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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
776 Reviews

776 Reviews of Mike Murphy Ford Inc - Service Center

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June 21, 2024

We have always had good service. Quick and prompt and done well. Will be back. More

by BRADPARNHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Mike Murphy Ford Inc responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

June 12, 2024

Very Professional , courteous, and answered all my questions Had car completed in a timely manner. More

by GKAK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

Jeremy always goes above and beyond to get the job done! Thank you to the entire Mike Murphy Team. More

by jpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2024

They were very helpful with me to make sure I got me a vehicle that would fit my budget, they even help me with my down payment arrangement, More

by chrisamajor75
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

The service was very good and the work was done very quickly and professionally thank you More

by GILLEDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024

Great customer service from scheduling to check out . Very friendly and very customer friendly . Staff overall great More

by Jaburk65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Love the pickup service for my service appointments! Very friendly staff. The Sales Dept. could use some improvement. More

by DFELDMN20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024

Horrible service I will never go there again I bought many vehicles there but I will never go back More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Noyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brekke
May 22, 2024 -

Mike Murphy Ford Inc responded

Jason, We would like to thank you for taking the time to review us and we apologize for any inconvenience you may have incurred while having your vehicle serviced with us. It appears you wanted your battery tested on your Fusion and we were not able to do so at that time due to codes thrown within the newer batteries. We advised you that the vehicle could be tested but would need to wait about 30 mins for the battery to reset itself but you opted not to wait. We are more than happy to test your battery anytime if you want to stop in. Again we apologize for any inconvenience this may have caused you. Mike Murphy Ford

May 19, 2024

Dave B. Was the salesman that sold me on the car. He was great. After an unfortunate situation with the service dept, the dealership cleared that up. And I’v More

by NURSE_TECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024

They facilitated scheduling an appointment a. s.a.p. Listened to concerns, taking notes, answering questions patiently. Gave detailed information regarding needed repairs. Provided detailed docume More

by CHAYS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.