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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
777 Reviews

777 Reviews of Mike Murphy Ford Inc - Service Center

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October 31, 2021

Nice guy at the counter, Brian. Techs were just standing around while the phone was ringing constantly & customers were coming in. Brian was the only 1 doing anything, the 2 techs just stood there. Brian ne More

by BOELENS5FAMILY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
Nov 01, 2021 -

Mike Murphy Ford Inc responded

Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing Mike Murphy Ford Inc. We will share your comments with the service team and look forward to having you as one of our valued customers for many more years to come! We get it….Price Sells Cars! Mike Murphy Ford

October 30, 2021

I HAVE BEEN A CUSTOMER OF MIKE MURPHY FORD 30 years at least. My husband and have been treated with experience in sales and service. Thank you Glenda and Joe Williams. More

by GLENDAWILLIAMS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Graham, Pete Katus, Kevin Neill
Nov 01, 2021 -

Mike Murphy Ford Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We get it….Price Sells Cars! Mike Murphy Ford

October 28, 2021

Always great customer service! Excellent communication about parts shortage, and an honest assessment about the timeline of getting the car fixed. More

by N9tyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Oct 29, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! We get it….Price Sells Cars! Mike Murphy Ford

October 27, 2021

Excellent service!!!!!I was in and out in 30 mins, very friendly and answered all my questions. More

by Tom Conlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus
Oct 28, 2021 -

Mike Murphy Ford Inc responded

Tom, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We get it….Price Sells Cars! Mike Murphy Ford

October 26, 2021

I came in for “the works” package for my car. I forgot my coupon for 52.95 and mentioned it to the service person. She gave me a look and said no way she could give me that price. Then hands me an estimate f More

by zonacub44
Price
Recommend Dealer
No
Employees Worked With
Robin Berglin, Pete Katus
Nov 09, 2021 -

Mike Murphy Ford Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mike Murphy Ford

October 23, 2021

I get my car serviced every time it’s due and it’s always a enjoyable expience I’ll always be back More

by Truckin 56_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Oct 24, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. We get it….Price Sells Cars! Mike Murphy Ford

October 23, 2021

Over all the years I have used this service center, I have always been satisfied with the work they have done on my vans. If I have questions, they are good about answering and explaining. More

by silver333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Oct 24, 2021 -

Mike Murphy Ford Inc responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

October 22, 2021

Great service! Awesome, friendly staff! Visit was enjoyable. Thanks and I look forward to the next visit! More

by njwatson.nw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Oct 24, 2021 -

Mike Murphy Ford Inc responded

We appreciate your business and our team looks forward to serving you again soon! We get it….Price Sells Cars! Mike Murphy Ford

October 20, 2021

Service has always been good. Prices have really increased. Will probably check around for future oil changes. More

by kampmk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business. We appreciate you taking the time to leave us your feedback. We'll be sure to share your comments with our team. If you'd like to discuss things further, please reach out to us at your convenience. We get it….Price Sells Cars! Mike Murphy Ford

October 20, 2021

Good people to work with. They work with you and for you, not against you. Always fair with great sense of humor. More

by William_jenkins_441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus, Kevin Neill
Oct 20, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, William, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

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