Mike Piazza Honda

I have purchased 4 other vehicles here in the past. I just bought a new 2013 Honda Civic EX And traded in my 2010 Civic LX. I had a lot of major problems at Mike Piazza Honda. Starting with I picked out just bought a new 2013 Honda Civic EX And traded in my 2010 Civic LX. I had a lot of major problems at Mike Piazza Honda. Starting with I picked out a Honda Civic model I liked, they then told me the color I wanted they only had 1 car left in that color. So my salesman Squire O. goes to find this car was gone for and hour or more time. Comes back with the car its 8:30 pm and dark out. Meanwhile I later learn that they actually had 3 or 4 of the same car the same Color?? We did all the paper work signed papers and at 9:30 pm I was handed the keys nobody else was there all the lights were out already. I was never offered or given the chance to check over the car after it was cleaned for any damage. Also I was never shown the car or how it works or any features nor did they offer to? So I return the next morning soon as they open to point out a major scratch across the entire windshield and a scratch up the entire driver window. I spoke with the sales manager Joe S. and he tells me sorry but there is nothing they can really do except replace the windshield and drivers window as did the service manager Guy C. state the same to me. I refused to have a brand new car ripped apart and replaced to be honest the car should have been looked over and never put up for sale as a new car with this damage on it. I was told the general manager Joe G. was on vacation so I went back 3 days later to speak to him ofcourse I had to drive back over just to get to speak with him because my Salesman and the sales manager never would return my calls. The general manager Joe G. was very nice at first and offered to let me switch the car for a another new one. So I thought I was gonna be happy in'till they give me this other new car witch turns out the whole bumper was repainted and looked not even like the color matched. You could see the drips in the paint and the car was inspected 4-5 months ago the inspection stickers were from December 2012 this is April of 2013! Joe G. told me they did not paint the bumper it must have been sent from the factory like that. There is no way possible the Honda factory would let this car slip out there warehouse with a repainted different colored bumper. So I went back again had to wait hours there they offered me a 3rd car! Now remember I was first told there was only 1 car they had in this color. That took an hour to find the first car but yet they pull these other cars right off the lot out of the blue??? So the 3rd new car they wash it do paper work bring it out well I look at it and there is a big ding in the drivers door! I said no I want a new undamaged car! They all told me including the General manager Joe G. that I am being picky ??? I'm looking for stuff wrong with each car. Of course I am being picky its a $23,000 car! I can't believe they said this to me! So ok here comes car number 4 they have me look at the car for damage before they send it to get washed. At this point I'm ready to scream and I'm upset I look over the car the best I could for damage. It was dirty and dusty had to check. So I'm saying to myself Ok maybe we have a good car finally! They detail the car and bring it around put the plate on. Ask me to look over the car make sure I'm happy. So I look over the car and wow! There is a ding in the trunk lid on the car and a large baseball size scuff on the side of the front bumper. At this point I said I would just like my old car back that I traded in I have had enough! They said no you can't have your old car back we already put money into it to clean it up to sell! Now this is after 5 days back and fourth and 4 damaged cars they tried to sell to me! So they told me I had to pay THEM $1,100 more back to them plus pay them $5,000 cash because they already paid off my car I traded in. Now I don't have $6,000 to pay them in cash so there is no way I can get my car back and walk away! Now I'm stuck. So at this point they offer to bang out the ding in the trunk and buff out the big scuff on the bumper. I still didn't want this car due to it was damaged and needed to be fixed. But I had no choice at this time but to accept this car with a banged out ding and a buffed out large scuff mark. I was also told by the general manager Joe G. that I was being ridiculous because I wouldn't accept a brand new car that without a doubt had damage on it! Joe G. said to me it's not like I'm buying a Lamborghini or Ferrari! Are you kidding me I said this car still costs $23,000 that I'm buying! So what he was trying to say is because this was what he calls a cheap car I should buy it new with damage on it? Now please keep in mind I have bought 4 other new cars here in the past! And also all 4 of the cars they tried to sell me all were damaged! Including the one I'm stuck with! Now they are selling these cars with dings in them and scratched windshields and repainted bumpers. But they give you a book with each one that clearly is marked and checked off and signed by them saying that there is no damage to the car no chips, dents, scratches or paint blemishes! This is illegal in my opinion they can't not do this and sell damaged cars that are clearly marked off and signed as there is no damage! This is wrong and I was taken advantage of! Also the car I got stuck buying has a major shake/shimmy in the wheel that is very bad. On the highway its shakes really bad even at low speed the car wobbles. This is a major issue and I can't and won't go to Mike Piazza Honda to have this issue looked at. I honestly do not trust them with this car after all they put me thru and how upset they got me. So now I have no choice but to have to go to another Honda dealer I guess almost 50 minutes from my home because of this! My experience at Mike Piazza Honda has made me not to ever want to buy a Honda brand car again. I lost time from my job to deal with them for hours a day for 5 days. And still have a car that feels unsafe to drive. I will be looking into consumer services, Honda corporate offices and the state attorney generals office to get help for what I just went thru. I do 100% understand that Mike Piazza Honda does not make the cars Honda does. But I do feel that it is 100% Mike Piazza Honda's responsibility to inspect the vehicles that are shipped to them and take note of all damage that there is on each vehicle before they mark off and sign off that there is no damage when there really is damage on the vehicle before they sell it to a customer. I wrote this review and it is a 100% honest review of my experience at Mike Piazza Honda. I would just like to let others know about what happend to me here and think that they should be very careful if they do purchase a vehicle here but in my honest opinion I would honestly go to a different dealer to purchase a new vehicle. This was by far the worst experience of my life with Mike Piazza Honda and changed my thoughts about Honda vehicles. I will also be letting all my friends & family members know to never buy from Mike Piazza Honda. More

Michael John, the salesman, was very helpful and we appreciate that he did not hover over us as we considered the purchase, as some salemen will. The price of the vehicle was good and the paperwork for appreciate that he did not hover over us as we considered the purchase, as some salemen will. The price of the vehicle was good and the paperwork for the financing by Jim was handled very quickly. This is the second car that we have bought at this dealer. More

Great service,friendly atmosphere,smooth transaction and made you feel at home! excellent product drives and looks beautifully. We had a wonderful experience,love it made you feel at home! excellent product drives and looks beautifully. We had a wonderful experience,love it More

I found all the people I encountered to be professional in every aspect and I would not accept any thing less. They are a great TEAM. I will certainly recommend them to friends, family and neighbors. Th in every aspect and I would not accept any thing less. They are a great TEAM. I will certainly recommend them to friends, family and neighbors. Thank you Sherry A. Taylor More

This is the third Accord that I have bought from this dealership. My salesman, Jeremy, was extremely professional and at the same time friendly and comfortable to work with. He respected the fact that I dealership. My salesman, Jeremy, was extremely professional and at the same time friendly and comfortable to work with. He respected the fact that I had limited time to spent and moved things along quickly but never missed a beat in the transaction. I have a 28 year relationship with this dealership because of their high quality customer service. They have never failed in sales or the service department to treat me as if I was their best and only customer. More

HAD MY CAR IN FOR INSPECTION AND THE CAR WAS DONE WHEN PROMISED OVER ALL I WAS VERY SATISFIED WITH THE SERVICE I RECEIVED AT YOUR DEALERSHIP PROMISED OVER ALL I WAS VERY SATISFIED WITH THE SERVICE I RECEIVED AT YOUR DEALERSHIP More