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778 Reviews of Mike Murphy Ford Inc - Service Center
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November 09, 2023
We had a terrible experience. We have used the parts department twice. Once to repair a bulging tire and this time for a couple repairs. We purchased a close to 4,000 dollar bumpe We have used the parts department twice. Once to repair a bulging tire and this time for a couple repairs. We purchased a close to 4,000 dollar bumper to bumper warranty and tire warranty when we first bought the car. We were told we would never have to worry about unexpected repairs if we paid up front. The first time they refused to repair the tire unless it completely popped, when it is advised not to drive on a bulging tire, because it can lead to more serious accidents if it were to pop on the road. This time we took it in to get it looked at. They never mentioned any cost for a diagnostic test. They also never asked us if a diagnostic test was okay. They found two problems with my car and told us that one was covered and the other was not. We opted to repair the one not covered ourselves. They then charged us a 164 dollar fee for the diagnostic test. They said it would have been covered if the warranty covered the repair. I could have taken it to the local advanced auto and got it done for free. Not to mention one of the problems they found was covered, but they put the diagnostic under the problem that wasn't covered instead. We have bought two vehicles from Mike Murphy Ford. The first one we did not have a warranty one. We thought the salesman were very helpful and appreciated them, so we bought another vehicle. But since this experience with the warranty, we will not buy another vehicle from them. They took advantage of us, and we will continue to let people know not to use them in the future. More
by jacobjroberts96
Verified Customer
November 07, 2023
Have been a customer for over 20 years. My first choice in dealerships. Service is usually good.. My first choice in dealerships. Service is usually good.. More
by LS_HAY
Employees Worked With
November 03, 2023
I have been going to mike murphy ford for service for over 20 years and they have always been good to me. Never had any problems with their service. over 20 years and they have always been good to me. Never had any problems with their service. More
by MAPWAG
November 03, 2023
Friendly staff who paid attention to our concerns and worries. Made sure our experience was satisfactory worries. Made sure our experience was satisfactory More
by truell_2000
October 26, 2023
Awesome service, friendly and professional. Very reliable. They truly care about my car. Only place I take my car. Very reliable. They truly care about my car. Only place I take my car. More
by CBELLES
October 20, 2023
Everything went very smooth. The new engine is working out wonderfully. Thank you again! It was a pleasure The new engine is working out wonderfully. Thank you again! It was a pleasure More
by IMAGINE_77
Employees Worked With
October 19, 2023
Mike and his staff are very professional and make every effort to satisfy the customer by leaving no rock upturned to do so. A great dealership. effort to satisfy the customer by leaving no rock upturned to do so. A great dealership. More
by donjohnsonjr
October 18, 2023
October 17, 2023
Friendly people to work with. I would recommend everyone buying from Mike Murphy Ford. Offered to take me anywhere I wanted to go while I waited for service I would recommend everyone buying from Mike Murphy Ford. Offered to take me anywhere I wanted to go while I waited for service More
by cathygraham44
Employees Worked With
Other Employees :
Robin Berglin
October 17, 2023
Matt is always very helpful in service. Very informative and the work on my vehicle is always done on time. Very informative and the work on my vehicle is always done on time. More
by TIMPUENTESARTIST
Employees Worked With
Other Employees :
Robin Berglin
