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Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
778 Reviews

778 Reviews of Mike Murphy Ford Inc - Service Center

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May 19, 2024

Horrible service I will never go there again I bought many vehicles there but I will never go back More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Noyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brekke
May 22, 2024 -

Mike Murphy Ford Inc responded

Jason, We would like to thank you for taking the time to review us and we apologize for any inconvenience you may have incurred while having your vehicle serviced with us. It appears you wanted your battery tested on your Fusion and we were not able to do so at that time due to codes thrown within the newer batteries. We advised you that the vehicle could be tested but would need to wait about 30 mins for the battery to reset itself but you opted not to wait. We are more than happy to test your battery anytime if you want to stop in. Again we apologize for any inconvenience this may have caused you. Mike Murphy Ford

May 06, 2024

They facilitated scheduling an appointment a. s.a.p. Listened to concerns, taking notes, answering questions patiently. Gave detailed information regarding needed repairs. Provided detailed docume More

by CHAYS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

All the service department employees are very helpful and polite. Being assure that nothing is done prior to approval and you know up front the cost is a plus. More

by JED111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

I was in and out quickly. Tires rotated, oil and filter changed. No problems making appointment. More

by jtglassy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

Outstanding service, excellent customer care. Always polite as they go above and beyond in making sure everything is done right. Highly recommend this dealership. More

by taylor.rbd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
April 18, 2024

The communications and customer service that I received during the service pick up and delivery option was excellent. I love the offer of this type of program. More

by DJ1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2024

We appreciate someone coming to get our vehicle and bringing it back. I thank Ford for seeing that is a help to all people who work full time . More

by SMB783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
April 14, 2024

Great work , didn’t have to wait long great job nice people no more tome More

by LUCINDALRASSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

Sometimes I have issues, but sometimes not. Last time was great. They picked my vehicle up and dropped it back off. Very helpful. More

by TLBICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
April 11, 2024

The service team was very professional and efficient. They explained everything about the work being performed. Two nice waiting areas with tv's and internet. In and out in a timely manner. More

by B.STUFFLEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
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