in detail and helped with all the ownwership/financial documentations.Made the entir experience extremely easy! He explained the specs and features in detail and helped with all the ownwership/financial documentations.Made the entire buying experience great, no push sales. I would definitely recommend Lou at Mike Piazza to anyone interested in purchasing a vehicle at this location. More

Told me a car was available to get me up there for backup They also told me for 2 months 10 k dealer mark up and last minute added 5 k When I got there they could care less I wasted bc my time and they They also told me for 2 months 10 k dealer mark up and last minute added 5 k When I got there they could care less I wasted bc my time and they knew the car was sold . Typical dealers - money over customer x100 More