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777 Reviews of Mike Murphy Ford Inc - Service Center
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May 27, 2021
Very disappointed with the dealerships costumer service, on the sales floor and in service. I have been a loyal customer. I bought my first Explorer with Mike Murphy. Choose to go no where else to have it s on the sales floor and in service. I have been a loyal customer. I bought my first Explorer with Mike Murphy. Choose to go no where else to have it serviced. When looking to buy a 2020 explorer (NEW) and trade my other in the sales gentleman would not negotiate. He said “When your looking for a big girl car payment come back and see me.” I disappointedly walked away and continued my hunt at other dealerships. After finding what I was looking for at another Ford Dealership I bought my car. The vent rear vent broke a couple months after purchasing. I then called Mike Murphy (where I didn’t purchase my car to have them service the car and order the vent part), in November. It is now almost June and I have yet to get a call for the part or to get it fixed. Yesterday I called because for some reason my trunk wouldn’t release to open. My car is still under warranty. I asked what my options would be as they are VERY busy, 4 weeks out. I completely understand but I travel with my family for sports it’s hard when you can’t use your trunk. I was told by the service department, “ It looks like you didn’t buy your car from us so there is nothing we can do besides wait for an appointment.” Well I tried to buy my car from you, I have ONLY had this car serviced with you ... and yet I’m still treated like the black sheep. Where is the costumer service, I continue to try to spend my hard earned money with your company but am reassured I’m not a priority. More
by Alexis
Verified Customer
May 26, 2021
Kevin continually goes above and beyond to make sure the highest level of customer service is met. He goes out of his way to make the experience pleasant and with the least amount of interruption to my sche highest level of customer service is met. He goes out of his way to make the experience pleasant and with the least amount of interruption to my schedule as possible. He is top notch!! More
by eshbok92
Employees Worked With
Kevin Neill
May 26, 2021
Great service. Diagnosed problem that was intermittent and causing allot of frustration for me when driving on highway. Provided me a loaner car. Only suggestion is to wipe down interior of loaner cars and causing allot of frustration for me when driving on highway. Provided me a loaner car. Only suggestion is to wipe down interior of loaner cars and keep fuel level on full when loaning. I had to immediately go to gas station when leaving dealership in loaner More
by SJKBSULLY
Employees Worked With
Kevin Neill
May 24, 2021
Great service and timely repair. Appointment was easy and staff is always professional. Enjoy looking at the new vehicles while waiting very clean facility that’s why I come here staff is always professional. Enjoy looking at the new vehicles while waiting very clean facility that’s why I come here More
by gmoore
May 20, 2021
Love dealing with Mike Murphy! Especially as a women with small children, they make me feel comfortable and well taken care of. The staff is always friendly& went above & beyond to make sure they knew how to small children, they make me feel comfortable and well taken care of. The staff is always friendly& went above & beyond to make sure they knew how to change the oil in my Toyota the first time I brought it in. We will definitely be back foe service and possibly a new car soon. Thanks! More
by maryjo1979
Employees Worked With
Pete Katus
May 20, 2021
The staff is extremely professional and friendly. I have never had any issues with booking appointments and getting timely work done. Work is top notch never had any issues with booking appointments and getting timely work done. Work is top notch More
by GRAVESRS
May 20, 2021
They always take the very best care of me and my car. “The Works” is not just an oil change, but they check all of the pertinent systems so I am not negatively surprised down the road. 100% recommend. “The Works” is not just an oil change, but they check all of the pertinent systems so I am not negatively surprised down the road. 100% recommend. More
by KOGA.PAT09
Employees Worked With
Pete Katus
May 20, 2021
Always a very helpful service staff. I trust to get my truck serviced at Mike Murphy Ford and will continue to go back to them. truck serviced at Mike Murphy Ford and will continue to go back to them. More
by Schiff
Employees Worked With
Other Employees :
Pete Katus, Cody Gillespie, Kevin Neill
May 20, 2021
The staff is always so friendly, they got my car in and oil changed and tires rotated quickly and went over everything with me. Very satisfied with our service oil changed and tires rotated quickly and went over everything with me. Very satisfied with our service More
by melissa.mahoney
May 18, 2021
Usually very prompt, we’ve been taken care of very well, well informed and friendly atmosphere! Hopefully we can do business for years to come and thanks for the fine job on Brenda’s Explorer FORDS RULE well informed and friendly atmosphere! Hopefully we can do business for years to come and thanks for the fine job on Brenda’s Explorer FORDS RULE More
by Joe coile
Employees Worked With
Other Employees :
Pete Katus, Cody Gillespie, Kevin Neill
