Mike Piazza Honda

100K Service on 2010 Accord I took the car in for service mainly for 2 issues (2 separate noise issues) plus a 100K service. The 100K service was done for $1800 (which I was not I took the car in for service mainly for 2 issues (2 separate noise issues) plus a 100K service. The 100K service was done for $1800 (which I was not expecting) but my complaints are on unresolved items. One noise was diagnosed to be with a Serpentine belt which was replaced. Rear struts replacement was recommended for the 2nd issue but I declined due to overall cost. For 100K service, the first technician explained that water pump would be replaced as part of timing belt (actually, chain) replacement. I raised concern on whether timing chain needed replacement, but was explained as essential for minder code B14. The technician who actually worked said water pump did not need replacement. Serpentine belt replacement made no difference. As I drove the car back home, the same loud noise came back which makes me wonder if it was ever tested. I have an engineering background, so, while my struts may need replacement, I am not convinced that explains the 2nd noise I am experiencing. People at the place are nice to deal with and they have been great at normal types of maintenance/replacements. But at this point, I lost my confidence on whether they can handle complicated issues. So, instead of taking it back to same place, I am taking the car to a local work shop for noise related issues. In my opinion, the place is good for routine maintenance items but questionable on other work. More

Appointment for inspection I had a wonderful purchase experience in 2016. Great service received last year for my inspection and oil change. When I called 2 weeks ago to make an I had a wonderful purchase experience in 2016. Great service received last year for my inspection and oil change. When I called 2 weeks ago to make an appointment for inspection, which is free!I picked a Friday morning at 7:30 Am, as I am off that day. Despite explaining that I go to work T 6:30am and can’t take advantage of the drive to work option, I was told that my ‘appointment ‘ meant I would be there all day. I explained that I had no other choice, and I booked it. When I got my ‘appointment ‘ confirmation, it said it was a ‘dropOff’. And then it said the customer ‘insisted ‘ on waiting despite being told the car wouldn’t be ready until the afternoon because I also wanted an oil change. Really!, I will forgo the FREE inspection and get the oil changed at theExpress center. I feel so disrespected and hope I never need any warranty service, which, by the way I purchased for over $1000.00 More

Hidden fees I never write a review but felt the need to for this - beware of the hidden fees. Car is listed as a CPO on both their website and cargurus.com. Yet, I never write a review but felt the need to for this - beware of the hidden fees. Car is listed as a CPO on both their website and cargurus.com. Yet, when presenting the figures for the vehicle, they added $3,000 to the internet price claiming that $1.5k was for the vehicle to be certified, and another $1.5k for reconditioning. So the cost of the vehicle prior to tax and tags etc. increased to $22,888. I contacted other Honda certified dealers while at the salesperson's desk and the other dealers confirmed that the other dealers did not have these fees. This car has been on their lot for over 90 days and this is probably the reason why. The salesman was courteous and professional during the negotiations though... More

Always friendly and competent Have been coming here for years, staff are great and ready to tackle problems large or small. They contacted Honda to diagnose my weird computer issue Have been coming here for years, staff are great and ready to tackle problems large or small. They contacted Honda to diagnose my weird computer issue and solved it. More

Great service on my Ridgeline Perfect from setting the appointment to the greeting from the service advisor to the prompt call that my Ridgeline was ready. The whole process was a Perfect from setting the appointment to the greeting from the service advisor to the prompt call that my Ridgeline was ready. The whole process was a great experience I will be back. Thank you More

Service friendly and a pleasing experience. My car required service because of a Honda Recall. Mike Piazza Honda has very pleasant and friendly people in service department. They made some good My car required service because of a Honda Recall. Mike Piazza Honda has very pleasant and friendly people in service department. They made some good additional suggestions to check while car still under warranty. The service was excellent and all done well. I recommend them for their wonderful service and would go back! More

I'm always taken care of here. Everytime I walk into this dealership I am taken great care of. I would highly recommend this place to any looking to buy a vehicle or to have their v Everytime I walk into this dealership I am taken great care of. I would highly recommend this place to any looking to buy a vehicle or to have their vehicle serviced! More

Oil change was good but should of told me where to go when I made my appointment instead I went to the back garage and then had to go to the front garage and had to wait but should of told me where to go when I made my appointment instead I went to the back garage and then had to go to the front garage and had to wait an hour to get it done More

2019 Honda Pilot EXL Purchase May 24,2019 Outstanding customer service. Everyone was extremely helpful. Complete overview and demonstration of the vehicle. The purchase was simple, easy and Outstanding customer service. Everyone was extremely helpful. Complete overview and demonstration of the vehicle. The purchase was simple, easy and the price was exactly what is should have been based on my research. My sales person,Eric Eisgrau was outstanding. More

A/C repair . Temp fix . Until I can order the new part to fix it the right way. I’ll be back to get it done as soon as possible. . Temp fix . Until I can order the new part to fix it the right way. I’ll be back to get it done as soon as possible. More