Mike Piazza Honda

If you are looking for a new car, ask for George Farrell. He is clear, concise, extremely pleasant and knowledgeable. He is the reason the car was purchase at Piazza Honda. He is clear, concise, extremely pleasant and knowledgeable. He is the reason the car was purchase at Piazza Honda. More

My fiancé and I took my mother Honda Accord shopping the last week of August 2013. My mother never owned a new car and is on a very modest fixed income. We ultimately ended up at the Mike Piazza deale the last week of August 2013. My mother never owned a new car and is on a very modest fixed income. We ultimately ended up at the Mike Piazza dealership in Langhorne, PA. The salesman was very nice and listened, so we felt comfortable, and thought that this would be a terrific first experience for her. They were also working with us as far as other dealer quotes that we received, so we ultimately decided to purchase the vehicle from them. The day of the test drive, we decided to purchase the vehicle. Unfortunately, the new vehicle that my mother test drove had some scratches, so we had to wait for a similar vehicle which was on their lot, but had not been inspected, and needless to say, they were in no rush to inspect and deliver the vehicle that day. Therefore, the next possible day that we could get there for delivery was the following Saturday. Next thing we knew, the Business Manager, Diane Sa., came over to our table and insisted in an ignorantly authoritative manner that we HAVE to be there at such and such a time, because she was very busy the day of delivery. That should have been our first clue to leave. Nevertheless, I called the dealership that week and told the sales manager when it would be convenient for us to be there, and to make those arrangements, which he did. My fiancé could not make it the day of delivery - too bad because she is consumer savvy, so I ventured up there with my mother. Unfortunately, after I thought that all of the paperwork was complete, I made the mistake of leaving my senior mother alone for five minutes: only to realize a few days later that my mother was up-sold a $700 protection package, which in my opinion is unnecessary. That Vulture was the Title Clerk, Janet Mo. A title clerk up-selling??? I was livid! Now, I know that my mother is a grown woman capable of making her own decisions, but to be that sneaky to wait until I left the table??? Seems like she waited for me to leave, knowing that I would decline, and swooped in as if she were hunting prey, taking a chance that my Mother would approve. Now mind you that my mother is on an extremely fixed income, and the agreed upon price was acceptable and affordable for her. I find this tactic completely UNACCEPTABLE! After I calmed down from my anger, I called the dealership and spoke with the General Manager, Joe Gi., and told him what I thought of their sneaky sales tactic. He basically told me to F*&^ myself in not so many words, proceeded by, "the sales contract was between the dealership and my mother." I was appalled! My only recourse is to share our experience with the public, so you can proceed with caution. However, unbeknownst to us the delivery team were a bunch of Vultures! In the olden days, the Salesman generally delivered the vehicle, and the Finance Manager tried to sell you an extended warranty, so you didn't have to worry about three additional people attacking you from all fronts, to sell you things you don't need. I hope this helps anyone in the market for a Honda Accord or any vehicle for that matter. And please, do not leave your Senior parent alone for two seconds during the buying process. P.S. Go to their website, and click "meet the team. You'll get to see what you are dealing with. They were also the rudest and most disrespectful bunch, with the exception of the salesman, and they treated you, the buyer, as if they were doing you a favor! More

I had great experience with this dealer. They made me feel that they valued my time. I told them what I needed and they would tell me if they have to order it or they have in stock. It took a few hour feel that they valued my time. I told them what I needed and they would tell me if they have to order it or they have in stock. It took a few hours, but over all it was a wonderful experience for me. More

Worst customer service ever .. Totally hopeless... I was Worst customer service ever .. Totally hopeless... I was charged more for my service visit and when asked about it the employee who charged me said i Worst customer service ever .. Totally hopeless... I was charged more for my service visit and when asked about it the employee who charged me said it's not his responsibility. When I said that this is ridiculous and you should answer my question as why I am charged more. Surprisingly the employee replied to me that ' I will call the cops' . More

I worked with Anthony after going too many other dealerships. I like Anthony the best because I did not feel pressured. He took his time with me and made me feel comfortable spending my money with h dealerships. I like Anthony the best because I did not feel pressured. He took his time with me and made me feel comfortable spending my money with him. I was so upset after spending the day in the other dealership I did not even want to go anywhere else,but I gave it one more shot and went to Piazza and I will never go anywhere else. Anthony took his time with me and made sure I understood everything. He is a very young man but as knowledgeable and professional as anyone else. After he sold me the car he still called me the next day and thanked me. I asked him about getting a remote start put in. He contacted the company,set up an appointment for them to come to my house and even called me the day prior to remind me they were coming. I was just so surprised on how well I was treated.I was really just blown away. Thank you Mike Piazza Honda,if you have more salesman like this you will continue growing. I recommend this dealership and especially Anthony! More

Dealership is in our neighborhood and was recommended by friends. We found the sales staff to be very friendly and helpful, especially Mike Russo who handled our purchase. Although he was new to the job, he friends. We found the sales staff to be very friendly and helpful, especially Mike Russo who handled our purchase. Although he was new to the job, he was very knowledgable and patient with all of our questions. More

I was shopping for a specific used vehicle (2006 Toyota Sequoia Limited). I received a notice from a search website that a new Sequoia was for sale at this dealership. I emailed immediately and was contact Sequoia Limited). I received a notice from a search website that a new Sequoia was for sale at this dealership. I emailed immediately and was contacted back by email and then by phone. Eventually I spoke to salesman Marty Ryles. I explained what I was looking for in the vehicle and also the condition. He inspected the vehicle and replied to me with specifics about the interior and exterior. They also posted initial pictures of the vehicle before it was even detailed. As I lived about 1.5 hours from the dealership, I asked Marty to place a deposit to hold the vehicle so I could travel to see it. The Sequoia was "as described" and I ended up purchasing it. The communication and service from Marty was very good, the sales transaction was smooth, and I would certainly buy another vehicle from Marty and/or Mike Piazza Honda. More

I got the best deal after visiting three other dealerships. Negotiation took a bit longer, however, I was very satisfied and happy with my overall experience and purchase. dealerships. Negotiation took a bit longer, however, I was very satisfied and happy with my overall experience and purchase. More

Great experience working with Anthony Cruz. Patient kind knew all his facts about the car I was I terested in. Got me a great price and was very attentive. Excellent sales person who truly went out of his w knew all his facts about the car I was I terested in. Got me a great price and was very attentive. Excellent sales person who truly went out of his way to make sure that the car was satisfactory to my needs. He was not pushy and there was no pressure on his part. A delightful, smart, articulate young man. He is a true asset to the dealership! More

From my first email question to my last hand shake before I drove out of the lot, everyone at the dealership was courteous, knowledgeable and thoroughly professional. I was happy with my experience and would I drove out of the lot, everyone at the dealership was courteous, knowledgeable and thoroughly professional. I was happy with my experience and would recommend the dealership to others. More