Mike Piazza Honda

THE WORST EXPERIENCE I HAVE EVER HAD Mike Piazza Honda was and still is the worst experience I have ever had. My 2016 leased Honda Civic was rear-ended twice. The first time was 10 day Mike Piazza Honda was and still is the worst experience I have ever had. My 2016 leased Honda Civic was rear-ended twice. The first time was 10 days after leasing the car. I had two emergency surgeries and will now have complications the rest of my life. I was also rear-ended a second time which my face smashed directly into the center of the steering wheel console which required another surgery on my face which was broken in numerous places. They were going to total the car but didn't. I continued to arrange meetings with higher ups in order to come to a resolution. The car consistently had problems after the accidents. No air conditioning - no braKes - they assured me they would get me out of the car which was nothing but a smoke screen. I am now compromised for the rest of my life. The car was being repaired for a total of 6-1/2 months (3-1/2 months for each accident). I was in the hospital in ICU and almost did not make it. They would not total the car. I meet with them time and time again to no avail. At this point I have taken it up with a higher authority. I have reported them for the third time to Honda Corporate of America If you have problems you need to call them at 1-800-999-1009. I have been pushed aside as though my own life has meant nothing and they told me to turn car in early which I did and I was assured that everything was going to be taking care of - never happened. I have all my documentation from my specialist surgeons and my disability paperwork. How would you feel having to drive a 2016 Honda Civic after it was almost totaled and was being repaired for over 6 months and get it back and not have air conditioning - no gel brakes - and a bad back tire - let alone almost losing my life. I missed 6 months of work and I am a single parent with two kids in college. This situation has compromised the rest of my life and has financially destroyed me. I still had to make $330 car payments even though I was told repeatedly that the car was most likely totaled especially after the second accident. Mike Piazza did nothing except continue to make me meet with them well over eight times in a year and every time I would spend all day there and leave with no resolution. Do they care at all - obviously not - Me and my family have been going there for over 20 years - management was very different and at that time they actually put the customer first. They have yet to resolve this issue with me so I have been left with no choice but to take to a higher authority. More

We were very pleased with the service. We had bought our We were very pleased with the service. We had bought our car in Delaware and had a problem getting it fixed because of the recall they could not take We were very pleased with the service. We had bought our car in Delaware and had a problem getting it fixed because of the recall they could not take care of it we had to go to Pennsylvania. But we moved into this area anyway so we brought it here and everybody was great even though we never bought the car there. Thank you very much More

Positive experience We were pleased with our experience yesterday when we left our car for inspection, service, new battery, etc. We were also happy with the Lyft driver We were pleased with our experience yesterday when we left our car for inspection, service, new battery, etc. We were also happy with the Lyft drivers who shuttled us back and forth. The only negative experience was that we had to have bill re-calculated to include the discounts we had applied for. Once the discounts were applied we were satisfied. More

Car buying experience Friendly employees, all very knowledgeable on the vehicles and eager to help you find the perfect car for you! James was my salesman and did a great j Friendly employees, all very knowledgeable on the vehicles and eager to help you find the perfect car for you! James was my salesman and did a great job! Everyone in the dealership worked great together, would highly recommend them! More

Excellent! Happy with overall experience,! They were respectful of my time! I would definitely arecommend to a friend! Paulette was helpful and patient in answer Happy with overall experience,! They were respectful of my time! I would definitely arecommend to a friend! Paulette was helpful and patient in answering all of my questions. More

Left hand not in synch with right hand Took 4 month old Ridgeline in for delaminated window trim on both rear doors. Parts ordered. I was called and told parts are in. Made appointment. Dro Took 4 month old Ridgeline in for delaminated window trim on both rear doors. Parts ordered. I was called and told parts are in. Made appointment. Dropped off truck. Was called and told only the passenger side trim was in and driver side on back order so i would have to come back again. Upon picking truck up found that weather strip on door was not refastened after trim was installed so i had to go back. Turning in to three trips instead of one. Wade at service good guy, however. More

Great customer service I worked with Andy to purchase a new 2020 Honda pilot exl. He was great. Very helpful and informative. I didn't feel tons of pressure to buy but the I worked with Andy to purchase a new 2020 Honda pilot exl. He was great. Very helpful and informative. I didn't feel tons of pressure to buy but the deal was good so I decided to make my purchase with them. Mike Ramirez was great as well with email communications and online pricing before I won't to the dealership. I will be referring my family and friends. More

Wonderful! I was helped by Gary Berlin. Wonderful, knowledgable, down-to-earth guy. He helped my boyfriend and I in financial payments and never pressured or rus I was helped by Gary Berlin. Wonderful, knowledgable, down-to-earth guy. He helped my boyfriend and I in financial payments and never pressured or rushed us. Steven - outgoing, friendly, patient - was great with offering me the best care package for my car. He even applied a coupon to make it cheaper for me! Couldn’t be any happier! Although it took 4 hours (had a few bumps), I wouldn’t have gotten the beautiful red Civic Sport 2019 without either of their help! Outstanding customer service AND experience! More

My Honda Fit I get nothing but good vibes at Mike Piazza, I have brought my vehicle for service twice and I have had nothing but professional and friendly service. I get nothing but good vibes at Mike Piazza, I have brought my vehicle for service twice and I have had nothing but professional and friendly service. I bought my vehicle at Mike Piazza and love my orange Honda Fit and when my coworker was looking for a car I recommended Mike Piazza. More

My first Car Eric made my first experience with a dealership AMAZING! I highly recommend him. He helped me understand all of the information I needed to know, but Eric made my first experience with a dealership AMAZING! I highly recommend him. He helped me understand all of the information I needed to know, but delivered it so efficiently that I was not overwhelmed. He clearly had extensive product knowledge and was able to comfortably navigate me through my new vehicle’s features and technology! I’m very thankful that Eric was the salesmen that greeted me initially and stuck with me through this entire purchase. Thanks you Eric. More